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Service Call Center Technician

1d97ce05 45ca 4f41 Bae6 9cd2bf692001 19000101 000001 · Creedmoor, NC, US, Creedmoor, NC · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1d97ce05 45ca 4f41 Bae6 9cd2bf692001 19000101 000001
TitleService Call Center Technician
Normalized title-
Department / team-
LocationCreedmoor, NC, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-09-25 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 1d97ce05 45ca 4f41 Bae6 9cd2bf692001 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Creedmoor.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1d97ce05 45ca 4f41 Bae6 9cd2bf692001 19000101 000001
Sourced8eded1e-aa3b-430f-871f-80e400576e66
ATS providerADP Workforce Now Recruiting

Description

Job Description CS Medical Job Title: Service Call Center Technician Department or Division : Service Reports To : CS Medical Service Manager The CS Medical Service Call Center Technician, reporting directly to the CS Medical Service Manager, is a Service employee within the CS Medical Service Department based upon (including, but not specific to) applicable education, continuing education/industry professional certification(s), and years of experience within a technical service environment. The Service Call Center Technician acts as a point of contact for the Service Department’s technical issues related to applicable internal and external (customer-owned) equipment. These technical issues are processed via telephonic, email, and fax. Essential Tasks, Duties, and Responsibilities: Receives and resolves external customer generated telephonic, e-mail, and fax issues/complaints related to external (customer-owned) equipment. For CS Medical and parent companies. Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department’s central repository. Assists in the attainment of a high level of customer feedback, complies with quality standards, and executes Service plans. Complete all duties and task while maintaining compliance to the CS Medical Quality System Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications Associate Degree in a technical discipline or equivalent work experience One to three years related experience in a medical device environment or equivalent Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications High level of customer service and satisfaction skills Attention to detail a must Preferred Qualifications Bachelor’s Degree in related field or equivalent Location This position will be based at our Creedmoor, NC headquarters. Terms of Employment This is a full-time, non-exempt, hourly position. Hours The general hours shall be Monday – Friday, 8:00am to 5:00pm with an hour break for lunch. These hours will vary depending on the Service Technicians travel schedule. Work Environment While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The employee is occasionally exposed to a variety of extreme conditions. Work is regularly performed in a combination of office and warehouse environments. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee must occasionally be able lift and carry up to 80 pounds. Travel Requires no travel. Benefits Compensation package includes 401K plan, Paid Time Off, health insurance and life insurance. Employees must be authorized to work lawfully for any employer in the United States. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.

Full job record

Job ID852f95820e7d38d1d22e49636312b5f33eada631
Org ID2e649b71-aaad-4fde-a324-fe49ea34427e
Source IDd8eded1e-aa3b-430f-871f-80e400576e66
Board IDd8eded1e-aa3b-430f-871f-80e400576e66
Provideradp_workforcenow
Provider Job Key576368
TitleService Call Center Technician
Normalized Title—
Statusactive
Activeyes
Location TextCreedmoor, NC, US, Creedmoor, NC
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNC
CityCreedmoor
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1d97ce05-45ca-4f41-bae6-9cd2bf692001&ccId=19000101_000001&lang=en_US&type=JS&jobId=576368&jwId=9200780369005_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1d97ce05-45ca-4f41-bae6-9cd2bf692001&ccId=19000101_000001&lang=en_US&type=JS&jobId=576368&jwId=9200780369005_1
First Seen At2026-05-31 18:57:53Z
Last Seen At2026-06-06 12:09:33Z
Last Checked At2026-06-06 12:09:33Z
Last Changed At2026-06-06 12:09:33Z
Inactive At—
Source Posted At2025-09-25 15:36:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;text-align:center;' id=\"isPasted\"><strong><span style='font-size:19px;line-height:115%;font-family:\"Arial\",sans-serif;'>Job Description</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;text-align:center;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>CS Medical</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>Job Title: </span></strong><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>Service Call Center Technician&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>Department or Division</span></strong><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>: &nbsp; Service</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>Reports To</span></strong><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>: &nbsp;CS Medical Service Manager<strong>&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>The CS Medical Service Call Center Technician, reporting directly to the CS Medical Service Manager, is a Service employee within the CS Medical Service Department based upon (including, but not specific to) applicable education, continuing education/industry professional certification(s), and years of experience within a technical service environment. The Service Call Center Technician acts as a point of contact for the Service Department&rsquo;s technical issues related to applicable internal and external (customer-owned) equipment. These technical issues are processed via telephonic, email, and fax. &nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>Essential Tasks, Duties, and Responsibilities:</span></strong></p><ol style=\"list-style-type: decimal;\"><li><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:16px;'>Receives and resolves external customer generated telephonic, e-mail, and fax issues/complaints related to external (customer-owned) equipment. &nbsp; For CS Medical and parent companies.&nbsp;</span></li><li><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:16px;'>Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department&rsquo;s central repository.</span></li><li><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:16px;'>Assists in the attainment of a high level of customer feedback, complies with quality standards, and executes Service plans.</span></li><li><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:16px;'>Complete all duties and task while maintaining compliance to the CS Medical Quality System</span></li></ol><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Arial\",sans-serif;'>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>Minimum Qualifications</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:16px;'>Associate Degree in a technical discipline or equivalent work experience</span></li><li><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:16px;'>One to three years related experience in a medical device environment or equivalent</span></li><li><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:16px;'>Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills</span></li><li><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:16px;'>High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications</span></li><li><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:16px;'>High level of customer service and satisfaction skills&nbsp;</span></li><li><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:16px;'>Attention to detail a must</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Arial\",sans-serif;'>Preferred Qualifications&nbsp;</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:16px;'>Bachelor&rsquo;s Degree in related field or equivalent</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:7.5pt;line-height:15.75pt;background:white;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Location</span></strong></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:7.5pt;line-height:15.75pt;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>This position will be based at our Creedmoor, NC headquarters.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:7.5pt;line-height:15.75pt;background:white;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Terms of Employment</span></strong></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>This is a full-time, non-exempt, hourly position. &nbsp; &nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Hours</span></strong></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>The general hours shall be Monday &ndash; Friday, 8:00am to 5:00pm with an hour break for lunch. &nbsp; These hours will vary depending on the Service Technicians travel schedule.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Work Environment</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. &nbsp;The employee is occasionally exposed to a variety of extreme conditions. &nbsp;Work is regularly performed in a combination of office and warehouse environments.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Physical Demands</span></strong></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:115%;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:115%;'><span style='font-family:\"Arial\",sans-serif;color:black;'>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;The employee is frequently&nbsp;</span><span style='font-family:\"Arial\",sans-serif;'>required to sit, stand, and/or walk. &nbsp;The employee must occasionally be able lift and carry up to 80 pounds. &nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:115%;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:115%;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Travel</span></strong></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:7.5pt;line-height:15.75pt;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Requires no travel.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:115%;margin:0in;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:115%;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Benefits</span></strong></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:7.5pt;line-height:15.75pt;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:7.5pt;line-height:15.75pt;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Compensation package includes 401K plan, Paid Time Off, health insurance and life insurance.</span></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:7.5pt;line-height:15.75pt;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:7.5pt;line-height:15.75pt;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Employees must be authorized to work lawfully for any employer in the United States. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.</span></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:7.5pt;line-height:15.75pt;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p></div></div></div>\n",
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