Commercial Process Excellence Engineer

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    "ExternalDescriptionStr": "<p><strong>Job Title: &nbsp;Commercial Process Excellence Engineer</strong></p><p><strong>Location:</strong> Cranberry, PA, Austin, TX or St Petersburg preferred. Open to remote for the right candidate across the USA.&nbsp;<br><strong>Department:</strong> Customer Experience Transformation<br><strong>Reports to:</strong> Sr Director, Strategic Initiatives</p><hr><p><strong>Why Join Omnicell?</strong></p><p>At Omnicell, we’re transforming the way care is delivered by helping healthcare organizations operate more efficiently and effectively across the entire medication and supply chain. As a <strong>Commercial Process Excellence Engineer</strong>, you’ll play a critical role in improving how we deliver value to our customers—from quote to booking, through implementation, service, and renewal.</p><p>This is an opportunity to apply industrial engineering and Lean Six Sigma principles to real-world commercial challenges, partnering across Sales, Operations, Finance, Customer Success, and Systems teams to design scalable, customer‑centered processes that improve speed, predictability, and experience. If you enjoy turning complexity into clarity and driving measurable impact, this role offers meaningful influence and growth.</p><hr><p><strong>What You’ll Do</strong></p><p><strong>Purpose:</strong> Improve commercial velocity and customer experience by designing, optimizing, and sustaining end‑to‑end commercial processes.</p><p>As a <strong>Commercial Process Excellence Engineer</strong>, you will:</p><ul style=\"list-style-type: disc;\"><li><strong>Map and analyze current‑state customer journey processes</strong>, identifying bottlenecks, handoffs, and failure points across the commercial lifecycle (quote to cash and beyond).</li><li><strong>Conduct root‑cause analysis</strong> to uncover systemic drivers of friction and variability, translating insights into practical, scalable improvements.</li><li><strong>Partner with business and system owners</strong> to define, test, and implement future‑state process designs aligned to the Commercial Excellence framework.</li><li><strong>Apply Lean Six Sigma, and industrial engineering techniques</strong> to reduce cycle time, eliminate waste, and improve process predictability and quality.</li><li><strong>Create clear, visual process documentation</strong> (e.g., swimlane diagrams, value stream maps) and present data‑driven recommendations to senior leadership.</li><li><strong>Support performance tracking</strong> by defining KPIs, contributing to dashboards, and ensuring improvements are measurable, sustained, and embedded in daily operations.</li><li><strong>Collaborate cross‑functionally and regionally</strong> to share best practices, drive consistency, and enable scalable process excellence across Omnicell.</li></ul><hr><p><strong>Who You Are</strong></p><p><strong>Basic Qualifications</strong></p><ul style=\"list-style-type: disc;\"><li>Bachelor’s degree in <strong>Industrial Engineering, Business, Operations Management</strong>, or a related discipline.</li><li><strong>3+ years</strong> of experience in process improvement, operational excellence, or business transformation roles.</li></ul><p>&nbsp;</p><p><strong>Preferred Qualifications</strong></p><ul style=\"list-style-type: disc;\"><li>Lean Six Sigma <strong>Black Belt</strong> (or equivalent certification and demonstrated experience).</li><li>Strong analytical, problem‑solving, and process visualization skills.</li><li>Proven ability to influence and communicate with stakeholders at multiple levels of the organization.</li><li>Experience in a <strong>B2B healthcare technology or life sciences</strong> environment.</li><li>Familiarity with commercial systems such as <strong>Salesforce, Conga, Gainsight</strong>, or similar platforms.</li><li>Exposure to <strong>design thinking</strong> or <strong>customer journey mapping</strong> methodologies.</li><li>Advanced proficiency with tools such as <strong>Power BI, Minitab, Visio, Lucidchart, and Excel</strong>.</li></ul><hr><p>&nbsp;</p><p><strong>How You’ll Elevate at Omnicell</strong></p><p>At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. As a <strong>Commercial Process Excellence Engineer</strong>, you will demonstrate our Elevate Behaviors by:</p><ul style=\"list-style-type: disc;\"><li><strong>Collaborate:</strong> Partnering across Sales, Operations, IT, and Customer teams to design end‑to‑end solutions that work in practice, not just on paper.</li><li><strong>Inspire:</strong> Using data, visuals, and storytelling to align stakeholders around change and continuous improvement.</li><li><strong>Develop:</strong> Continuously sharpening your process excellence expertise while sharing best practices with peers.</li><li><strong>Execute:</strong> Turning analysis into action, driving disciplined implementation and measurable results.</li><li><strong>Impact:</strong> Challenging the status quo to improve customer experience, commercial speed, and business outcomes.</li></ul><p>&nbsp;</p>",
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    "CorporateDescriptionStr": "<div>\n Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  &nbsp;\n</div>\n<div>\n Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. \n</div>\n<div>\n Our guiding principles inform everything we do: \n</div>\n<ul>\n <li>As <b>Passionate Transformers</b>, we find a better way to innovate relentlessly. </li>\n <li>Being <b>Mission Driven,</b> we consistently deliver on our promises. </li>\n <li>Our <b>Entrepreneurial</b> spirit makes the most of EVERY opportunity for innovation. </li>\n <li>Understanding that <b>Relationships Matter</b> creates synergies that yield the greatest benefits for all.</li>\n <li><b>Intellectually Curious,</b>&nbsp;eager to think deeper to learn and improve.</li>\n <li>In <b>Doing the Right Thing</b>, we lead by example in ALL we do. </li>\n</ul>\n<div>\n We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. \n <style></style>\n</div>\n<style></style>\n<style></style>\n<style></style>\n<style></style>\n<style></style>\n<style></style>",
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    "OrganizationDescriptionStr": "<p>Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at&nbsp;<a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"nofollow\"><u>[email protected]</u></a>.&nbsp;</p>\n<p>At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However,&nbsp;employees&nbsp;privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. <br/></p>\n<p>Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.</p>\n<p></p>\n<style></style>\n<style></style>",
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