IT User Support Specialist

Kforce is a solutions firm specializing in technology, finance & accounting , and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs. At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools , and a team of great people. Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve. SUMMARY: Under direct supervision, the IT User Support Specialist supports the KTS department by being the initial point of contact providing technical assistance for all Kforce employees. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answer and respond to all incoming phone calls, voice mail, emails and assigned tasks in a timely and efficient manner. Document incoming service requests into the support tracking software system and assigns tickets to the appropriate support group. Ensure that all phases of support are properly logged, tracked and resolved appropriately. Escalate higher-level issues beyond the scope of knowledge of a Tech Support Rep appropriately. Required to share in the rotation of after-hours on-call support duties. SUPERVISORY RESPONSIBILITIES: N/A Kforce is a solutions firm specializing in technology, finance & accounting , and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs. At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools , and a team of great people. Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve. SUMMARY: Under direct supervision, the IT User Support Specialist supports the KTS department by being the initial point of contact providing technical assistance for all Kforce employees. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answer and respond to all incoming phone calls, voice mail, emails and assigned tasks in a timely and efficient manner. Document incoming service requests into the support tracking software system and assigns tickets to the appropriate support group. Ensure that all phases of support are properly logged, tracked and resolved appropriately. Escalate higher-level issues beyond the scope of knowledge of a Tech Support Rep appropriately. Required to share in the rotation of after-hours on-call support duties. SUPERVISORY RESPONSIBILITIES: N/A KEY SUCCESS INDICATORS/ATTRIBUTES: Demonstrate excellent communication, interpersonal and organizational skills. Ability to maintain professionalism when interacting with internal customers. Ability to prioritize and multi-task in a fast paced, changing environment and be detail oriented. Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook). Proficient skills with MS Teams. Proficient with AI Tools and Prompts. Proficient skills with Active Directory and Entra ID. Ability to take initiative and seek resolutions in a timely manner. · Exceptional listening, questioning and analytical skills. · Ability to work as part of a team. · Commitment and adherence to the Firm’s Core Values. EDUCATION AND/OR EXPERIENCE: · High School diploma or general education degree (GED) and one year working experience in a technical helpdesk environment or the equivalent education and experience required. · Knowledge of Windows 11 operations is required. Experience with PowerShell is desired. CERTIFICATES AND/OR LICENSES: Cisco A+, Cisco N+, MS Azure Fundamentals, Google IT Support Certification preferred. ITIL Foundations is a plus. TRAVEL REQUIREMENTS: NA Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs. KEY SUCCESS INDICATORS/ATTRIBUTES: Demonstrate excellent communication, interpersonal and organizational skills. Ability to maintain professionalism when interacting with internal customers. Ability to prioritize and multi-task in a fast paced, changing environment and be detail oriented. Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook). Proficient skills with MS Teams. Proficient with AI Tools and Prompts. Proficient skills with Active Directory and Entra ID. Ability to take initiative and seek resolutions in a timely manner. · Exceptional listening, questioning and analytical skills. · Ability to work as part of a team. · Commitment and adherence to the Firm’s Core Values. EDUCATION AND/OR EXPERIENCE: · High School diploma or general education degree (GED) and one year working experience in a technical helpdesk environment or the equivalent education and experience required. · Knowledge of Windows 11 operations is required. Experience with PowerShell is desired. CERTIFICATES AND/OR LICENSES: Cisco A+, Cisco N+, MS Azure Fundamentals, Google IT Support Certification preferred. ITIL Foundations is a plus. TRAVEL REQUIREMENTS: NA Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs.

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