Senior Manager of Customer Service (Call Center)

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  "Id": "93721ebe-1e3b-469b-8043-679cc9097283",
  "Title": "Senior Manager of Customer Service (Call Center)",
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          "Code": "USA",
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        "Latitude": 33.15066,
        "Longitude": -96.825082
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  "MatchScore": 1,
  "PostedDate": "2026-05-04T13:30:55.216Z",
  "JobCategoryName": "Operations",
  "JobLocationType": 1,
  "OpportunityType": 0,
  "BriefDescription": "The Senior Manager of Customer Service is a strategic leadership role responsible for overseeing all customer service operations for NCS Car Wash. This position provides executive-level leadership to the customer service organization, driving customer satisfaction, operational excellence, and cross-functional collaboration with RDC operations, logistics, tech support, IT, Finance and dispatch teams.\n\nThe Senior Manager develops and implements customer service strategies, manages a team of 2-3 Customer Service Supervisors overseeing 10-15 Customer Service Representatives, and serves as the primary escalation point for complex customer issues while ensuring alignment with broader distribution goals and company objectives.",
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  "RequisitionNumber": "SRMGR006274"
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