FRONT DESK RECEPTIONIST

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    "requisitionDescription": "<div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' id=\"isPasted\"><strong><u>Job Classification:&nbsp;</u></strong>Non-Exempt</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u>Job Summary:</u></strong>&nbsp; This position is responsible for efficient patient workflow of the clinic in a pleasant, professional manner. &nbsp;This employee is responsible for sign-in of patient, accurate registration, and appropriate wait time before patient receives services. &nbsp;Answers telephone and schedules appointments; scans documents into ECW; monitors EFax to enter reports into ECW or process requests for medical releases without delays. &nbsp;Requires awareness of customer service expectations, desire to deal with the public and good communication skills.</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u>Duties and Responsibilities&nbsp;</u></strong></p><ol style=\"list-style-type: decimal;margin-left:-0.25in;\"><li>Greets patients with a high level of enthusiasm and focus on excellent customer service.</li><li>Performs accurate registration process: obtains consent for treatment, signature on HIPAA forms, scans insurance and picture ID, verifies correct patient demographics such as name, address, home &amp; cell phone numbers, income and employment status.</li><li>Utilizes web portals to verify patient&rsquo;s coverage and consistently documents effective and termination of coverage dates, primary &amp; secondary coverage, deductibles and/or co-pays into ECW.</li><li>If patient is uninsured, performance of annual reassessments and completing interval for self-declaration specific to sliding fee discount program.</li><li>Collects consistently monies owed at time of service. &nbsp;&nbsp;</li><li>Schedules appointments in appropriate time slots with emphasis on prompt appointments and smooth patient flow in the clinic; also keeps ECW scheduler updated by changing appointments to no-shows and cancellations.</li><li>Follows same day appointments and call-in policy with an emphasis on monitoring current no-shows to allow for add-ons to the provider&rsquo;s schedule. &nbsp;Confers with nurses for adding patients onto the schedule as overbooks.</li><li>Monitors patients in the waiting room regarding wait times &amp; communicates any delays to the patient, as well as, communicating delays in patient flow to immediate supervisor.</li><li>Answers telephone and acknowledges patient by the third ring, schedules appointments, and enters telephone messages as a telephone encounter into ECW with thorough documentation, date &amp; time stamp or transfers call to appropriate line/individual.</li><li>If scheduling an appointment on a new patient by phone, verifies full name, date of birth, social security #, correct address, phone #, and insurance information. Also inquires about self-referrals and transition of care as outlined in PCMH standards.</li><li>Assists patients with requests for release of medical records obtaining consent for release.</li><li>Scans documents into correct file folder in patient&rsquo;s chart (diagnostic reports, hospital records, consent forms, SFS/financial documents, requests, Advance Directives, etc).</li><li>Works Efax for incoming faxes and transfers to correct patient account.</li><li>Reviews &amp; scans returned mail; documents Alert in ECW that address is incorrect.</li><li>Deposits mail into outside drop box to ensure mail is delivered daily before picking up.</li><li>Performs Close of Day activities to include balancing cash drawer to day sheets, verify all patients on the schedule have been checked out, check fax out box and re-send all failed faxes, secure keys, locks and lights in work area/waiting room/bldg.</li><li>Checks patients out by scheduling follow-up appointment; printing appointment and clinical summary for patient.</li><li>Turns over phones to answering service and shuts down all office equipment at end of work day.</li><li>Performs other related duties as assigned by Clinical Coordinator and/or Practice Manager.</li><li>Provide case management services, including assessing overall health, housing and social service needs of the individual and family, and potential eligibility for various insurance and other benefit programs and services. &nbsp;Utilize experience and independent judgment to make appropriate referrals and offer relevant information on available resources.</li><li>Other duties as assigned.</li></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u>Qualifications</u></strong></p><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Demonstrates competency in working sensitively and respectfully with people of various cultures and backgrounds.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Works successfully in unison with others to create an efficient, harmonious work environment with definite focus on team concept.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Has knowledge &amp; demonstrates all aspects of strong customer service skills.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Understands and supports vision &amp; mission of the organization with desire to promote goals of the practice.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Understands Patient Rights afforded by HIPAA and the patient&rsquo;s right to informed medical decisions including Patient Centered Medical Home standards for care.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Understands employee&rsquo;s responsibility to adhere to an established work schedule to ensure dependability and accuracy of work quality.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>High school graduate.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Minimum of (1) one year&rsquo;s experience in medical environment.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Computer literate including Microsoft Office and Word. &nbsp;Electronic Medical Record experience preferable also.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to handle multiple tasks at one time and still maintain accuracy.</li></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u>Typical Physical Demands</u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Requires sitting for long periods of time. &nbsp;Requires manual dexterity to operate a key- board. &nbsp;Requires corrected vision and hearing to normal range. &nbsp;Requires working under stressful conditions (patients who are ill, multi-tasking).</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u>Typical Working Conditions</u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Work is performed in a medical office environment. &nbsp;Interaction with others is constant and interruptive. &nbsp;Contact involves dealing with ill patients or upset clients. &nbsp; Occasional evening or week-end work.</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u>Infectious Disease Exposure Level:</u></strong>&nbsp; 2</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u>Job Relationships</u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Supervised by: Office Manager/ Business Manager &nbsp;&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Employees Supervised: &nbsp; None</p></div>\n",
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