Product Quality & Installation Manager (Wallcovering)

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    "description": "<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Phillip Jeffries is looking for a Product Quality &amp; Installation Manager (Wallcovering)</span><span style=\"font-weight: bold\"> to join our Customer Experience team!</span> </span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Phillip Jeffries is the world’s leader in natural, textured, and specialty wallcoverings. What began as a small family business has grown into a globally recognized design brand, driven by craftsmanship, innovation, and a relentless commitment to quality. Our success is rooted in our people and our shared values, which guide how we work and grow together.</span></p>\n<p> <br><span style=\"font-family: georgia, palatino; font-size: 12pt\">The Product Quality and Installation Manager plays a critical role in ensuring our products perform beautifully in the real world. This role partners cross‑functionally to evaluate, test, document, and continuously improve product quality, performance, and installation standards. By aligning product instructions, functionality, usability, and design performance, this role helps drive customer satisfaction, loyalty, and long‑term product success</span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">This role reports to the Senior Director of Customer Experience and is based out of our Fairfield, NJ headquarters, following a hybrid schedule with three to four days on‑site each week.</span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">What You’ll Be Doing:</span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Product Quality, Insights, and Analysis</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Gather and analyze product feedback from frontline teams, CRM cases, customer inputs, and installer communities</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Identify where products, specifications, sales tools, or installation instructions fall short of expectations</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Audit customer‑facing product touchpoints including showrooms, digital tools, and installation materials</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Create and deliver clear product quality insights and reports to key stakeholders and leadership</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Research industry standards and best practices related to product performance, specifications, and education</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Product Documentation and Installation Guidance</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Write and maintain clear, accurate installation and care instructions for all new product launches</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Update documentation post‑launch based on real‑world customer and installer feedback</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Manage documentation workflows tied to product launches to ensure deadlines are met</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Maintain all product documentation across PJ systems including PLM, ERP, and Teams</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Ensure smooth handoff of updated documentation to internal teams </span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Product Testing and Performance</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Conduct and document product test installations, including wall preparation, tools, primers, adhesives, and techniques</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Capture detailed documentation through photos and video related to installation testing and packaging performance</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Establish and maintain product quality, performance, and tolerance benchmarks</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Evaluate early‑stage designs against experience‑focused criteria such as ease of installation, durability, and performance</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Serve as the primary point of contact for installer consultants and field expertise </span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Process and Continuous Improvement</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Continuously improve product quality and installation processes to reduce claims, complaints, and customer accommodations</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Partner with product development, design, supply chain, CX, and claims teams to resolve issues and improve outcomes</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Identify inconsistencies in specifications or sales tools and drive cross‑functional correction</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Support claims and CX teams with data, documentation, and tools to improve resolution and customer experience</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Manage related projects using the PJ project management methodology to ensure on‑time, on‑budget delivery</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">What We’re Looking For</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Background in textile science, textile engineering, textile design, or textile development preferred</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Experience with wallcoverings and/or wallcovering installation strongly preferred</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Strong understanding of textile properties, tolerance measures, supply chains, and end‑user applications</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Experience translating customer and installer feedback into actionable product and process improvements</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Ability to collaborate effectively across product, design, sales, CX, marketing, and supply chain teams</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Excellent written and verbal communication skills with strong attention to detail </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Physical Requirements</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Ability to lift, carry, and handle materials up to 50 lbs including rolls of wallpaper, ladders, and installation supplies</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Ability to stand, kneel, bend, and reach overhead during installation testing</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Strong hand‑eye coordination and ability to work with fine details, patterns, and color alignment</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Comfortable working with tools, adhesives, and materials using appropriate safety equipment</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Why Phillip Jeffries?</span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.</span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Compensation &amp; Benefits</span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Our total rewards philosophy is designed to recognize contribution, support long‑term growth, and reward the impact our people make on the Phillip Jeffries experience.</span></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Base salary range: $95,000 - $115,000 annually, determined by experience, skills, and market alignment</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Annual bonus program, recognizing individual and company performance</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Annual cost‑of‑living increase, supporting long‑term growth and stability</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Retirement savings plan, with the company automatically contributing approximately 10% of total annual compensation</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Health &amp; Well-Being</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Medical Coverage – low cost to the employee ($40 per month)</span>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Spouse/ Domestic Partner/ Civil Union Partner Coverage</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Family Coverage</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Health Reimbursement Account (HRA)</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Prescription Plan</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Dental and vision coverage</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Access to ComPsych for confidential mental health support, counseling, and life resources</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Flexible Spending Accounts for healthcare and dependent care (pre‑tax savings)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Workplace Perks &amp; Culture:</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">18 Paid days off per calendar year</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">10 Paid holidays</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Thoughtful onboarding plans that outline 30/60/90 goals and trainings.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Earn Paid time off for community service - Up to 3 days per year</span><br></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Access to Working Advantage, providing exclusive discounts on travel, entertainment, shopping, and everyday purchases</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Budget towards learning and development support (courses, certifications, conferences)</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Employee Discount on PJ Wallcoverings</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.</span></p>",
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