JR IT Help Desk Specialist- 9:30am-6pm

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    "requisitionDescription": "<div><div><div><div><div><div><div><p>Location: 2635 E Magnolia St. Phoenix, AZ&nbsp;</p><p>Workdays: Monday-Friday&nbsp;</p><p>Shifts available: 7:00am-3:30pm, 8:30am-5:00pm or <span style=\"color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\" data-pasted=\"true\">9:30am-6pm</span></p><p><br></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>ESSENTIAL DUTIES:</strong></span></p><p data-pasted=\"true\">The JR IT Help Desk Specialist will apply great customer service skills to support employees, contractors, and temps&nbsp;</p><p>in a multi-site Windows 10/11 environment. In this workplace, you must have a take-charge and proactive approach&nbsp;</p><p>and be passionate about information technology and helping people.</p><p><br></p><p data-pasted=\"true\">ESSENTIAL DUTIES:</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Be the point of contact for tickets, phone calls, and email regarding IT issues and support.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Level I experience handling Help/Service desk tickets through resolution or escalation and</p><p>&nbsp; &nbsp; &nbsp;take ownership of issues with follow-up communication to the requestor on progress and status.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Setup new hire desktop including computer, desk/cell phone (iOS, Android), and peripheral equipment.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Create Windows logon accounts and configure network access rights as part of the on-boarding process.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Coordinate the repair and maintenance of office printers and computing equipment with outside vendors.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Maintain configurations of user computer systems according to established standards.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Publish support/training documentation to assist users with requests for information and training</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint)</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Support audio and video equipment in conference rooms</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Maintain and monitor assets database to ensure accurate hardware/software inventory records</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Participate in projects as appropriate</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Achieve annual goals and objectives developed in cooperation with IT Management</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Limited travel required</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Perform additional related duties as assigned.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Comply with applicable environmental, health and safety laws, regulations, company policy and accepted safe work &nbsp; &nbsp; &nbsp;practices.</p><p><br></p><p>CERTIFICATIONS, LICENSES AND REGISTRATIONS: N/A</p><p><br></p><p>EDUCATION AND/OR EXPERIENCE REQUIRED:</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>1 year of relevant technical experience and 1 year+ experience working in a Windows environment</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Microsoft Certified Solutions Associate; Windows 10 (MCSA) is a plus but not required</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Knowledge of Microsoft based operating systems with emphasis on Windows 10, Office365, and Exchange email</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Experience with using and troubleshooting within a network environment (permissions, calendar sharing,</p><p>&nbsp; &nbsp; &nbsp;delegation)</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Basic User &amp; Security Group Active Directory administration</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>File server folder knowledge such as mapped and UNC Drives</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Problem-solving skills with the ability to troubleshoot Windows operating systems and Microsoft Office</p><p>&nbsp; &nbsp; &nbsp;applications issues</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to communicate technical information, both verbal and written to a wide range of end-users</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong oral and written communication skills</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to deal with customers in a friendly, professional manner</p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p></div></div></div></div></div></div></div>\n",
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