Patch Service Analyst W2 Hiring

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          "text": "<p>Role: Patch Service Analyst<br>\nWork Location: Phoenix, AZ; Columbus, OH; Dallas, TX<br>\nJob Type: Contract&#xa0;<br>\nInterview: Phone/Skype<br>\n&#xa0;</p><p>Job Description:<br>\n&#xa0;Patch Management Support: Identify, track and remediate patch vulnerabilities across the client system enterprise, including server,<br>\nworkstation and system device support.<br>\n▪ Incident, Task &amp; Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the client environment.<br>\n▪ KRI &amp; SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the client system enterprise.<br>\n▪ Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the WAB enterprise.<br>\n▪ Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS.<br>\n▪ Software Packaging: Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM).<br>\n▪ Project Support: Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts.<br>\n▪ Continuous Improvement: Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.</p><p>Technical Skill-Requirements for EPS Analyst Role – Patch Management Analyst<br>\nQualifications:<br>\n• Bachelor’s degree in information systems, or related field.<br>\n• 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.<br>\n• Strong Analytical and communication skills with a focus on cross-functional collaboration.<br>\n• General support knowledge involving the Financial-Banking industry preferred.</p><p>Tool &amp; Platform Competencies should include:<br>\n• Microsoft Configuration Manager (MCM/MECM/SCCM)<br>\n• ServiceNow<br>\n• Intune<br>\n• Power BI<br>\n• PowerShell<br>\n• Windows OS<br>\n• Active Directory (AD)<br>\n• Azure<br>\n• PatchMyPC<br>\n• Rapid7<br>\n• Entra ID<br>\n• SharePoint<br>\n• Confluence<br>\n• (desired) Linux OS</p><p>Key Responsibilities:<br>\n• Administer patch management support of servers, workstations and enterprise system devices.<br>\n• Maintain Incident, Task and Change support ticket assignments.<br>\n• Track and report on related KRIs, SLAs, and vulnerability metrics.<br>\n• Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.<br>\n• Design, build and deploy packaged updates and application installs associated with patch vulnerability management.<br>\n• Perform EPS project work and cross-department collaboration efforts.<br>\n• Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.</p><p>What are the Mandatory skills and skill proficiencies required for this position?<br>\n• Microsoft Configuration Manager (MCM/MECM/SCCM)<br>\n• ServiceNow<br>\n• Intune<br>\n• Power BI<br>\n• PowerShell<br>\n• Azure<br>\n• PatchMyPC<br>\n&#xa0;</p>",
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