Service Delivery Specialist

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    "requisitionDescription": "<div><p><br></p><p id=\"isPasted\"><strong>Service Delivery Specialist</strong></p><p><strong>&nbsp;</strong></p><p id=\"isPasted\"><strong>Summary:</strong></p><p>This position will be responsible for supporting the general efforts of the Service Delivery team with a focus on order fulfillment, case management, product configuration, and shipping/receiving. &nbsp;The Service Delivery Specialist position has the primary responsibility of making sure our customers assets are up to date and shipped to the customer on time. &nbsp;</p><p>&nbsp;</p><p><strong>Essential Duties and Responsibilities: &nbsp;</strong></p><ul><li>Provision videophone equipment.</li><li>Collaborate with technical leads to troubleshoot issues related to hardware, software, and licensing.</li><li>Reprogram computer equipment as needed.</li><li>Asset Control &ndash; unloading, receiving, picking, stocking, shipping, quality control of product.</li><li>Pull and prepare orders and check for accuracy.</li><li>Support team members to ensure a smooth and efficient flow of product &ndash; QC, Purchasing, Packaging, and case management.</li><li>Receive and stage inventory to be recorded in the inventory management system.</li><li>Follow procedures for inventory control and process workflow.</li><li>Products - inspect condition and quality, move and replenish as necessary.</li><li>Case management &ndash; Return to repairs (RTR), RMA replacements, returns, S/N modifications, compliance related cases, and other related cases.</li><li>Receive products from vendors.</li><li>Product configurations/testing/reporting.</li><li>Quality Control/Quality Assurance of Z/P assets</li><li>Report to the service delivery manager for any packing material and/or product shortage.</li><li>Properly remove expired product, not in inventory, for review and disposition.</li><li>Ensure all activities are conducted in compliance with established company policies and SOP procedures.</li><li>Maintain condition of work area free of trash, products in correct locations, and safe work environment.</li><li>Assist with special projects and assignments.</li><li>Perform all other tasks assigned by management.</li></ul><p>&nbsp;</p><p><strong>Knowledge, Skills, and Abilities:</strong></p><ul><li>Ability to work with various operating systems such as Windows, iOS, and Android.</li><li>Experience working with MDM solutions is preferred.</li><li>Demonstrate attention to detail.</li><li>Support customer satisfaction.</li><li>Complete projects in a timely manner and meet deadlines.</li><li>Respond promptly to customer needs.</li><li>Assist in improving processes, products, and services.</li><li>Knowledge of setting up labels and quality packaging.</li><li>Knowledge of Salesforce (not required &ndash; will train)</li><li>Knowledge of using a bar code scanner.</li><li>Shows the ability to work well under pressure, during extreme heavy days.</li><li>Possesses effective written and verbal communication skills; displays reading comprehension skills.</li><li>Exhibits the ability to work well with others and maintain organization between cross-related departments.</li><li>Displays the ability to multitask and handle multiple issues on a consistent basis.</li></ul><p>&nbsp;</p><p>&nbsp;</p><p><strong>Qualifications: &nbsp;</strong></p><ul><li>Must be able to maintain confidentiality.</li><li>Strong computer skills.</li><li>Basic knowledge of MS Outlook, Word, and Excel is a plus.</li><li>High School Diploma or GED required.</li><li>2 or more years related experience in a warehouse environment is preferred.</li></ul><p>8/14/23</p></div>\n",
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