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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>About us:</strong></p><p style=\"margin-left:0in;\">Miraclon is the home of FLEXCEL Solutions, which have helped transform flexographic printing for more than a decade. The technology, including the industry-leading FLEXCEL NX and FLEXCEL NX Ultra Systems, and FLEXCEL NX Print Suite that enables PureFlexo&trade; Printing, maximizes on-press efficiency, delivers higher quality and overall best-in-class results. With a focus on pioneering image science, innovation, and collaboration with industry partners and customers, Miraclon is committed to the future of Flexo and continues to be positioned to lead the charge.</p><p style=\"margin-left:0in;\">India is one of Miraclon&rsquo;s fastest growing countries, and a dynamic market for flexible packaging growth. Thanks to significant year over year expansion Miraclon is now looking for an Account Manager to join the regional Go-to-Market (GTM) team.&nbsp;</p><p style=\"margin-left:0in;\">Located preferably in Mumbai, this role is responsible for <strong>maximizing value from the existing customer base</strong>, ensuring customer success, retention, and sustainable volume growth.&nbsp;</p><p style=\"margin-left:0in;\">The Account Manager is the <strong>primary customer interface post-installation</strong>, managing relationships, contracts, and operational alignment.&nbsp;</p><p style=\"margin-left:0in;\">You will report directly to the APR Sales Manager.&nbsp;</p><p style=\"margin-left:0in;\"><strong>In this role you will&nbsp;</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Act as the primary point of contact for assigned customers.&nbsp;</li><li style=\"margin-left:0in;\">Work alongside the Regional Applications team to drive volume growth within the install base.&nbsp;</li><li style=\"margin-left:0in;\">Ensure all contracts, agreements, and renewals are up to date and optimised.&nbsp;</li><li style=\"margin-left:0in;\">Lead customer business reviews, forecasting, and planning.&nbsp;</li><li style=\"margin-left:0in;\">Manage day-to-day customer interactions and issue resolution.&nbsp;</li><li style=\"margin-left:0in;\">Coordinate internal teams (Flexo Engineers, Customer Care, Supply Chain) for execution.&nbsp;</li><li style=\"margin-left:0in;\">Support customer participation in programs, upgrades, and initiatives.&nbsp;</li><li style=\"margin-left:0in;\">Ensure strong customer satisfaction and retention.&nbsp;</li></ul></div><p style=\"margin-left:0in;\"><strong>Responsibilities&nbsp;</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Deliver revenue, volume, and margin targets within assigned accounts.&nbsp;</li><li style=\"margin-left:0in;\">Drive renewals, extensions, and volume commitments.&nbsp;</li><li style=\"margin-left:0in;\">Maintain accurate forecasting and pipeline for existing customers.&nbsp;</li><li style=\"margin-left:0in;\">Manage and implement pricing, rebates, and commercial agreements.&nbsp;</li><li style=\"margin-left:0in;\">Ensure correct execution of order-to-cash processes.&nbsp;</li><li style=\"margin-left:0in;\">Identify and execute upsell and cross-sell opportunities.&nbsp;</li><li style=\"margin-left:0in;\">Support onboarding handover from New Business Sales and ensure continuity.&nbsp;</li><li style=\"margin-left:0in;\">Maintain high CRM data quality&nbsp;</li><li style=\"margin-left:0in;\">Responsible to enter account plans and track milestones in the CRM.&nbsp;</li><li style=\"margin-left:0in;\">Lead coordination of customer reviews (MBR/QBR).&nbsp;</li></ul></div><p style=\"margin-left:0in;\"><strong>Skills&nbsp;</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Proven experience in account management / customer success roles.&nbsp;</li><li style=\"margin-left:0in;\">Strong relationship management and stakeholder engagement.&nbsp;</li><li style=\"margin-left:0in;\">Ability to drive growth within existing accounts.&nbsp;</li><li style=\"margin-left:0in;\">Ability to drive price and payment negotiation within existing accounts.&nbsp;</li><li style=\"margin-left:0in;\">Strong analytical and forecasting capability.&nbsp;</li><li style=\"margin-left:0in;\">Experience managing contracts and commercial agreements.&nbsp;</li><li style=\"margin-left:0in;\">CRM and reporting experience (Salesforce, BI tools).&nbsp;</li><li style=\"margin-left:0in;\">Strong organisational and problem-solving skills.&nbsp;</li><li style=\"margin-left:0in;\">Collaborative mindset across cross-functional teams.&nbsp;</li><li style=\"margin-left:0in;\">Availability to travel.&nbsp;</li><li style=\"margin-left:0in;\">Local language skills as applicable (English is the corporate language).&nbsp;</li></ul></div><p style=\"margin-left:0in;\"><strong>Success Measures (KPIs)&nbsp;</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Customer retention rate.&nbsp;</li><li style=\"margin-left:0in;\">Volume growth (installed base).&nbsp;</li><li style=\"margin-left:0in;\">Revenue and margin performance.&nbsp;</li><li style=\"margin-left:0in;\">Contract renewal rate.&nbsp;</li><li style=\"margin-left:0in;\">Forecast accuracy.&nbsp;</li><li style=\"margin-left:0in;\">Customer satisfaction / engagement.&nbsp;</li></ul></div><p style=\"margin-left:0in;\"><strong>Location &amp; Travel Expectations&nbsp;</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Preferably Mumbai&nbsp;</li><li style=\"margin-left:0in;\">Travel 50% (within country).&nbsp;</li></ul></div><p style=\"margin-left:0in;\"><br></p></div>\n",
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