Customer Support Agent (Bilingual – Arabic & English)

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  "source_hash": "7eb7a52f03c9d2d47b960f8b1e478785d966cfbe3ae6d00cd31a57ab3ae278a2",
  "last_changed_at": "2026-05-30T05:48:15.142Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Kuwait City, Kuwait, 15000, Kuwait",
    "city": "Kuwait City",
    "region": "Kuwait",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:28:37.437Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Kuwait City, Kuwait, 15000, Kuwait",
      "city": "Kuwait City",
      "region": "Kuwait",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "56",
    "isRemote": null,
    "location": {
      "city": "Kuwait City",
      "state": "Kuwait"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18571",
    "locationType": "0",
    "jobOpeningName": "Customer Support Agent (Bilingual – Arabic & English)",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Kuwait City",
      "state": "Kuwait",
      "postalCode": "15000",
      "addressCountry": "Kuwait"
    },
    "datePosted": "2025-09-22",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>We are seeking a bilingual <span style=\"font-weight: bold\">Customer Support Agent</span> to join our team. The ideal candidate will handle customer inquiries via <span style=\"font-weight: bold\">email and WhatsApp</span>, using <span style=\"font-weight: bold\">Zendesk</span> as the main support platform. You will be the first point of contact for customers, ensuring smooth communication, quick resolutions, and a high-quality support experience.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Respond to customer inquiries promptly via <span style=\"font-weight: bold\">email and WhatsApp</span>.</li>\n<li>Troubleshoot and resolve product-related issues or escalate them to the technical team.</li>\n<li>Manage and track tickets through <span style=\"font-weight: bold\">Zendesk</span>.</li>\n<li>Create and maintain a knowledge base, canned responses, and FAQs.</li>\n<li>Collect customer feedback and report recurring issues to management.</li>\n<li>Ensure customer satisfaction through empathetic, solution-driven communication.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Fluent in Arabic &amp; English</span> (written and spoken).</li>\n<li><span style=\"font-weight: bold\">1–3 years of experience</span> in customer support (SaaS or tech product experience is a plus).</li>\n<li>Familiarity with <span style=\"font-weight: bold\">Zendesk</span> or similar helpdesk/ticketing systems.</li>\n<li>Excellent communication, problem-solving, and multitasking skills.</li>\n<li>Comfortable working in a fast-paced and technology-driven environment.</li>\n</ul>",
    "compensation": null,
    "departmentId": "18571",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Support Agent (Bilingual – Arabic & English)",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://bleems.bamboohr.com/careers/56",
    "employmentStatusLabel": "Full-Time"
  }
}