Retail Operations Manager

Welcome To The Traegerhood: Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us! Summary: Oversees the Retail Sales Operations team that services Traeger’s national / big box accounts. This manager will oversee day- to-day operational tasks, ensure the team is well represented and advocated for cross-functionally, serve as the point person for escalations and drive continuous improvement initiatives to ensure a best-in-class experience for our customers. Success in this role will require strong leadership skills, technical abilities, a service-oriented mindset and a strong ability to communicate clearly and concisely. What You'll Do: • Provide day-to-day leadership and oversight for the Retail Sales Operations team, ensuring consistent execution of core operational functions. • Develop, implement, and manage short- and long-term goals, objectives, policies, and operating procedures for the Retail Sales Operations function. • Monitor, analyze, and report on operational KPIs as directed by leadership; implement process improvements to achieve performance targets. • Partner with leadership to provide insights, recommendations, and guidance related to new or revised operating policies, practices, and procedures. • Serve as the Retail Sales Operations representative in cross-functional collaboration with Sales, Planning, IT, Logistics, and other key stakeholders to ensure seamless order flow and operational alignment. • Manage and resolve escalations within the Retail Sales Operations group; independently resolve issues where appropriate and escalate to leadership when necessary. • Oversee team workload to ensure balanced and equitable account assignments; proactively identify capacity challenges and recommend adjustments. • Manage team scheduling and time-off planning; ensure coverage and operational continuity • Ensure all core Retail Sales Operations responsibilities are executed effectively, including but not limited to order management, customer, chargeback dispute resolution, pricing validation, and vendor portal maintenance. • Play a critical role in ensuring item attributes and master data are accurately set up and maintained within customer and account portals within established lead times. • Hold team members accountable for understanding, resolving, and preventing customer chargebacks. • Own and drive overall OTIF (On-Time In-Full) performance across assigned Retail Sales Operations accounts. • Maintain a strong knowledge of national account requirements to support successful operational execution. • Foster a collaborative, high-performing team environment that promotes accountability, teamwork, and efficient conflict resolution. • Act as a key stakeholder in the hiring and selection process for the Retail Sales Operations team. • Coach, mentor, and develop team members, including overseeing onboarding for new hires and conducting quarterly and annual performance reviews. • Serve as a collaborative partner and advocate when working with both internal and external stakeholders. What you'll need to succeed: • Direct experience managing, leading, and coaching a team of 8–10 team members minimum, with a focus on performance, accountability, professional development and operational excellence. • Direct experience in Operations managing relationships with national key account partners. • Experience using CRM and ERP systems to manage workflows, analyze data, and support cross-functionaloperational needs. • Proficiency in Microsoft Excel, including the ability to work with formulas, pivot tables, and data analysis to support reporting and decision-making. • Ability to adapt quickly in a fast-paced, evolving environment and respond effectively to changing priorities. • Proven capability to multitask and manage competing demands while maintaining accuracy and attention to detail. • Strong organizational, communication, and interpersonal skills with the ability to collaborate across teams and leadership levels. • Demonstrated ability to think holistically, evaluate complex situations, and make sound, timely decisions that support both operational and business objectives. Why You Will Love To Work Here: Be part of the most disruptive force in outdoor cooking Join a true team working towards a common goal Culture of risk-taking, innovation & quality So.Much.Food. Full medical/dental/vision packages to fit your needs 401K to help you plan for the future Tuition reimbursement Dog friendly office Access to a free ski pass to enjoy our beautiful backyard. Great discounts on all things Traeger Did we mention all the food?

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