Client Care Specialist

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    "raw": "Calgary, Alberta, T2V 1H2, Canada",
    "city": "Calgary",
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    "country": "Canada",
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  "remote_policy": "hybrid",
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      "state": "Alberta"
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    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Calgary",
      "state": "Alberta",
      "postalCode": "T2V 1H2",
      "addressCountry": "Canada"
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    "datePosted": "2026-05-28",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Who We Are</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We’ve been recognized as a <a href=\"https://reviews.canadastop100.com/top-employer-litwiniuk-company\" target=\"_blank\" rel=\"noopener noreferrer\">Canadian Top Employer</a> and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients. </span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community.   </span></p>\n<p> <br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">How You’ll Make a Difference</span> </span></p>\n<p> <br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">As an ambassador for our clients, and for our organization, the <span style=\"font-weight: bold\">Client Care Specialist</span> will work to establish a relationship of trust with our clients and strengthen the client/Case Manager bond. They are responsible for providing administrative and operational support to assist Case Managers in maintaining high standards for all clients and fulfilling brand promises.</span> <br><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">A day in the life includes:</span></span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide outstanding client care, ensuring regular contact (every 30 days or less) with the client to answer questions and keep them informed every step of the way throughout the life of their file </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Open, manage, and maintain client files using our file management software, including obtaining necessary documentation to support a personal injury claim </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Send various correspondence to treatment providers, insurance adjusters, and opposing counsel under the direction of a Case Manager </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assist the client with setting up treatment, and coverage for treatment, as required, and obtain regular client updates regarding their health condition </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support the Case Manager and assist with the progression of client files </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work collaboratively with the team to provide assistance and coverage on files as necessary </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Who You Are</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Can build positive relationships with clients and team members </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Have exceptional attention to detail with a high level of accuracy </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Are open to change and continuous improvement </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Handle sensitive client situations with empathy, tact, and confidentiality </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work efficiently and with integrity under pressure </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Are positive, upbeat, and helpful </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<p> </p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At Litco Law, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include…  </span> <br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">High-performance culture</span> – You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Learning and development opportunities</span> – We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Freedom and responsibility</span> – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation.</span> <span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Health and Wellness benefits </span>– The well-being of our team members always comes first. Health benefits, a virtual employee assistance program, and a flexible health and wellness spending account are just a few of the ways we support our team.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">In-house book club</span> – We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Flexibility</span> – Yes, the rumors are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Check out our Careers website <a href=\"https://www.litwiniuk.com/careers/\" target=\"_blank\" rel=\"noopener noreferrer\">here</a> to learn more. </span> <br><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">We Are Growing Fast. Join Us.   </span></p>\n<p> <br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Litco Law provides a home for the mountain climbers, dreamers, and hardworking people who want to make a difference in the world. We offer multiple locations, state-of-the-art technology to support our clients and team members, and a workplace culture like no other. Join us today.  </span></p>",
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