Pharmacy Customer Care Representative Onsite

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  "location": {
    "raw": "Colleyville, TX, 76034",
    "city": "Colleyville",
    "region": "TX",
    "country": "United States",
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  "detail": {
    "url": "https://synergenx.applytojob.com/apply/jobs/details/Hu4djnL1Di?&",
    "heading": "Pharmacy Customer Care Representative Onsite",
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    "description_html": "<p><br><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>VLA Pharmacy Customer Care Representative Onsite</b><br><b>Village Lane –Colleyville </b><br><span style=\"font-family:'Segoe UI Emoji', sans-serif;\">💲</span> $20.50/hour | Full-Time | Onsite</span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Are you passionate about helping others and ready to make a real impact in patients’ lives every day?</b></span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Our mail-order pharmacy based in Colleyville, Texas (Dallas–Fort Worth region) is seeking a Full-Time Pharmacy Customer Care Representative to join our growing team. We specialize in hormone replacement therapy (HRT), weight loss medications, and customized compounded therapies, delivering discreet, high-quality care directly to patients’ homes across 38 states—and expanding.</span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Our mission is simple: to provide exceptional, personalized care and make advanced therapies more accessible, convenient, and discreet for the patients who rely on us.</span></span><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">We compound a wide range of customized medications including GLP-1 weight loss therapies, bioidentical hormone pellets, estrogen and progesterone creams, and supportive skincare products designed to address side effects of hormone therapy, along with other specialized HRT and wellness treatments.</span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">In this role, you will be the first point of contact for our patients, supporting them with professionalism, empathy, and accuracy through phone, text, and email communication. You’ll help guide patients through their experience, answer questions about prescriptions, resolve concerns, and ensure they feel supported every step of the way.</span></span><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">This is a fast-paced, high-impact position where attention to detail, communication, and care truly matter.</span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">We provide paid training, ongoing development, and strong opportunities for growth as our pharmacy continues to expand.</span></span><br><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Why Join Us?</b></span></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Meaningful Work</b> – Help patients on their weight loss journey.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Competitive Pay & Benefits</b> – $20.50 hourly/ Health, dental & vision insurance, 401K with match, paid time off, tuition reimbursement, employee discounts, and more.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Career Growth</b> – Professional development and advancement opportunities.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Supportive Team</b> – Work alongside a collaborative and dedicated staff.</span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Schedule:</b></span></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Monday – Friday</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">7:00am to 4:00pm</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i>Two weeks of paid on-site training.</i></span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Responsibilities:</b></span></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Answer incoming calls and messages promptly and professionally.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Schedule patient appointments in the EHR system.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Handle inquiries, complaints, and routing with accuracy and care.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Document all communications in the CRM platform.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Provide excellent customer service and support administrative tasks as needed.</span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Qualifications:</b></span></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">High School Diploma or GED</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">1+ year of high-volume call center experience</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with CRM or EHR software (minimum one year)</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Strong communication skills, attention to detail, and ability to multitask</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Professional demeanor, positive attitude, and good judgment</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Must pass a routine criminal background check</span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Benefits:</b></span></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Medical, Dental, & Vision Insurance</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Short/Long-Term Disability & $50K Life Insurance Policy</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">401K with up to 5% match</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Paid Time Off with annual increases</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">6 paid holidays off</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Tuition reimbursement (after 6 months FT)</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Employee service discounts (for you + one)</span></span></span></li></ul><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><p><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Ready to make a difference? <b>Apply today to join SynergenX Health and help us provide exceptional care to our patients!</b></span></span></span><br> </p>",
    "description_text": "VLA Pharmacy Customer Care Representative Onsite\n Village Lane –Colleyville\n 💲 $20.50/hour | Full-Time | Onsite\n Are you passionate about helping others and ready to make a real impact in patients’ lives every day?\n Our mail-order pharmacy based in Colleyville, Texas (Dallas–Fort Worth region) is seeking a Full-Time Pharmacy Customer Care Representative to join our growing team. We specialize in hormone replacement therapy (HRT), weight loss medications, and customized compounded therapies, delivering discreet, high-quality care directly to patients’ homes across 38 states—and expanding.\n Our mission is simple: to provide exceptional, personalized care and make advanced therapies more accessible, convenient, and discreet for the patients who rely on us.\n We compound a wide range of customized medications including GLP-1 weight loss therapies, bioidentical hormone pellets, estrogen and progesterone creams, and supportive skincare products designed to address side effects of hormone therapy, along with other specialized HRT and wellness treatments.\n In this role, you will be the first point of contact for our patients, supporting them with professionalism, empathy, and accuracy through phone, text, and email communication. You’ll help guide patients through their experience, answer questions about prescriptions, resolve concerns, and ensure they feel supported every step of the way.\n This is a fast-paced, high-impact position where attention to detail, communication, and care truly matter.\n We provide paid training, ongoing development, and strong opportunities for growth as our pharmacy continues to expand.\n Why Join Us?\n Meaningful Work – Help patients on their weight loss journey.\n Competitive Pay & Benefits – $20.50 hourly/ Health, dental & vision insurance, 401K with match, paid time off, tuition reimbursement, employee discounts, and more.\n Career Growth – Professional development and advancement opportunities.\n Supportive Team – Work alongside a collaborative and dedicated staff.\n Schedule: Monday – Friday\n 7:00am to 4:00pm\n Two weeks of paid on-site training.\n Responsibilities: Answer incoming calls and messages promptly and professionally.\n Schedule patient appointments in the EHR system.\n Handle inquiries, complaints, and routing with accuracy and care.\n Document all communications in the CRM platform.\n Provide excellent customer service and support administrative tasks as needed.\n Qualifications: High School Diploma or GED\n 1+ year of high-volume call center experience\n Experience with CRM or EHR software (minimum one year)\n Strong communication skills, attention to detail, and ability to multitask\n Professional demeanor, positive attitude, and good judgment\n Must pass a routine criminal background check\n Benefits: Medical, Dental, & Vision Insurance\n Short/Long-Term Disability & $50K Life Insurance Policy\n 401K with up to 5% match\n Paid Time Off with annual increases\n 6 paid holidays off\n Tuition reimbursement (after 6 months FT)\n Employee service discounts (for you + one)\n Ready to make a difference? Apply today to join SynergenX Health and help us provide exceptional care to our patients!",
    "jsonld_jobposting": {
      "url": "https://synergenx.applytojob.com/apply/Hu4djnL1Di/Pharmacy-Customer-Care-Representative-Onsite",
      "@type": "JobPosting",
      "title": "Pharmacy Customer Care Representative Onsite",
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      "datePosted": "2026-06-04",
      "description": "<p><br><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>VLA Pharmacy Customer Care Representative Onsite</b><br><b>Village Lane –Colleyville </b><br><span style=\"font-family:'Segoe UI Emoji', sans-serif;\">💲</span> $20.50/hour | Full-Time | Onsite</span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Are you passionate about helping others and ready to make a real impact in patients’ lives every day?</b></span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Our mail-order pharmacy based in Colleyville, Texas (Dallas–Fort Worth region) is seeking a Full-Time Pharmacy Customer Care Representative to join our growing team. We specialize in hormone replacement therapy (HRT), weight loss medications, and customized compounded therapies, delivering discreet, high-quality care directly to patients’ homes across 38 states—and expanding.</span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Our mission is simple: to provide exceptional, personalized care and make advanced therapies more accessible, convenient, and discreet for the patients who rely on us.</span></span><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">We compound a wide range of customized medications including GLP-1 weight loss therapies, bioidentical hormone pellets, estrogen and progesterone creams, and supportive skincare products designed to address side effects of hormone therapy, along with other specialized HRT and wellness treatments.</span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">In this role, you will be the first point of contact for our patients, supporting them with professionalism, empathy, and accuracy through phone, text, and email communication. You’ll help guide patients through their experience, answer questions about prescriptions, resolve concerns, and ensure they feel supported every step of the way.</span></span><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">This is a fast-paced, high-impact position where attention to detail, communication, and care truly matter.</span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">We provide paid training, ongoing development, and strong opportunities for growth as our pharmacy continues to expand.</span></span><br><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Why Join Us?</b></span></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Meaningful Work</b> – Help patients on their weight loss journey.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Competitive Pay & Benefits</b> – $20.50 hourly/ Health, dental & vision insurance, 401K with match, paid time off, tuition reimbursement, employee discounts, and more.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Career Growth</b> – Professional development and advancement opportunities.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Supportive Team</b> – Work alongside a collaborative and dedicated staff.</span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Schedule:</b></span></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Monday – Friday</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">7:00am to 4:00pm</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i>Two weeks of paid on-site training.</i></span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Responsibilities:</b></span></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Answer incoming calls and messages promptly and professionally.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Schedule patient appointments in the EHR system.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Handle inquiries, complaints, and routing with accuracy and care.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Document all communications in the CRM platform.</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Provide excellent customer service and support administrative tasks as needed.</span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Qualifications:</b></span></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">High School Diploma or GED</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">1+ year of high-volume call center experience</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with CRM or EHR software (minimum one year)</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Strong communication skills, attention to detail, and ability to multitask</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Professional demeanor, positive attitude, and good judgment</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Must pass a routine criminal background check</span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Benefits:</b></span></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Medical, Dental, & Vision Insurance</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Short/Long-Term Disability & $50K Life Insurance Policy</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">401K with up to 5% match</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Paid Time Off with annual increases</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">6 paid holidays off</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Tuition reimbursement (after 6 months FT)</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Employee service discounts (for you + one)</span></span></span></li></ul><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><p><span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Ready to make a difference? <b>Apply today to join SynergenX Health and help us provide exceptional care to our patients!</b></span></span></span><br> </p>",
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