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Member Care Center Service Specialist I

7d28c1ea 894a 41f9 Be89 12c178c98216 19000101 000001 · New Hartford, NY, US, New Hartford, NY · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7d28c1ea 894a 41f9 Be89 12c178c98216 19000101 000001
TitleMember Care Center Service Specialist I
Normalized title-
Department / team-
LocationNew Hartford, NY, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-26 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 7d28c1ea 894a 41f9 Be89 12c178c98216 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New Hartford.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7d28c1ea 894a 41f9 Be89 12c178c98216 19000101 000001
Source18c24cd5-090b-4690-aedb-efec0fc58ccc
ATS providerADP Workforce Now Recruiting

Description

POSITION SUMMARY The primary responsibility of this position is to provide an exceptional experience to our membership by promoting the mission, lending philosophy and values of the organization. Seek to identify opportunities to improve our members’ financial lives through counseling and education. Refer Credit Union products and services using the needs-based sales approach. Maintain a high level of quality standards. ESSENTIAL JOB FUNCTIONS Serve as the first point of contact for Members calling the Member Care Center. Actively listen, research, and resolve requests and discrepancies related to member’s accounts/loans. Navigate multiple systems to professionally perform complex service task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment. Service tasks include, but are not limited to, assisting with account inquiries, request, research, maintenance, disputes, and non-monetary transactions, as well as conducting other service related task. Appropriately handle member complaints and resolve problems. Professionally correspond with members and provide superior member service. Meet or exceed established performance goals and operational standards. Maintain in-depth product and service knowledge in order to refer products and services that best fit the members' needs. Assist members with various online products and services offered. Execute first call resolution; may require research, follow-up, return calls. Educate current and prospective members about products and services. Initiate fee adjustments and/or other monetary incentives for members within scope of authority. Perform account transactions within the procedures for the Member Care Center. Protect and verify identity of caller and review account information for alerts and account irregularities. Take action and respond to situations/patterns of activity indicating potential fraud or abuse. Understand and comply with federal and other applicable regulations relating to financial products and services. Required to participate in First Source Federal Credit Union events as well as designated Community events. Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC, and Privacy. Must be registered under the SAFE Act Guidelines as established in 2011. Required to attend training sessions as appropriate. Required to travel as needed. Performs other duties as assigned. UNIVERSAL BEHAVIORS Knowledgeable and Experienced I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by: Looking for answers until I find them. Seeking opportunities to learn from others. Appreciating and respecting others views. Acknowledging mistakes and learning from them. Going out of my way to share my knowledge and experience. Striving for Operational Consistencies I promise to make it easy for you through consistency, efficiency, and accuracy by: Doing it right the first time, being thorough and accurate. Taking pride and ownership in my work Making and keeping commitments. Continuing to look for better ways to do things and challenging the status quo. Rewarding Work Environment I promise to show care, compassion, and respect toward everyone I interact with by: Being approachable and accessible to others. Creating a pleasant work environment for each other. Always asking what more I can do. Resolving differences promptly Recognizing the contributions of others. Embracing diversity in the workplace. Committed to Member Service I promise to deliver exceptional member service by: Interacting with a natural and genuine friendliness. Being courteous and respectful. Creating a welcoming environment. Exceeding your expectations. Sharing the moment and finding common ground. QUALIFICATIONS, SKILLS AND EXPERIENCE High School or equivalent plus 1-3 years work experience OR related business degree Strong communication and interpersonal skills Attention to detail. Strong computer aptitude A professional appearance Ability to work flexible hours including Saturday’s as needed.

Full job record

Job ID8512f77c75d01327f4d5ddb7d644d0d1af8988d9
Org IDcfba4cb4-4904-4156-b8d4-8f2a1132efdb
Source ID18c24cd5-090b-4690-aedb-efec0fc58ccc
Board ID18c24cd5-090b-4690-aedb-efec0fc58ccc
Provideradp_workforcenow
Provider Job Key379890
TitleMember Care Center Service Specialist I
Normalized Title—
Statusactive
Activeyes
Location TextNew Hartford, NY, US, New Hartford, NY
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CityNew Hartford
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7d28c1ea-894a-41f9-be89-12c178c98216&ccId=19000101_000001&lang=en_US&type=JS&jobId=379890&jwId=9200085064215_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7d28c1ea-894a-41f9-be89-12c178c98216&ccId=19000101_000001&lang=en_US&type=JS&jobId=379890&jwId=9200085064215_1
First Seen At2026-05-31 18:20:44Z
Last Seen At2026-06-06 12:06:14Z
Last Checked At2026-06-06 12:06:14Z
Last Changed At2026-06-06 12:06:14Z
Inactive At—
Source Posted At2026-05-26 20:46:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=7d28c1ea-894a-41f9-be89-12c178c98216|19000101_000001/date=2026-06-06/2026-06-06T12-06-14-244Z-60d08744f32f8947a46f05c37d1b393866203102117aa5259c2b51c8e6c9c702.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;background:silver;'><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;background:silver;border:none;padding:0in;'><strong><span style=\"font-size:13px;color:black;\">POSITION SUMMARY</span></strong></p></div><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">The primary responsibility of this position is to provide an exceptional experience to our membership by promoting the mission, lending philosophy and values of the organization. Seek to identify opportunities to improve our members&rsquo; financial lives through counseling and education. Refer Credit Union products and services using the needs-based sales approach. Maintain a high level of quality standards.</span></p><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Arial\",sans-serif;'><u><span style=\"font-size:13px;\"><span style=\"text-decoration:none;\">&nbsp;</span></span></u></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;background:silver;'><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;background:silver;border:none;padding:0in;'><strong><span style=\"font-size:13px;color:black;\">ESSENTIAL JOB FUNCTIONS</span></strong></p></div><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Serve as the first point of contact for Members calling the Member Care Center.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Actively listen, research, and resolve requests and discrepancies related to member&rsquo;s accounts/loans.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Navigate multiple systems to professionally perform complex service task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Service tasks include, but are not limited to, assisting with account inquiries, request, research, maintenance, disputes, and non-monetary transactions, as well as conducting other service related task.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Appropriately handle member complaints and resolve problems.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Professionally correspond with members and provide superior member service.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Meet or exceed established performance goals and operational standards.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Maintain in-depth product and service knowledge in order to refer products and services that best fit the members&#39; needs.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Assist members with various online products and services offered.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Execute first call resolution; may require research, follow-up, return calls.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Educate current and prospective members about products and services.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Initiate fee adjustments and/or other monetary incentives for members within scope of authority.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Perform account transactions within the procedures for the Member Care Center.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Protect and verify identity of caller and review account information for alerts and account irregularities.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Take action and respond to situations/patterns of activity indicating potential fraud or abuse.</span></li><li><span style='font-family:\"Helvetica\",sans-serif;font-size:10.0pt;color:black;'>Understand and comply with federal and other applicable regulations relating to financial products and services.</span></li><li><span style=\"font-size:13px;color:black;color:black;\">Required to participate in First Source Federal Credit Union events as well as designated &nbsp; &nbsp; &nbsp;Community events.&nbsp;</span></li><li><span style=\"font-size:13px;color:black;color:black;\">Required to attend or participate in necessary compliance training, including but not limited &nbsp; &nbsp;to Bank Secrecy, OFAC, and Privacy.</span></li></ul><ul style=\"list-style-type: disc;margin-left:5px;\"><li><span style=\"font-size:13px;\">&nbsp;Must be registered under the SAFE Act Guidelines as established in 2011.</span></li><li><span style=\"font-size:13px;\">Required to attend training sessions as appropriate.&nbsp;</span></li><li><span style=\"font-size:13px;\">Required to travel as needed.&nbsp;</span></li><li><span style=\"font-size:13px;\">Performs other duties as assigned.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;background:silver;'><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;background:silver;border:none;padding:0in;'><strong><span style=\"font-size:13px;color:black;\">UNIVERSAL BEHAVIORS</span></strong></p></div><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><u><span style=\"font-size:13px;\">Knowledgeable and Experienced</span></u></p><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:10.149999999999999px;\"><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-family:;font-size:10.0pt;\">I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by:</span></li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Looking for answers until I find them.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Seeking opportunities to learn from others.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Appreciating and respecting others views.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Acknowledging mistakes and learning from them.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Going out of my way to share my knowledge and experience.</span></li></ul></ul><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><u><span style=\"font-size:13px;\">Striving for Operational Consistencies</span></u></p><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:10.149999999999999px;\"><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-family:;font-size:10.0pt;\">I promise to make it easy for you through consistency, efficiency, and accuracy by:</span></li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Doing it right the first time, being thorough and accurate.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Taking pride and ownership in my work</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Making and keeping commitments.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Continuing to look for better ways to do things and challenging the status quo.</span></li></ul></ul><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><u><span style=\"font-size:13px;\">Rewarding Work Environment</span></u></p><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:10.149999999999999px;\"><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-family:;font-size:10.0pt;\">I promise to show care, compassion, and respect toward everyone I interact with by:</span></li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Being approachable and accessible to others.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Creating a pleasant work environment for each other.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Always asking what more I can do.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Resolving differences promptly</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Recognizing the contributions of others.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Embracing diversity in the workplace.</span></li></ul></ul><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><u><span style=\"font-size:13px;\">Committed to Member Service</span></u></p><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:10.149999999999999px;\"><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-family:;font-size:10.0pt;\">I promise to deliver exceptional member service by:</span></li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Interacting with a natural and genuine friendliness.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Being courteous and respectful.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Creating a welcoming environment.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Exceeding your expectations.</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Sharing the moment and finding common ground.</span></li></ul></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:.25in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;background:silver;'><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;background:silver;border:none;padding:0in;'><strong><span style=\"font-size:13px;color:black;\">QUALIFICATIONS, SKILLS AND EXPERIENCE</span></strong></p></div><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style=\"font-size:13px;\">High School or equivalent plus 1-3 years work experience OR related business degree&nbsp;</span></li><li><span style=\"font-size:13px;\">Strong communication and interpersonal skills</span></li><li><span style=\"font-size:13px;\">Attention to detail.</span></li><li><span style=\"font-size:13px;\">Strong computer aptitude</span></li><li><span style=\"font-size:13px;\">A professional appearance&nbsp;</span></li><li><span style=\"font-size:13px;\">Ability to work flexible hours including Saturday&rsquo;s as needed.</span></li></ul></div></div></div></div></div></div>\n",
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    "requisitionTitle": "Member Care Center Service Specialist I",
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}
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