Patient Service Representative

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{
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  "location": {
    "raw": "Penn Yan, New York, 14527, United States",
    "city": "Penn Yan",
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    "country": "United States",
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    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:26:37.245Z",
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    "countries": [
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{
  "list_job": {
    "id": "349",
    "isRemote": null,
    "location": {
      "city": "Penn Yan",
      "state": "New York"
    },
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    "departmentId": "18568",
    "locationType": "0",
    "jobOpeningName": "Patient Service Representative",
    "departmentLabel": "Patient Service",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Penn Yan",
      "state": "New York",
      "postalCode": "14527",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-14",
    "atsLocation": {
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    "description": "<p><span><em><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR ([email protected]) and may appear as spam.</span></span></em></span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span><em><span style=\"font-weight: bold\">About Finger Lakes Community Health:</span></em></span></span></p>\n<p><span style=\"font-size: 10pt\">Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities, and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region.</span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><em>Benefits Offered:</em></span></span></p>\n<ul>\n<li><span>Monday through Friday schedule, closed all major holidays</span><br></li>\n<li><span>Medical, Dental, Vision, and Life insurance</span></li>\n<li><span>Safe Harbor 3% 401k contribution</span></li>\n<li><span>Robust PTO offerings </span></li>\n<li><span>Education reimbursement</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><em><span style=\"font-weight: bold\">Job Summary:</span></em></span></p>\n<p>The Patient Service Representative (PSR) plays a vital role in ensuring a positive patient experience by providing exceptional customer service, managing patient inquiries, and supporting the overall operations of the facility. This position ensures the various patient scheduling, check-in, and payment collection duties are completed and documented appropriately.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold; text-decoration: underline\"><span><em>Main Responsibilities:</em></span></span><span><br></span></p>\n<p><span style=\"font-weight: bold\">Patient Check-in and Check-out</span></p>\n<ul>\n<li>Greet patients warmly, verify personal and insurance information, and update records as needed.</li>\n<li>Collect copayments and outstanding balances, provide receipts, and ensure financial policies are followed.</li>\n<li>Schedule follow-up appointments and provide necessary instructions for future visits.</li>\n<li>Assist patients with completing necessary forms and explain office policies.</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Appointment Scheduling and Coordination</span><br></p>\n<ul>\n<li>Schedule, reschedule, and confirm patient appointments via phone, online systems, or in person.</li>\n<li>Coordinate provider availability and optimize scheduling to minimize wait times.</li>\n<li>Document no shows, cancellations, or rescheduled appointments in the electronic health record system</li>\n<li>Attend morning huddle meeting with patient care team to address scheduling concerns.</li>\n<li>Identify additional Finger Lakes Community Health services that the patient may benefit from</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Insurance Verification and Billing Support</span><br></p>\n<ul>\n<li>Verify patient insurance eligibility and benefits.</li>\n<li>Assist patients with understanding billing statements and payment assistance options.</li>\n<li>Work with billing staff to resolve insurance discrepancies and patient inquiries.</li>\n<li>Reconcile daily payments and cashbox.</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Health Center Operations</span><br></p>\n<ul>\n<li>Open and/or close building in accordance with Finger Lakes Community Health hours of operation.</li>\n<li>Clean waiting room prior to opening and throughout the day.</li>\n<li>Provide prompt and courteous service to patients, addressing questions and concerns.</li>\n<li>Handle patient complaints professionally and escalate issues as needed.<br></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Documentation</span><br></p>\n<ul>\n<li>Submit telephone encounters and actions in the electronic health record system.</li>\n<li>Address telephone encounters and actions in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures.</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Other Duties</span><br></p>\n<ul>\n<li>Perform other related duties as assigned by the supervisor.</li>\n</ul>\n<p><span><br></span></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\"><em>Education and Qualifications</em>:</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Education</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">High school diploma or equivalent is required.</span><br></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">1+ years in a healthcare or customer service setting preferred.</span></li>\n<li><span style=\"font-size: 12pt\">A valid government-issued photo identification document is required.</span></li>\n<li><span style=\"font-size: 12pt\">Possesses introductory knowledge of healthcare billing processes and appointment scheduling.</span></li>\n<li><span style=\"font-size: 12pt\">Demonstrates the ability to communicate clearly and professionally in a clinical setting.</span></li>\n<li><span style=\"font-size: 12pt\">Displays ability to perform work accurately and thoroughly.</span></li>\n<li><span style=\"font-size: 12pt\">Applies sound judgement in routine situations to identify issues and seek guidance to resolve them.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><em>Physical Requirements: </em></span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Sitting/Standing:</span> Prolonged sitting with occasional standing or walking.</li>\n<li><span style=\"font-weight: bold\">Computer Use: </span>Frequent typing and prolonged screen time.</li>\n<li><span style=\"font-weight: bold\">Light Lifting:</span> Frequently lifting or carrying objects up to 15 pounds.</li>\n<li><span style=\"font-weight: bold\">Visual:</span> Clear vision for reading and inspections.</li>\n<li><span style=\"font-weight: bold\">Hearing Clarity:</span> Ability to hear conversations in person or in virtual communications.</li>\n<li><span style=\"font-weight: bold\">Noise Sensitivity:</span> Work may require filtering background noise to focus on speech or signals.</li>\n<li>OSHA Level 2</li>\n</ul>\n<p><br></p>\n<p><em><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Work Environment:</span></span></em></p>\n<ul>\n<li><span style=\"font-weight: bold\">Health Center/Clinic:</span> Work within a healthcare facility, interacting with patients and staff.</li>\n<li><span style=\"font-weight: bold\">Fast-Paced:</span> Busy environment with multiple priorities to manage and changing business needs that require problem-solving skills.</li>\n<li><span style=\"font-weight: bold\">Office Hours:</span> Standard business hours, with occasional extended shifts based on clinic needs.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><em>Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR ([email protected]) and may appear as spam.</em></span></p>",
    "compensation": "$17.50 - $24.20",
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    "jobOpeningName": "Patient Service Representative",
    "departmentLabel": "Patient Service",
    "jobOpeningStatus": "Open",
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    "jobOpeningShareUrl": "https://flchealth.bamboohr.com/careers/349",
    "employmentStatusLabel": "Full-Time"
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