Customer Service Agent

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  "last_changed_at": "2026-05-30T05:45:07.295Z",
  "active_status": "active"
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  "location": {
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    "city": "Manchester",
    "region": "Greater Manchester",
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    "confidence": 0.8
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  "list_job": {
    "id": "329",
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    "location": {
      "city": "Manchester",
      "state": "Greater Manchester"
    },
    "atsLocation": {
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    "departmentId": "18465",
    "locationType": "2",
    "jobOpeningName": "Customer Service Agent",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full Time Permanent"
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  "detail_job_opening": {
    "location": {
      "city": "Manchester",
      "state": "Greater Manchester",
      "postalCode": "M3 3AQ",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-05-20",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt\"><span style=\"font-weight: bold\">About Jaja</span> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Our Mission: </span>Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Our Company Values</span>: Care Deeply, Adapt &amp; Thrive, Challenge everything, Go for it! Own it, Make it Simple </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: windowtext\">Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. </span><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: windowtext\">We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple. </span><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: windowtext\">We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.</span><br></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">Why Join Us?</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever. </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We have a collaborative team structure fueled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself! </span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(72, 65, 63); font-weight: bold\">** This role requires being in our Manchester office 2 days a week, so please only apply if you're comfortably able to meet this requirement (XYZ Building 2, Floor 1, Suite 5, Hardman Boulevard, M3 3AQ)</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-size: 18pt\"><span style=\"color: rgb(72, 65, 63); font-weight: bold\">Customer Experience Agent </span></span></span><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-size: 18pt\"><span style=\"color: rgb(72, 65, 63); font-weight: bold\"><br></span></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You will join a dynamic team of Customer Experience Agents, supporting customers over the telephone in our multi-channel contact centre. By fostering a culture of continuous learning and adaptability, we empower our agents to provide exceptional support, no matter the platform. If you’re passionate about delivering outstanding customer experiences and thrive in a dynamic environment, we want you on our team! </span><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">High levels of customer engagement are required so you will need excellent communication skills, making use of various methods of communication available to manage this throughout every interaction. In accordance with process, you will need to work to agreed SLA’s and work with your Team Manager to make recommendations to improve processes.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">What’s the opportunity?</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You will work in a dynamic, fast paced environment, working with a passionate set of colleagues who excel at delivery you will have a varied and interesting role that is not constrained by the status quo. </span></p>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">Key Accountabilities:</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">• <span style=\"font-weight: bold\">Handling Customer Inquiries:</span> Efficiently manage incoming calls resolving customer inquiries and provide accurate information about our products and services.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">•<span style=\"font-weight: bold\"> Supporting Customers:</span> Identify solutions and explain alternative channels to enable customers to self-serve.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">• <span style=\"font-weight: bold\">Resolving Issues:</span> Quickly address customer problems, complaints, and queries at the first point of contact, ensuring a positive customer experience.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">• <span style=\"font-weight: bold\">Providing Technical Support: </span>Offer technical support and troubleshooting assistance regarding our products or services.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">• <span style=\"font-weight: bold\">Customer Relationship Management:</span> Maintain and update customer records in the database, ensuring accurate documentation of interactions.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">• <span style=\"font-weight: bold\">Effective Communication:</span> Communicate clearly and effectively with customers to understand their needs and provide appropriate solutions.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">• <span style=\"font-weight: bold\">Collaboration:</span> Work with team members and other departments to escalate complex issues and improve service delivery.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">• <span style=\"font-weight: bold\">Continuous Improvement:</span> Gather and share customer feedback to help improve products, services, and processes.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">•<span style=\"font-weight: bold\"> Adhering to Policies:</span> Follow company policies and regulatory guidelines to ensure compliance and maintain high quality assurance and service standards.</span></p>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">Essential skills and Experience</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">• Proven Call Centre Experience</span>: Demonstrated success in dynamic call centre environments.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">•<span style=\"font-weight: bold\"> Financial Services Expertise:</span> Solid background in the financial services sector.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">• Exceptional verbal Communication Skills </span>– Empathetic, a good listener, ability to handle calls with vulnerable customers<br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">• Adaptability: </span>Thrives in fast-paced, ever-changing environments.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">• Organizational Mastery: </span>Strong organizational and time-management skills.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">• Customer Journey Insight:</span> Comprehensive experience across the entire customer journey</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt\"><span style=\"font-weight: bold\">What's in it for you? </span> </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever   </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Competitive salary   </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Pension contributions, including Salary Exchange facility</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Annual bonus potential</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Private medical cover </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">25 days annual leave (FTE) plus UK bank holidays (with an additional day added for each full calendar year worked, up to a maximum of 30 days). </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Your birthday off each year as an additional day's leave</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">4x life insurance cover </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Option to join our company health insurance programme, provided by Vitality</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Access to our confidential Employee assistance programme </span></li>\n</ul>",
    "compensation": "£29,000",
    "departmentId": "18465",
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    "jobOpeningName": "Customer Service Agent",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://jajafinance.bamboohr.com/careers/329",
    "employmentStatusLabel": "Full Time Permanent"
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}