Service Team Technician (Internal hire)

{
  "content_hash": "fa41b82325f29aac73e076fcff59bed5554c93a148fc92046252ff7f4e7206f3",
  "source_hash": "6578ebb78b49bcd4974d6f79f05f6d1a037678514ee9120aea68911aac2d71dd",
  "last_changed_at": "2026-06-03T10:30:01.733Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Goshen, Indiana, 46528, United States",
    "city": "Goshen",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-01T12:05:57.008Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Goshen, Indiana, 46528, United States",
      "city": "Goshen",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "98",
    "isRemote": null,
    "location": {
      "city": "Goshen",
      "state": "Indiana"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18601",
    "locationType": "0",
    "jobOpeningName": "Service Team Technician (Internal hire)",
    "departmentLabel": "MST2",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Goshen",
      "state": "Indiana",
      "postalCode": "46528",
      "addressCountry": "United States"
    },
    "datePosted": "2026-03-13",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span>MapleTronics is looking for our next great Teammate to amaze our clients as a Service Technician in our Goshen, IN office.<br><br><span style=\"font-size: 14pt; font-weight: bold\">Why MapleTronics?</span><br>MapleTronics believes in more than just delivering exceptional managed services.</span></p>\n<ul>\n<li><span><span style=\"font-size: 10pt\">We are a people-first company, championing </span><span style=\"font-size: 10pt; font-weight: bold\">Teammate growth</span><span style=\"font-size: 10pt\"> by nurturing professional development and celebrating achievements.</span></span></li>\n<li><span><span style=\"font-size: 10pt\">We understand the importance of </span><span style=\"font-size: 10pt; font-weight: bold\">work-life balance</span><span style=\"font-size: 10pt\"> and prioritize the well-being of our team members and their loved ones.</span></span></li>\n<li><span><span style=\"font-size: 10pt\">We believe </span><span style=\"font-size: 10pt; font-weight: bold\">collaborative action</span><span style=\"font-size: 10pt\"> drives our innovative solutions and strengthens the bonds within our team.</span></span></li>\n<li><span><span style=\"font-size: 10pt\">We are committed to </span><span style=\"font-size: 10pt; font-weight: bold\">community involvement</span><span style=\"font-size: 10pt\">, actively giving back to the neighborhoods we serve and fostering positive change.</span></span></li>\n</ul>\n<p><span>Our commitment to culture and our teammates has earned us recognition as one of Indiana's 2026 Best Places to Work.  Join MapleTronics and be part of a workplace where your growth is valued, your voice is heard, and your impact resonates far beyond the office walls.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Position Summary:  </span></span></span><span><span>The </span><span>Service Team Technician</span><span> is responsible for </span></span><span><span>​</span><span><span>handling tier 1 and some tier 2 support service requests</span><span> for our clients.</span><span> This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software</span><span>.</span></span><span>​</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Skill Requirements:  </span></span></span><span><span>The </span></span><br><span><span>Service Team Technician </span><span>requires: </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Technical Skills</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Knowledge of computer systems and the ways people use them</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>The ability to install and/or troubleshoot OS's, applications, hardware/software</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>The experience necessary to troubleshoot firewalls, switches, and other network devices in a business environment</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Knowledge of computer security and the ways to keep users safe</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Soft Skills</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Exceptional communication skills across multiple platforms</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>The ability to prioritize</span><span> tasks</span><br><span>and adapt to changes quickly</span><span> to better meet client needs.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>The drive to build client loyalty through transparency and vulnerability</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Problem-solving skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Teamwork and communication skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A passion for creating and updating documentation</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><br><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Essential Duties and Responsibilities:</span><span>  </span></span></span><span><span>The </span><span>Service Team Technician</span><span> will</span><span> be responsible for</span><span>: </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>System Maintenance and Troubleshooting</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Analyz</span><span>e</span><span> system logs and identif</span><span>y</span><span> potential issues with computer systems</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Appl</span><span>y</span><span> operating system updates, patches, and configuration changes</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Install and configur</span><span>e</span><span> new hardware and software</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Troubleshoot any </span><span>client </span><span>reported </span><span>technical </span><span>problems</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>User Support and Training</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Be available to go onsite as needed to attend to client service issues.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Answer</span><span>ing </span><span>technical qu</span><span>estions</span><span> and assist</span><span>ing </span><span>users</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Add, remove, or update user account information, </span><span>reset</span><span> passwords, etc.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Participate in an on-call rotation to provide </span><span>afterhours</span><span> support.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Security</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Ensure </span><span>client’s workstations, servers, and network </span><span>are</span><span> secure</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Be an advocate for best security practices for the client.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Documentation</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Document the configuration of workstations, servers, networks, and user changes</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Adhere to </span><span>best practices for documenting client interactions.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Professional Development </span></span></span><span> </span></p>\n<ul>\n<li><span><span>Be actively engaged in a professional growth plan</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Mentor teammates to grow their knowledge</span><span> and skills</span></span><span> </span></li>\n</ul>\n<p><span><span>This is not a comprehensive list of the responsibilities and duties associated with the position.  </span><span>Additional tasks may be assigned to the Teammate from time to time and the scope of this position may change as necessitated by business demands.</span></span><span> </span></p>\n<p><span> </span></p>",
    "compensation": "$23",
    "departmentId": "18601",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Service Team Technician (Internal hire)",
    "departmentLabel": "MST2",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://mapletronics.bamboohr.com/careers/98",
    "employmentStatusLabel": "Full-Time"
  }
}