IT Support Specialist I-III

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    "location": {
      "city": "Utqiaġvik",
      "state": "Alaska"
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    "departmentLabel": "Information Technology",
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    "location": {
      "city": "Utqiaġvik",
      "state": "Alaska",
      "postalCode": "99723",
      "addressCountry": "United States"
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    "datePosted": "2026-01-30",
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    "description": "<p><span style=\"font-family: 'Inter', sans-serif\"><span style=\"font-weight: bold\">REPORTS TO:</span> IT Manager</span></p>\n<p><br></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"><span style=\"font-weight: bold\">WORK SCHEDULE:</span> Monday through Friday 7:30am - 4:00pm</span></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"> </span></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"><span style=\"font-weight: bold\">COMPENSATION:</span>  $31.51 - $36.47/hour + DOE + Benefits, Non-Exempt Permanent Full-Time Position</span></p>\n<p><br></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"><span style=\"font-weight: bold\">CLOSING</span> <span style=\"font-weight: bold\">DATE: </span>Until Filled</span></p>\n<p><br></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"><em><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Ilisagvik College</span> is rooted in the ancestral homeland of the Iñupiat. As an institution, we are “Unapologetically Iñupiaq.” This means exercising the sovereign inherent freedom to educate our community through and supported by our Iñupiaq worldview, values, knowledge, and protocols. The Iñupiaq way of life is woven into our curriculum, programs, activities, and daily interactions within <span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Ilisagvik</span> College and our community partners. <br></em></span></p>\n<p><br></p>\n<p><span style=\"font-family: 'Inter', sans-serif; text-decoration: underline\"><span style=\"font-weight: bold\">SUMMARY OF POSITION: </span></span></p>\n<p>The IT Support Specialist is responsible for planning, coordinating, implementing, troubleshooting, and maintaining the College’s electronic office systems and infrastructure. This includes support for client endpoints, servers, network connectivity, printers, fax, electronic mail, software applications, local area network (LAN), and integration with online and Internet resources. The Specialist provides direct user support, helps define and uphold standards and best practices, and contributes to ongoing improvements and projects.</p>\n<p> </p>\n<p>This role exists in three levels (I, II, III), with increasing responsibility, autonomy, technical complexity, project leadership, and mentoring.</p>\n<p><br></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"><span style=\"font-size: 15px\"><br></span></span></p>\n<p><span style=\"font-family: 'Inter', sans-serif; font-weight: bold\"><span style=\"text-decoration: underline\">ESSENTIAL DUTIES AND RESPONSIBILITIES: </span></span></p>\n<ul>\n<li>Provide helpdesk/Call Center operations: receive, prioritize, track, and resolve technical tickets (hardware, software, network, peripherals).<br></li>\n<li>Provide first, and as appropriate second or third level support for Microsoft Office, operating systems, and common software applications.<br></li>\n<li>Diagnose and resolve user issues with PCs, printers, VoIP, mobile devices, and peripheral hardware.</li>\n<li>Maintain and perform upgrades, patches, and updates on systems and software.<br></li>\n<li>Assist users with connectivity and network environment issues (wired, wireless, VPN).<br></li>\n<li>Maintain documentation: knowledge-based articles, user guides, repair logs, network diagrams, inventory records.<br></li>\n<li>Track, tag, and manage hardware/software assets throughout their lifecycle, including procurement, deployment, and decommissioning.<br></li>\n<li>Assist in developing, enforcing, and updating automation and systems standards, policies, and best practices.<br></li>\n<li>Provide end-user training and “office system literacy” support (how to best use software tools and workflows).<br></li>\n<li>Maintain communication with users about issue status, resolutions, and best practices.<br></li>\n<li>Coordinate with or escalate to other IT groups (network, systems, security) when necessary.<br></li>\n<li>Provide support for classroom / event technology (projectors, AV, conference systems) as needed.<br></li>\n<li>Assist in special projects: system migrations, upgrades, rollouts, lab or office reconfigurations.<br></li>\n<li>Perform additional duties as required by IT management or institutional leadership.<br></li>\n<li>Complies with College policies, procedures and administrative directives, as well as state, federal, and local laws, regulations, and ordinances.                                                      <br></li>\n<li>Performs other related duties as required.<br></li>\n</ul>\n<p><br><span style=\"font-weight: bold\">For Level II / III, includes:</span></p>\n<ul>\n<li>Lead or coordinate small to medium projects (hardware refresh, software rollouts).</li>\n<li>Mentor and train lower-level staff or student workers.</li>\n<li>Assist in planning for infrastructure upgrades and future technology needs.</li>\n<li>Provide input on budgets, purchasing, vendor evaluation, and licensing.</li>\n<li>Conduct root‑cause analysis for recurrent issues and propose process improvements.</li>\n<li>Act as escalation point for complex technical issues.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: 'Inter', sans-serif; font-weight: bold; text-decoration: underline\">KNOWLEDGE/SKILLS/ABILITIES:</span></p>\n<ul>\n<li>Strong familiarity with PC hardware, software, diagnostics, repair.<br></li>\n<li>Working knowledge of Microsoft applications and operating systems; ability to learn and support additional OS (macOS, Linux) as needed.<br></li>\n<li>Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs, wireless) and ability to troubleshoot connectivity issues.<br></li>\n<li>Experience or aptitude in image deployment, configuration management, and automated deployment tools.<br></li>\n<li>Ability to explain technical issues in plain language to non-technical users.</li>\n<li>Good oral, written, and interpersonal communication skills.<br></li>\n<li>Excellent customer service orientation and ability to work under pressure<br></li>\n<li>Demonstrated ability to interact effectively in a multicultural environment.<br></li>\n<li>Ability to pass a pre-employment background check.<br></li>\n<li>Demonstrated knowledge in one or more of the following areas: post-secondary educational systems, North Slope Borough [NSB] institutions and organizations; Iñupiat culture, language, values, and traditions.<br></li>\n<li>Ability to interpret and represent North Slope community values, customs, and beliefs for the College.<br></li>\n<li>Ability to interpret and represent College actions and western institutions to the North Slope community.<br></li>\n<li>Ability to support Iḷisaġvik College’s mission.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: 'Inter', sans-serif; font-weight: bold\"><span style=\"text-decoration: underline\">EDUCATION/CERTIFICATES/EXPERIENCE [Required/Preferred]:</span></span></p>\n<p><span style=\"font-weight: bold\">R</span><span style=\"font-weight: bold\">equired (Level I):</span></p>\n<ul>\n<li>High school diploma or equivalent.</li>\n<li>Relevant IT certification (e.g. Microsoft, Cisco, CompTIA A+ / Network+).</li>\n<li>1–2 years of customer service or technical support experience.</li>\n</ul>\n<p><span style=\"font-family: 'Inter', sans-serif\"> </span></p>\n<p><span style=\"font-weight: bold\">Preferred (Level II / III):</span></p>\n<ul>\n<li>Associate degree (or higher) in Information Technology, Computer Science, or related field.</li>\n<li>Advanced certifications (e.g. Microsoft Certified, Cisco CCNA, CompTIA Server+, etc.).</li>\n<li>Experience in an educational or nonprofit environment.</li>\n<li>Valid driver’s license.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Promotion / Advancement Conditions:</span></p>\n<ul>\n<li>Meeting performance benchmarks (ticket resolution, customer satisfaction, project assignments).</li>\n<li>Acquisition of additional certifications or training.</li>\n<li>Demonstrated ability to lead projects, mentor staff, take initiative, and expand technical scope.</li>\n</ul>\n<p><span style=\"font-family: 'Inter', sans-serif\"><span style=\"text-decoration: underline\"><br></span></span><br></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">PHYSICAL REQUIREMENTS:</span> </span>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand, walk, use hands to finger, handle or feel objects, tools, controls, and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl and talk and hear; The employee is occasionally required to climb or balance, and may occasionally drive a vehicle. The employee must be able to lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</span></p>\n<p><br></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">ENVIRONMENTAL CONDITIONS:</span> </span>The environmental conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and the employee is regularly required to work indoors with a usually moderate noise level in the work environment.</span></p>\n<p><br></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"> </span></p>\n<p><span style=\"font-family: 'Inter', sans-serif; text-decoration: underline\"><span style=\"font-weight: bold\">BENEFITS:</span></span></p>\n<p><span style=\"font-family: 'Inter', sans-serif; font-size: 12pt\"><span style=\"text-decoration: underline\">Leave</span> - 16 paid holidays and up to 36 days of paid leave</span></p>\n<p><span style=\"font-family: 'Inter', sans-serif; font-size: 12pt\"><span style=\"text-decoration: underline\">Retirement</span> - <span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Ilisagvik</span> College is a public employer whose employees contribute to the State of Alaska, Public Employees Retirement System.</span></p>\n<p><span style=\"font-family: 'Inter', sans-serif; font-size: 12pt\"><span style=\"text-decoration: underline\">Health Insurance</span> -<span style=\"color: rgb(0, 0, 0)\"> <span style=\"font-size: 12pt\">Ilisagvik</span></span> College is self-insured and Meritain Health is the health insurance third party administrator. Ilisagvik College offers health insurance to our employees with a no cost premium, and $50/pay period for each additional dependent and a low cost annual deductible of $200 for employee only and $600 for family.</span></p>\n<p><span style=\"font-family: 'Inter', sans-serif; font-size: 12pt\"><span style=\"text-decoration: underline\">Life Insurance</span> - <span style=\"color: rgb(0, 0, 0)\"><span style=\"font-size: 12pt\">Ilisagvik </span></span>College offers Life Insurance and Accidental Death &amp; Dismemberment coverage through Guardian Life to employees at no cost to the employee in the amount of $100,000/per benefit.</span></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"><span style=\"font-size: 12pt\">Additional supplemental or voluntary retirement, life insurance, disability benefits offered.</span> </span></p>\n<p><br></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"> </span></p>\n<p><span style=\"font-family: 'Inter', sans-serif\"><span style=\"font-weight: bold\">If any questions, please contact</span><span style=\"font-weight: bold\"> </span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a></span></p>\n<p><span style=\"font-family: Lato, sans-serif\"><span style=\"font-family: 'Inter', sans-serif; font-weight: bold\">Ilisagvik College is a Drug Free Workplace and Equal Opportunity Employer</span><br></span></p>",
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