Tele Triage Registered Nurse (RN)

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  "last_changed_at": "2026-06-12T10:19:42.002Z",
  "active_status": "deleted"
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{
  "language": "en",
  "location": {
    "raw": "Codman Square Health Center - Dorchester, MA 02124; 637 Washington St, Dorchester, MA, 2124, USA",
    "city": "Dorchester",
    "region": "MA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 56,
  "salary_min": 36,
  "inferred_at": "2026-06-10T09:22:57.794Z",
  "launch_scope": {
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    "language": "en",
    "location": {
      "raw": "Codman Square Health Center - Dorchester, MA 02124; 637 Washington St, Dorchester, MA, 2124, USA",
      "city": "Dorchester",
      "region": "MA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
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  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
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{}

{
  "detail": {
    "city": "Dorchester",
    "jobId": 254717,
    "level": "",
    "endDate": "",
    "legalId": 4376,
    "isHotJob": false,
    "jobShift": "Day",
    "jobTitle": "Tele Triage Registered Nurse (RN)",
    "location": "Codman Square Health Center - Dorchester, MA 02124",
    "startDate": "",
    "clientCode": "0GT49",
    "remoteType": "",
    "description": "<p style=\"margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">Position Summary:</span></span></span></b></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-bottom:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"punctuation-wrap:simple\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"letter-spacing:.15pt\">T</span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">he <span style=\"letter-spacing:-.05pt\">Telephone Triage RN</span> re<span style=\"letter-spacing:-.05pt\">p</span>orts to the C<span style=\"letter-spacing:.05pt\">omplex Care</span> <span style=\"letter-spacing:.1pt\">N</span>ur<span style=\"letter-spacing:.05pt\">s</span>e M<span style=\"letter-spacing:-.05pt\">a</span>n<span style=\"letter-spacing:.05pt\">a</span>g<span style=\"letter-spacing:-.05pt\">e</span>r <span style=\"letter-spacing:.05pt\">a</span>nd w<span style=\"letter-spacing:-.05pt\">i</span><span style=\"letter-spacing:.05pt\">l</span>l a<span style=\"letter-spacing:-.1pt\">l</span><span style=\"letter-spacing:.05pt\">s</span>o <span style=\"letter-spacing:.05pt\">receive further</span> <span style=\"letter-spacing:.1pt\">d</span><span style=\"letter-spacing:-.05pt\">i</span>r<span style=\"letter-spacing:.05pt\">ec</span>t<span style=\"letter-spacing:-.1pt\">i</span>ons <span style=\"letter-spacing:.05pt\">f</span>rom t<span style=\"letter-spacing:-.05pt\">h</span>e Medical Director. <span style=\"letter-spacing:.15pt\">T</span>he<span style=\"letter-spacing:-.3pt\"> Telephone Triage </span><span style=\"letter-spacing:.1pt\">R</span>N <span style=\"letter-spacing:-.15pt\">w</span><span style=\"letter-spacing:.05pt\">i</span><span style=\"letter-spacing:-.05pt\">l</span>l <span style=\"letter-spacing:.05pt\">b</span>e a <span style=\"letter-spacing:.2pt\">m</span><span style=\"letter-spacing:-.15pt\">e</span><span style=\"letter-spacing:.2pt\">m</span>b<span style=\"letter-spacing:-.05pt\">e</span>r o<span style=\"letter-spacing:.15pt\">f </span><span style=\"letter-spacing:.1pt\">t</span>he <span style=\"letter-spacing:-.05pt\">Complex Care Management</span> t<span style=\"letter-spacing:.05pt\">ea</span><span style=\"letter-spacing:.25pt\">m</span>, a<span style=\"letter-spacing:-.05pt\">n</span>d <span style=\"letter-spacing:-.15pt\">w</span>ork co<span style=\"letter-spacing:-.1pt\">l</span><span style=\"letter-spacing:.05pt\">l</span>a<span style=\"letter-spacing:-.05pt\">b</span>o<span style=\"letter-spacing:.1pt\">r</span>ati<span style=\"letter-spacing:-.1pt\">v</span><span style=\"letter-spacing:.05pt\">el</span>y w<span style=\"letter-spacing:-.05pt\">i</span><span style=\"letter-spacing:.1pt\">th </span><span style=\"color:black\">other members of the healthcare team. The Telephone Triage RN is responsible for assessing, coordinating, and providing access to care for patients within the practice who are most at risk for health deterioration, sentinel events, and/or poor outcomes. The RN will collaborate with all Providers in all Clinical areas to manage patient risk factors.</span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">A Telephone Triage Nurse is a licensed nurse responsible for assessing patients quickly and accurately to determine the urgency of care needed. Telephone Triage nurses prioritize patients based on symptoms, risk factors, and clinical presentation, provide initial nursing interventions as appropriate, and direct patients to the correct level of care (ED, urgent care, clinic visit, telehealth advice, or home care).</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:13px\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\"><span style=\"letter-spacing:-.05pt\">Pr</span></span></span></span></b><b><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">i<span style=\"letter-spacing:.1pt\">m</span>a<span style=\"letter-spacing:.05pt\">r</span>y R<span style=\"letter-spacing:-.05pt\">e</span>spo<span style=\"letter-spacing:.15pt\">n</span>sibiliti<span style=\"letter-spacing:.1pt\">e</span>s:</span></span></span></b></span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-left:31px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:23.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">50% of Time is spent on Telephone Triage</span></span></b></span></span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Perform rapid patient assessments by phone to identify severity of illness or injury</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Prioritize patients using triage protocols and clinical judgment</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Collect and document patient history, vital signs, symptoms, and relevant risk factors</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Identify red flags and escalate care immediately for emergent conditions</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Provide patient education and guidance on next steps (home care, follow-up, or emergency care)</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Coordinate care with providers, EMS, clinical staff, and ancillary departments</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Initiate Standing Orders or nursing interventions per policy (labs, EKGs, medications, imaging, PrEp)</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Triage in fast-paced environments with high patient volume</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Maintain accurate documentation in the EHR, including triage level, interventions, and communications</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Support infection prevention practices and isolation precautions when indicated</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Communicate clearly and professionally with patients and families, including de-escalation when needed</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Participate in quality improvement, safety reporting, and workflow optimization</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:7px; margin-left:55px\">&nbsp;</p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-left:31px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:23.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">40 % of Time is spent on managing In-basket messages and critical labs</span></span></b></span></span></span></span></span></span></p>\r\n\r\n<ul style=\"\">\r\n\t<li style=\"list-style-type:none\">\r\n\t<ul>\r\n\t\t<li class=\"MsoBodyText\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:41.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">Co<span style=\"letter-spacing:.2pt\">m</span>p<span style=\"letter-spacing:-.05pt\">e</span>te<span style=\"letter-spacing:-.05pt\">n</span>t w<span style=\"letter-spacing:-.05pt\">i</span>th all asp<span style=\"letter-spacing:-.05pt\">e</span><span style=\"letter-spacing:.05pt\">c</span>ts n<span style=\"letter-spacing:-.05pt\">o</span>t<span style=\"letter-spacing:.05pt\">e</span>d in <span style=\"letter-spacing:-.05pt\">t</span><span style=\"letter-spacing:.05pt\">h</span>e job <span style=\"letter-spacing:.05pt\">d</span>es<span style=\"letter-spacing:.05pt\">c</span>r<span style=\"letter-spacing:-.05pt\">i</span>ption <span style=\"letter-spacing:.1pt\">f</span>or a re<span style=\"letter-spacing:-.05pt\">gi</span><span style=\"letter-spacing:.05pt\">s</span>ter<span style=\"letter-spacing:.1pt\">e</span>d <span style=\"letter-spacing:-.05pt\">n</span>ur<span style=\"letter-spacing:.05pt\">s</span>e.</span></span></span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"MsoBodyText\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:41.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">Ma<span style=\"letter-spacing:-.05pt\">n</span>a<span style=\"letter-spacing:-.05pt\">g</span>es in-basket messages and co-manages care with&nbsp; clinical providers.</span></span></span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"MsoBodyText\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:41.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">Processes critical labs results per established protocol/ Standing orders</span></span></span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"MsoBodyText\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:41.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">Rapid clinical assessment and prioritization</span></span></span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"MsoBodyText\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:41.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">Critical thinking and clinical judgment</span></span></span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"MsoBodyText\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:41.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">Clear communication and patient education</span></span></span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"MsoBodyText\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:41.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">Time management and multitasking under pressure</span></span></span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"MsoBodyText\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:41.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">Team collaboration and handoff communication</span></span></span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"MsoBodyText\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:41.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">De-escalation and trauma-informed care</span></span></span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"MsoBodyText\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:41.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">Attention to detail and accurate documentation</span></span></span></span></span></span></span></span></span></li>\r\n\t\t<li class=\"MsoBodyText\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"tab-stops:41.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">Pro-active member of care teams in team-based care initiatives</span></span></span></span></span></span></span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-left:31px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:23.6pt\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:none\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">10% of Time is spent on <span style=\"letter-spacing:-.05pt\">a</span><span style=\"letter-spacing:.05pt\">l</span>l o<span style=\"letter-spacing:.05pt\">t</span>h<span style=\"letter-spacing:-.05pt\">e</span>r <span style=\"letter-spacing:.05pt\">d</span>uties as as<span style=\"letter-spacing:.05pt\">s</span><span style=\"letter-spacing:-.05pt\">i</span><span style=\"letter-spacing:.05pt\">g</span>n<span style=\"letter-spacing:-.05pt\">e</span><span style=\"letter-spacing:.05pt\">d</span></span></span></b><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial Narrow&quot;,sans-serif\">.</span></span></span></span></span></span></span></span></p>\r\n",
    "jobCategory": "Nurse",
    "salaryRange": "$36.00 - $56.00 Hourly",
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    "positionType": "Full Time",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Tele Triage Registered Nurse (RN)\",\"identifier\":\"J0GT49254717\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CF79F425A60F4CDEEE5CD17099BFD50D/jobs/254717\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CF79F425A60F4CDEEE5CD17099BFD50D\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":36,\"maxValue\":56,\"unitText\":\"\"}},\"datePosted\":\"2026-01-30\",\"description\":\"Job DetailsJob Location: Codman Square Health Center - Dorchester, MA 02124Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $36.00 - $56.00 HourlyJob Shift: DayJob Category: NursePosition Summary:\\r\\n\\r\\nThe Telephone Triage RN reports to the Complex Care Nurse Manager and will also receive further directions from the Medical Director. The Telephone Triage RN will be a member of the Complex Care Management team, and work collaboratively with other members of the healthcare team. The Telephone Triage RN is responsible for assessing, coordinating, and providing access to care for patients within the practice who are most at risk for health deterioration, sentinel events, and/or poor outcomes. The RN will collaborate with all Providers in all Clinical areas to manage patient risk factors.\\r\\n\\r\\nA Telephone Triage Nurse is a licensed nurse responsible for assessing patients quickly and accurately to determine the urgency of care needed. Telephone Triage nurses prioritize patients based on symptoms, risk factors, and clinical presentation, provide initial nursing interventions as appropriate, and direct patients to the correct level of care (ED, urgent care, clinic visit, telehealth advice, or home care).\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPrimary Responsibilities:\\r\\n\\r\\n50% of Time is spent on Telephone Triage\\r\\n\\r\\n\\r\\n\\tPerform rapid patient assessments by phone to identify severity of illness or injury\\r\\n\\tPrioritize patients using triage protocols and clinical judgment\\r\\n\\tCollect and document patient history, vital signs, symptoms, and relevant risk factors\\r\\n\\tIdentify red flags and escalate care immediately for emergent conditions\\r\\n\\tProvide patient education and guidance on next steps (home care, follow-up, or emergency care)\\r\\n\\tCoordinate care with providers, EMS, clinical staff, and ancillary departments\\r\\n\\tInitiate Standing Orders or nursing interventions per policy (labs, EKGs, medications, imaging, PrEp)\\r\\n\\tTriage in fast-paced environments with high patient volume\\r\\n\\tMaintain accurate documentation in the EHR, including triage level, interventions, and communications\\r\\n\\tSupport infection prevention practices and isolation precautions when indicated\\r\\n\\tCommunicate clearly and professionally with patients and families, including de-escalation when needed\\r\\n\\tParticipate in quality improvement, safety reporting, and workflow optimization\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n40 % of Time is spent on managing In-basket messages and critical labs\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t\\r\\n\\t\\tCompetent with all aspects noted in the job description for a registered nurse.\\r\\n\\t\\tManages in-basket messages and co-manages care with&nbsp; clinical providers.\\r\\n\\t\\tProcesses critical labs results per established protocol/ Standing orders\\r\\n\\t\\tRapid clinical assessment and prioritization\\r\\n\\t\\tCritical thinking and clinical judgment\\r\\n\\t\\tClear communication and patient education\\r\\n\\t\\tTime management and multitasking under pressure\\r\\n\\t\\tTeam collaboration and handoff communication\\r\\n\\t\\tDe-escalation and trauma-informed care\\r\\n\\t\\tAttention to detail and accurate documentation\\r\\n\\t\\tPro-active member of care teams in team-based care initiatives\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\n10% of Time is spent on all other duties as assigned.\\r\\nQualificationsQualifications:\\r\\n\\r\\nRegistered Nurse actively licensed in Commonwealth of Massachusetts (BSN required). \\r\\n\\r\\nExperience 1 to 3 years in Ambulatory nurse triaging (required). \\r\\n\\r\\nTriage training or certification (preferred)\\r\\n\\r\\nStrong assessment skills and ability to use evidence-based triage protocols and clinical decision tools\\r\\n\\r\\nAbility to respond quickly in emergencies \\r\\n\\r\\nDetail oriented, collaborative and able to work independently. \\r\\n\\r\\nDemonstrates excellent written verbal and interpersonal communication. \\r\\n\\r\\nSensitivity to ethnic, cultural, gender; beliefs, and behaviors. \\r\\n\\r\\nCurrent BLS certification (required). \\r\\n\\r\\nStrong customer service and conflict-resolution skills\\r\\n\\r\\nMulti-lingual is preferred. \\r\\n\\r\\nExperience working with target populations including but not limited to MSM, MSM of color, IDU, Haitian-Americans and African immigrants.\\r\\n\\r\\nWorking conditions: remote access with the ability to work on-site on a limited basis.\\r\\n\",\"responsibilities\":\"Position Summary:\\r\\n\\r\\nThe Telephone Triage RN reports to the Complex Care Nurse Manager and will also receive further directions from the Medical Director. The Telephone Triage RN will be a member of the Complex Care Management team, and work collaboratively with other members of the healthcare team. The Telephone Triage RN is responsible for assessing, coordinating, and providing access to care for patients within the practice who are most at risk for health deterioration, sentinel events, and/or poor outcomes. The RN will collaborate with all Providers in all Clinical areas to manage patient risk factors.\\r\\n\\r\\nA Telephone Triage Nurse is a licensed nurse responsible for assessing patients quickly and accurately to determine the urgency of care needed. Telephone Triage nurses prioritize patients based on symptoms, risk factors, and clinical presentation, provide initial nursing interventions as appropriate, and direct patients to the correct level of care (ED, urgent care, clinic visit, telehealth advice, or home care).\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPrimary Responsibilities:\\r\\n\\r\\n50% of Time is spent on Telephone Triage\\r\\n\\r\\n\\r\\n\\tPerform rapid patient assessments by phone to identify severity of illness or injury\\r\\n\\tPrioritize patients using triage protocols and clinical judgment\\r\\n\\tCollect and document patient history, vital signs, symptoms, and relevant risk factors\\r\\n\\tIdentify red flags and escalate care immediately for emergent conditions\\r\\n\\tProvide patient education and guidance on next steps (home care, follow-up, or emergency care)\\r\\n\\tCoordinate care with providers, EMS, clinical staff, and ancillary departments\\r\\n\\tInitiate Standing Orders or nursing interventions per policy (labs, EKGs, medications, imaging, PrEp)\\r\\n\\tTriage in fast-paced environments with high patient volume\\r\\n\\tMaintain accurate documentation in the EHR, including triage level, interventions, and communications\\r\\n\\tSupport infection prevention practices and isolation precautions when indicated\\r\\n\\tCommunicate clearly and professionally with patients and families, including de-escalation when needed\\r\\n\\tParticipate in quality improvement, safety reporting, and workflow optimization\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n40 % of Time is spent on managing In-basket messages and critical labs\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t\\r\\n\\t\\tCompetent with all aspects noted in the job description for a registered nurse.\\r\\n\\t\\tManages in-basket messages and co-manages care with&nbsp; clinical providers.\\r\\n\\t\\tProcesses critical labs results per established protocol/ Standing orders\\r\\n\\t\\tRapid clinical assessment and prioritization\\r\\n\\t\\tCritical thinking and clinical judgment\\r\\n\\t\\tClear communication and patient education\\r\\n\\t\\tTime management and multitasking under pressure\\r\\n\\t\\tTeam collaboration and handoff communication\\r\\n\\t\\tDe-escalation and trauma-informed care\\r\\n\\t\\tAttention to detail and accurate documentation\\r\\n\\t\\tPro-active member of care teams in team-based care initiatives\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\n10% of Time is spent on all other duties as assigned.\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CODMAN SQUARE HEALTH CENTER INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CF79F425A60F4CDEEE5CD17099BFD50D\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"637 Washington St\",\"addressLocality\":\"Dorchester\",\"addressRegion\":\"MA\",\"postalCode\":2124,\"addressCountry\":\"USA\"}},\"qualifications\":\"Qualifications:\\r\\n\\r\\nRegistered Nurse actively licensed in Commonwealth of Massachusetts (BSN required). \\r\\n\\r\\nExperience 1 to 3 years in Ambulatory nurse triaging (required). \\r\\n\\r\\nTriage training or certification (preferred)\\r\\n\\r\\nStrong assessment skills and ability to use evidence-based triage protocols and clinical decision tools\\r\\n\\r\\nAbility to respond quickly in emergencies \\r\\n\\r\\nDetail oriented, collaborative and able to work independently. \\r\\n\\r\\nDemonstrates excellent written verbal and interpersonal communication. \\r\\n\\r\\nSensitivity to ethnic, cultural, gender; beliefs, and behaviors. \\r\\n\\r\\nCurrent BLS certification (required). \\r\\n\\r\\nStrong customer service and conflict-resolution skills\\r\\n\\r\\nMulti-lingual is preferred. \\r\\n\\r\\nExperience working with target populations including but not limited to MSM, MSM of color, IDU, Haitian-Americans and African immigrants.\\r\\n\\r\\nWorking conditions: remote access with the ability to work on-site on a limited basis.\\r\\n\",\"experienceRequirements\":\"Qualifications:\\r\\n\\r\\nRegistered Nurse actively licensed in Commonwealth of Massachusetts (BSN required). \\r\\n\\r\\nExperience 1 to 3 years in Ambulatory nurse triaging (required). \\r\\n\\r\\nTriage training or certification (preferred)\\r\\n\\r\\nStrong assessment skills and ability to use evidence-based triage protocols and clinical decision tools\\r\\n\\r\\nAbility to respond quickly in emergencies \\r\\n\\r\\nDetail oriented, collaborative and able to work independently. \\r\\n\\r\\nDemonstrates excellent written verbal and interpersonal communication. \\r\\n\\r\\nSensitivity to ethnic, cultural, gender; beliefs, and behaviors. \\r\\n\\r\\nCurrent BLS certification (required). \\r\\n\\r\\nStrong customer service and conflict-resolution skills\\r\\n\\r\\nMulti-lingual is preferred. \\r\\n\\r\\nExperience working with target populations including but not limited to MSM, MSM of color, IDU, Haitian-Americans and African immigrants.\\r\\n\\r\\nWorking conditions: remote access with the ability to work on-site on a limited basis.\\r\\n\",\"industry\":\"Nurse\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"2 Year Degree\"}",
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style=\"letter-spacing:-.05pt\">n</span><span style=\"letter-spacing:.05pt\">s</span>ed <span style=\"letter-spacing:.05pt\">i</span>n C<span style=\"letter-spacing:-.05pt\">o</span><span style=\"letter-spacing:.05pt\">m</span><span style=\"letter-spacing:.2pt\">m</span>o<span style=\"letter-spacing:-.05pt\">n</span><span style=\"letter-spacing:-.15pt\">w</span>e<span style=\"letter-spacing:.05pt\">a</span><span style=\"letter-spacing:-.05pt\">l</span>th of M<span style=\"letter-spacing:-.05pt\">a</span><span style=\"letter-spacing:.05pt\">ssac</span>h<span style=\"letter-spacing:-.05pt\">u</span><span style=\"letter-spacing:.05pt\">s</span>et<span style=\"letter-spacing:-.05pt\">t</span>s (<span style=\"letter-spacing:-.05pt\">B</span><span style=\"letter-spacing:.05pt\">S</span>N re<span style=\"letter-spacing:.05pt\">q</span>u<span style=\"letter-spacing:-.1pt\">i</span>r<span style=\"letter-spacing:.05pt\">ed</span>). </span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-size:12.0pt\"><span style=\"letter-spacing:.05pt\">Ex</span>p<span style=\"letter-spacing:-.05pt\">e</span>r<span style=\"letter-spacing:-.05pt\">i</span>e<span style=\"letter-spacing:-.05pt\">n</span><span style=\"letter-spacing:.05pt\">c</span>e 1 to 3 years <span style=\"letter-spacing:-.1pt\">i</span>n <span style=\"letter-spacing:.05pt\">Ambulatory nurse triaging</span><span style=\"letter-spacing:-.45pt\"> (</span>requ<span style=\"letter-spacing:-.1pt\">i</span>re<span style=\"letter-spacing:-.05pt\">d)</span>. </span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-size:12.0pt\">Triage training or certification (preferred)</span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-size:12.0pt\">Strong assessment skills and ability to use evidence-based triage protocols and clinical decision tools</span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-size:12.0pt\">Ability to respond quickly in emergencies </span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-size:12.0pt\">De<span style=\"letter-spacing:.05pt\">t</span>ail o<span style=\"letter-spacing:.1pt\">r</span><span style=\"letter-spacing:-.05pt\">i</span>e<span style=\"letter-spacing:.05pt\">n</span>te<span style=\"letter-spacing:-.05pt\">d</span>, collaborative and able to work independently. </span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-size:12.0pt\">De<span style=\"letter-spacing:.2pt\">m</span>o<span style=\"letter-spacing:-.05pt\">n</span><span style=\"letter-spacing:.05pt\">s</span>trat<span style=\"letter-spacing:-.05pt\">e</span>s ex<span style=\"letter-spacing:.05pt\">c</span>e<span style=\"letter-spacing:-.1pt\">l</span><span style=\"letter-spacing:.05pt\">le</span>nt <span style=\"letter-spacing:-.15pt\">w</span>r<span style=\"letter-spacing:.05pt\">i</span>tt<span style=\"letter-spacing:-.05pt\">e</span>n <span style=\"letter-spacing:-.1pt\">v</span>erb<span style=\"letter-spacing:.1pt\">a</span><span style=\"letter-spacing:-.05pt\">l</span><span style=\"letter-spacing:-.45pt\"> and interpersonal </span><span style=\"letter-spacing:.05pt\">c</span>o<span style=\"letter-spacing:.05pt\">m</span><span style=\"letter-spacing:.2pt\">m</span>u<span style=\"letter-spacing:-.05pt\">ni</span><span style=\"letter-spacing:.05pt\">c</span>at<span style=\"letter-spacing:-.1pt\">i</span>on. </span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-size:12.0pt\"><span style=\"letter-spacing:-.05pt\">S</span>e<span style=\"letter-spacing:-.05pt\">n</span><span style=\"letter-spacing:.15pt\">s</span><span style=\"letter-spacing:-.05pt\">i</span>t<span style=\"letter-spacing:.05pt\">iv</span><span style=\"letter-spacing:-.05pt\">i</span><span style=\"letter-spacing:.1pt\">t</span>y to et<span style=\"letter-spacing:-.05pt\">h</span><span style=\"letter-spacing:.05pt\">nic</span>, cu<span style=\"letter-spacing:-.1pt\">l</span>tur<span style=\"letter-spacing:.1pt\">a</span><span style=\"letter-spacing:-.05pt\">l</span>, <span style=\"letter-spacing:.05pt\">g</span>e<span style=\"letter-spacing:-.05pt\">n</span><span style=\"letter-spacing:.05pt\">d</span>er; b<span style=\"letter-spacing:.05pt\">e</span><span style=\"letter-spacing:-.05pt\">l</span><span style=\"letter-spacing:.05pt\">i</span>e<span style=\"letter-spacing:.05pt\">fs</span>, <span style=\"letter-spacing:-.05pt\">a</span>nd b<span style=\"letter-spacing:-.05pt\">e</span><span style=\"letter-spacing:.05pt\">h</span>av<span style=\"letter-spacing:-.05pt\">i</span>or<span style=\"letter-spacing:.05pt\">s</span>. </span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\">Current BLS certification (required). </span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\">Strong customer service and conflict-resolution skills</span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-size:12.0pt\"><span style=\"letter-spacing:.05pt\">M</span>u<span style=\"letter-spacing:-.1pt\">l</span><span style=\"letter-spacing:.1pt\">t</span><span style=\"letter-spacing:-.05pt\">i</span>-<span style=\"letter-spacing:.05pt\">l</span><span style=\"letter-spacing:-.05pt\">i</span>n<span style=\"letter-spacing:.05pt\">g</span>u<span style=\"letter-spacing:.05pt\">a</span>l <span style=\"letter-spacing:-.1pt\">i</span>s pre<span 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