Support Specialist

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  "active_status": "active"
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    "included": true,
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    "jobOpeningName": "Support Specialist",
    "departmentLabel": "Support",
    "employmentStatusLabel": "Deel B2B"
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    "location": {
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    "datePosted": "2026-01-23",
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    "description": "<p><span><span style=\"color: rgb(72, 65, 63); font-size: 12pt; font-weight: bold\">X-FLOW </span><span style=\"color: rgb(72, 65, 63); font-size: 12pt\">is a mobile game development company established in 2018. We gained recognition after the release of </span><span style=\"color: rgb(72, 65, 63); font-size: 12pt; font-weight: bold\">Happy Color</span><span style=\"color: rgb(72, 65, 63); font-size: 12pt\">, the most popular digital coloring book and one of the most successful ad-driven mobile apps in the world. We take pride in our diverse and talented team and partners, spread across the UK, Cyprus, the Netherlands, and other regions worldwide.<br></span><br>We are currently looking for a proactive Support Specialist to join our in-house support team for our flagship product, Happy Color, which is used by millions of players worldwide</span><span><span style=\"color: rgb(72, 65, 63); font-size: 12pt\">.</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>Key Responsibilities:</span></span></p>\n<ul>\n<li><span>Answer user requests in Zendesk (email) quickly and clearly, following our guidelines.</span></li>\n<li><span>Reply to reviews in the App Store and Google Play through Zendesk.</span></li>\n<li><span>Work closely with developers and QA to speed up problem resolution and track bug fixes.</span></li>\n<li><span>Create, edit, and update internal guides, response templates, and FAQs; keep the knowledge base up to date.</span></li>\n<li><span>Check tickets handled by the outsourcing team to make sure they’re solved correctly and match our processes; fix tags if needed and give feedback to the outsourcing team.</span></li>\n<li><span>Coordinate communication between the outsourcing team and internal teams (Development, QA, Marketing, Legal, SMM).</span></li>\n<li><span>Share knowledge with the outsourcing team and new colleagues.</span></li>\n<li><span>Occasionally cover user communication on Facebook and Instagram (via Facebook Business Suite and Instagram Direct), when the other in-house specialist is on vacation.</span></li>\n<li><span>Occasionally play our product to stay in touch with user experience and gameplay mechanics.<br></span><br></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>Requirements:</span></span><span style=\"font-weight: bold\"><br></span></p>\n<ul>\n<li><span>English - C1 level.</span></li>\n<li><span>Russian - C1 level.</span></li>\n<li><span>2+ years of experience in customer support in the gaming industry.</span></li>\n<li><span>Experience with Zendesk and Jira.</span></li>\n<li><span>Collaboration experience with Dev and QA teams, including escalation and follow-up communication skills.</span></li>\n<li><span>Strong sense of responsibility, attention to detail, and ability to multitask effectively.<br><br></span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>It'll be a plus:</span></span></p>\n<ul>\n<li><span>Proficiency in additional languages (C1 or higher).</span></li>\n<li><span>Skills in writing technical documentation or training materials.</span></li>\n<li><span>Experience with Facebook Business Suite / Instagram Direct.<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li>Work with a top global mobile app with more than 10 millions of active users.</li>\n<li>Competitive salary and benefits package.</li>\n<li>Flexible remote/office working options.</li>\n<li>Opportunity to impact a global product with millions of active users.</li>\n<li>A creative, dynamic environment with a talented and friendly team.</li>\n<li>Professional growth and leadership opportunities.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Join us and let’s create great product together!<br><span style=\"font-style: italic\">When you apply for this role, we process your personal data in accordance with our Candidate Privacy Notice</span><span style=\"font-style: italic\"><span> </span>(</span><a href=\"https://xflowgames.com/candidate-privacy-notice\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-style: italic\">https://xflowgames.com/candidate-privacy-notice</span></a><span style=\"font-style: italic\">).</span></span><br></p>",
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    "jobOpeningName": "Support Specialist",
    "departmentLabel": "Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://xflow.bamboohr.com/careers/105",
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}