Student Enquiry Officer (6-month Contract)

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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Role: Student Enquiry Officer (6-month contract)</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Location: Kuala Lumpur, Malaysia</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job type: Contractual (Hybrid)</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Why QS?</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgba(0, 0, 0, 0.9)\">We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">The role:</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p>This is an entry-level role designed for motivated graduates or early-career professionals who are excited by working with students, achieving results, and developing commercial and communication skills.</p>\n<p>As a Student Enquiry Officer, you will join our Kuala Lumpur office and play a direct role in converting student interest into confirmed enrolments. You will engage one-to-one with students and their families, guiding them through the journey from first enquiry to enrolment at top universities overseas.</p>\n<p>This role is ideal for candidates who enjoy target-driven work, structured learning, and clear progression within a global organisation.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Role Purpose </span></p>\n<p><br><br></p>\n<p>To convert motivated student demand into confirmed university enrolments by delivering fast, accurate and personalised advice throughout the application and decision-making process, while providing an excellent student experience and representing partner universities professionally.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Key Responsibilities </span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">As a Student Enquiry Officer, your key responsibilities will include:  </span></p>\n<p> </p>\n<ul>\n<li>Engage proactively with prospective students through phone, messaging platforms and email to support progression towards enrolment decisions</li>\n<li>Provide accurate guidance on application processes, admission requirements, timelines and next steps to support student conversion</li>\n<li>Manage and maintain student records and engagement activity accurately within CRM systems including HubSpot</li>\n<li>Support conversion performance by maintaining consistent follow-up activity and meeting defined productivity and quality expectations</li>\n<li>Represent partner universities professionally and communicate key value propositions in alignment with institutional guidelines and service standards</li>\n<li>Participate in onboarding, training and quality calibration activities to maintain service consistency and conversion effectiveness</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Skills &amp; Experience </span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Essential </span></p>\n<p> </p>\n<ul>\n<li>Professional working English (fluent written &amp; spoken)</li>\n<li>Strong communication and persuasion skills</li>\n<li>Comfort working towards targets in a structured environment</li>\n<li>High level of organisation, follow-up discipline and accountability</li>\n<li>Passion for helping students</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Desirable (Not Required) </span></p>\n<p><br><br></p>\n<ul>\n<li>Background in education, sales, customer service or student advising</li>\n<li>Exposure to international study pathways or overseas education</li>\n<li>Experience engaging with international students and parents</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Personal Attributes </span></p>\n<p><br><br></p>\n<ul>\n<li>Motivated by results and clear outcomes</li>\n<li>Empathetic yet persuasive communicator</li>\n<li>Resilient and comfortable handling objections</li>\n<li>Curious, coachable and eager to learn</li>\n<li>Professional, reliable and culturally aware</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">What We Offer </span></p>\n<p> </p>\n<ul>\n<li>Entry-level access to a global, mission-driven organisation</li>\n<li>Structured onboarding and professional sales-to-advisory training</li>\n<li>Clear performance metrics and progression pathways</li>\n<li>Exposure to top universities worldwide</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">So, who are we and what do we do?</span></p>\n<p><br></p>\n<p>QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.</p>\n<p><br></p>\n<p>We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.</p>\n<p><br></p>\n<p>Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.</p>\n<p><br></p>\n<p>Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.</p>\n<p><br></p>\n<p>With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">We take investing in our people very seriously.</span></p>\n<p><br><br></p>\n<p><span>But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:</span></p>\n<p><br></p>\n<ul>\n<li><span>Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation</span></li>\n<li><span>A focus on welfare which is led by our global wellness team, with mental health first aiders globally</span></li>\n<li><span>Access to a variety of diversity and inclusion initiatives and groups</span></li>\n<li><span>Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event</span></li>\n<li><span>Support for volunteering and study leave </span></li>\n<li><span>Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips</span></li>\n<li><span>Options to join our outstanding global Mentorship programme    </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Like what you’ve heard? Great, apply now!</span></p>\n<p><br></p>\n<p><span>As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Equal opportunities</span></p>\n<p><br></p>\n<p><span><em>QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. </em></span></p>\n<p><span><br></span></p>\n<p><span>Please keep an eye on your spam / junk email folder for correspondence from BambooHR</span></p>",
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