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Front Desk Representative

C6b70a9c E16e 48df 9d7f Aa252d1638ab 19000101 000001 · Richmond, VA, US, Richmond, VA · Active · $19–$22 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyC6b70a9c E16e 48df 9d7f Aa252d1638ab 19000101 000001
TitleFront Desk Representative
Normalized title-
Department / team-
LocationRichmond, VA, United States
Work model-
Employment typeFull Time
Salary$19–$22 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2024-11-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from C6b70a9c E16e 48df 9d7f Aa252d1638ab 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Richmond.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyC6b70a9c E16e 48df 9d7f Aa252d1638ab 19000101 000001
Source628e9efa-4c0f-4a8a-8c42-cebb1bffa7b0
ATS providerADP Workforce Now Recruiting

Description

Capital Area Health Network’s Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves at the entry point for a service area resident to enter the Medical Center’s system of care and must have strong written and verbal communication skills Capital Area Health Network’s Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves at the entry point for a service area resident to enter the Medical Center’s system of care and must have strong written and verbal communication skills Responsibilities: Perform the overall functions and duties of front desk, insurance verification, patient Attend daily morning huddle; no matter the location Greet patients upon arrival; sign them in; verify that all information in the system is correct Obtain identification data and verify that it is correct in the system Verify Insurance card matches what is in the system Assist uninsured or underinsured self-pay patients Follows up on all missed or canceled appointments Explain to patients the Medical Center’s system of care and all programs that are available to all new patients Educate the patients about the importance of making an appointment Explain to the patients their responsibility to pay at the time of service and explain our minimum fee, as well as all information to bring with them to their visit: insurance card, co-pay, photo ID, any medications they are taking, etc. Maintain a pleasant dialogue with all persons registering Ensure quality customer service is being provided to all patients, clients, and vendors Develop, maintain , and present reports detailing the status and progress of the Patient Services Representative Division Call patients to assign follow-up visits after their Tele-visit Generates and balances end of day report for payments Verify supplies that are needed and complete the supply checklist Submits their assignment checklist daily, to the Team Lead for review Performs other duties as assigned Experience: Basic office skills: typing, faxing, scanning, and telephone etiquette Preferred experience and proficiency in EClinical Works Preferred experience in medical office collections m inimum of two years experience required in a medical office environment as a customer service or front desk representative , or any equivalent combination of education, training, and experience that provides the required knowledge and abilities. Bilingual, preferred Schedule: Monday – Friday, Hours are flexible based on the center and organization's needs Education: High School diploma and/or GED required . Benefits: Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Paid Time Off accrual 401k with company match (up to 3%) Employee Assistance Program

Full job record

Job ID8541aa6bd430fe853c84be2d5bb5c0bccd2ff173
Org ID026fe139-9342-42cc-8f24-400851b08d1b
Source ID628e9efa-4c0f-4a8a-8c42-cebb1bffa7b0
Board ID628e9efa-4c0f-4a8a-8c42-cebb1bffa7b0
Provideradp_workforcenow
Provider Job Key536623
TitleFront Desk Representative
Normalized Title—
Statusactive
Activeyes
Location TextRichmond, VA, US, Richmond, VA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionVA
CityRichmond
Salary Raw19.00 To 22.00 (USD) Annually
Salary Min19
Salary Max22
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c6b70a9c-e16e-48df-9d7f-aa252d1638ab&ccId=19000101_000001&lang=en_US&type=JS&jobId=536623&jwId=9201395793579_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c6b70a9c-e16e-48df-9d7f-aa252d1638ab&ccId=19000101_000001&lang=en_US&type=JS&jobId=536623&jwId=9201395793579_1
First Seen At2026-05-31 18:33:25Z
Last Seen At2026-06-06 11:46:27Z
Last Checked At2026-06-06 11:46:27Z
Last Changed At2026-06-06 11:46:27Z
Inactive At—
Source Posted At2024-11-08 16:47:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=c6b70a9c-e16e-48df-9d7f-aa252d1638ab|19000101_000001/date=2026-06-06/2026-06-06T11-46-26-606Z-d98ccba18ac06991ec8265ad988704d781a6cb9557df8bd4da08f6358908af5e.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<div><p id=\"isPasted\">Capital Area Health Network&rsquo;s Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves at the entry point for a service area resident to enter the Medical Center&rsquo;s system of care and must have strong written and verbal communication skills Capital Area Health Network&rsquo;s Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves at the entry point for a service area resident to enter the Medical Center&rsquo;s system of care and must have strong written and verbal communication skills&nbsp;</p><p>&nbsp;</p><p><strong>Responsibilities:</strong></p><ul id=\"isPasted\"><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun CommentStart SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Perform the&nbsp;</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">overall functions and&nbsp;</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">duties of&nbsp;</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">front desk, insurance verification, patient&nbsp;</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Attend&nbsp;</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">daily&nbsp;</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">morning huddle; no matter the location</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Greet patients upon arrival; sign them in; verify that all information in the system is correct</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Obtain identification data and verify that it is correct in the system</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Verify Insurance card matches what is in the system</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Assist</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">&nbsp;uninsured or underinsured self-pay patients</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Follows up on all missed or canceled appointments</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Explain to patients the Medical Center&rsquo;s system of care and all programs that are available to all new patients</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Educate the patients about the importance of making an appointment</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Explain to the patients their responsibility to pay at the time of service and explain our&nbsp;</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">minimum</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">&nbsp;fee, as well as all information to bring with them to their visit: insurance card, co-pay, photo ID, any medications they are taking, etc.</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Maintain a pleasant dialogue with all persons registering</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Ensure quality customer service is being provided to all patients,&nbsp;</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">clients,</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">&nbsp;and vendors</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Develop,&nbsp;</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">maintain</span><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">, and present reports detailing the status and progress of the Patient Services Representative Division</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Call patients to assign follow-up visits after their Tele-visit</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Generates and balances end of day report for payments</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Verify supplies that are needed and complete the supply checklist</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW122622206 BCX0\"><span class=\"NormalTextRun SCXW122622206 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Submits their assignment checklist daily, to the Team Lead for review</span></span></li></ul><ul><li>Performs other duties as assigned&nbsp;</li></ul><p><strong>Experience:</strong></p><ul id=\"isPasted\"><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW193465697 BCX0\"><span class=\"NormalTextRun SCXW193465697 BCX0\" data-ccp-parastyle=\"Body Text\">Basic office skills: typing, faxing, scanning, and telephone etiquette</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW193465697 BCX0\"><span class=\"NormalTextRun SCXW193465697 BCX0\" data-ccp-parastyle=\"Body Text\">Preferred experience and&nbsp;</span><span class=\"NormalTextRun SCXW193465697 BCX0\" data-ccp-parastyle=\"Body Text\">proficiency</span><span class=\"NormalTextRun SCXW193465697 BCX0\" data-ccp-parastyle=\"Body Text\">&nbsp;in&nbsp;</span><span class=\"NormalTextRun SCXW193465697 BCX0\" data-ccp-parastyle=\"Body Text\">EClinical</span><span class=\"NormalTextRun SCXW193465697 BCX0\" data-ccp-parastyle=\"Body Text\">Works</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW193465697 BCX0\"><span class=\"NormalTextRun SCXW193465697 BCX0\" data-ccp-parastyle=\"Body Text\">Preferred experience in medical office collections</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW193465697 BCX0\"><span class=\"NormalTextRun SCXW193465697 BCX0\" data-ccp-parastyle=\"Body Text\"><span data-contrast=\"auto\" lang=\"EN-US\" id=\"isPasted\"><span data-ccp-parastyle=\"Body Text\">m</span><span data-ccp-parastyle=\"Body Text\">inimum of two&nbsp;</span><span data-ccp-parastyle=\"Body Text\">years experience</span><span data-ccp-parastyle=\"Body Text\">&nbsp;</span><span data-ccp-parastyle=\"Body Text\">required</span><span data-ccp-parastyle=\"Body Text\">&nbsp;in a&nbsp;</span><span data-ccp-parastyle=\"Body Text\">medical office environment</span><span data-ccp-parastyle=\"Body Text\">&nbsp;as&nbsp;</span><span data-ccp-parastyle=\"Body Text\">a customer service&nbsp;</span><span data-ccp-parastyle=\"Body Text\">or front desk representative</span><span data-ccp-parastyle=\"Body Text\">,&nbsp;</span><span data-ccp-parastyle=\"Body Text\">or any equivalent combination of education, training, and experience&nbsp;</span><span data-ccp-parastyle=\"Body Text\">that</span><span data-ccp-parastyle=\"Body Text\">&nbsp;provides the required knowledge and abilities.</span></span></span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW193465697 BCX0\"><span class=\"NormalTextRun SCXW193465697 BCX0\" data-ccp-parastyle=\"Body Text\"><span data-contrast=\"auto\" lang=\"EN-US\" id=\"isPasted\"><span data-ccp-parastyle=\"Body Text\">Bilingual, preferred</span></span></span></span></li></ul><p><strong>Schedule:</strong></p><p id=\"isPasted\">Monday &ndash; Friday, Hours are flexible based on the center and organization&#39;s needs</p><p>&nbsp;</p><p><strong>Education:</strong></p><ul><li id=\"isPasted\"><span data-contrast=\"auto\" lang=\"EN-US\"><span data-ccp-parastyle=\"Body Text\">High School diploma</span><span data-ccp-parastyle=\"Body Text\">&nbsp;and/or GED&nbsp;</span><span data-ccp-parastyle=\"Body Text\">required</span><span data-ccp-parastyle=\"Body Text\">.</span></span></li></ul><p><strong>Benefits:</strong></p><p>Medical Insurance</p><p>Dental Insurance</p><p>Vision Insurance</p><p>Short-Term Disability</p><p>Paid Time Off accrual&nbsp;</p><p>401k with company match (up to 3%)</p><p>Employee Assistance Program</p></div>\n",
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