Customer Experience Specialist

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    "jobTitle": "Customer Experience Specialist",
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    "description": "<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{47}\" paraid=\"1565940378\"><u><strong>Summary/Purpose of the Position:&nbsp;</strong></u><br />\r\nThe Customer Experience Specialist&nbsp;is responsible for&nbsp;interacting with the company&rsquo;s customers by addressing inquiries, requests for information, and reconciling and updating information as&nbsp;required.&nbsp;</p>\r\n\r\n<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{55}\" paraid=\"329764834\"><u><strong>Essential Duties,&nbsp;Functions&nbsp;and/or Responsibilities:&nbsp;&nbsp;</strong></u></p>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"188\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{65}\" paraid=\"1792355123\">Handle incoming phone calls from our 800 numbers&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"188\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{71}\" paraid=\"2077865527\">Assist&nbsp;customers with placing orders and providing quotes over the phone&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"188\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{77}\" paraid=\"1273204165\">Assist&nbsp;in managing our shared customer support inbox by responding to customer inquiries&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"188\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{83}\" paraid=\"271744989\">Perform general account management to our smaller, unassigned accounts&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"188\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{89}\" paraid=\"1651079892\">Provide order status to customers via phone or email&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"188\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{95}\" paraid=\"1412853043\">Provide assistance to&nbsp;our customers via web chat&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"188\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{103}\" paraid=\"1188545348\">Respond appropriately to customer requests for information&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"8\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"188\" 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    "qualifications": "<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{129}\" paraid=\"1249487852\"><u><strong>Education and/or Work Experience Requirements:&nbsp;</strong></u></p>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{135}\" paraid=\"710625592\">High School Diploma or&nbsp;GED&nbsp;required&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{143}\" paraid=\"368507375\">AA in business&nbsp;is preferred&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{151}\" paraid=\"1411729326\">3+&nbsp;years of sales related customer service tasks and responsibilities&nbsp;is&nbsp;required&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{165}\" paraid=\"230208483\">Excellent communication both verbally and in writing&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{171}\" paraid=\"1308806557\">Attention to detail&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{177}\" paraid=\"280522807\">Microsoft Office skills and knowledge (data entry)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{183}\" paraid=\"1164050107\">Prior experience&nbsp;utilizing&nbsp;an ERP system&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{189}\" paraid=\"1801534402\">&nbsp;</p>\r\n\r\n<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{193}\" paraid=\"916838221\"><u><strong>Physical Requirements:&nbsp;&nbsp;</strong></u></p>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"1\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{199}\" paraid=\"243684799\">Ability to&nbsp;safely and successfully perform essential job functions&nbsp;in accordance with&nbsp;the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"1\" role=\"listitem\">\r\n\t<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{205}\" paraid=\"73167708\">Ability to&nbsp;maintain&nbsp;regular and&nbsp;timely&nbsp;attendance&nbsp;in accordance with&nbsp;the ADA, FMLA, and other federal, state, and local regulations&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{205}\" paraid=\"73167708\">&nbsp;</p>\r\n\r\n<p paraeid=\"{3e9ce965-fe05-4e49-97d6-15539a6a683f}{205}\" paraid=\"73167708\">&nbsp;</p>\r\n\r\n<p><strong>This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.&nbsp;</strong></p>\r\n\r\n<p><em>TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</em></p>\r\n\r\n<p><em>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</em></p>\r\n",
    "descriptionTitle": "Description",
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    "legalRevisionDate": {
      "date": "2024-07-02T15:31:05.000Z",
      "timezone": "America/Chicago",
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      "AZ Phoenix - Phoenix, AZ 85040",
      "CA Corona Palisades - Corona, CA 92880",
      "IL Schaumburg - Schaumburg, IL 60173",
      "TX Plano - Plano, TX 75056"
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    "qualificationsTitle": "Qualifications",
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    "jobTitle": "Customer Experience Specialist",
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    "locations": "NC Wilmington - Wilmington, NC 28412; AZ Phoenix - Phoenix, AZ 85040; TX Plano - Plano, TX 75056; IL Schaumburg - Schaumburg, IL 60173; CA Corona Palisades - Corona, CA 92880",
    "remoteType": "",
    "description": "Summary/Purpose of the Position: \r\nThe Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquir...",
    "positionType": "Full Time"
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