Customer Experience & Quality Coach

{
  "content_hash": "aee7fdc347c9245aadef553cda4ed473ab91f2fe21de5c5208a58386986d6474",
  "source_hash": "5259fcdaf37f4e54362b0323fc59fffdff289882a237ce01cbe86077b4116c4c",
  "last_changed_at": "2026-05-30T05:53:56.811Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Bishopville, Maryland, 21813, United States",
    "city": "Bishopville",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:26:08.447Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Bishopville, Maryland, 21813, United States",
      "city": "Bishopville",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "228",
    "isRemote": null,
    "location": {
      "city": "Bishopville",
      "state": "Maryland"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18590",
    "locationType": "0",
    "jobOpeningName": "Customer Experience & Quality Coach",
    "departmentLabel": "Managers",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Bishopville",
      "state": "Maryland",
      "postalCode": "21813",
      "addressCountry": "United States"
    },
    "datePosted": "2026-04-22",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><br></p>\n<p><span style=\"font-size: 24pt\"><span>🌊 <span style=\"font-weight: bold\">Who We Are</span></span></span></p>\n<p>At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.</p>\n<p>We believe:</p>\n<ul>\n<li>Service should feel human, not transactional</li>\n<li>Quality is not optional—it’s the standard</li>\n<li>Customers should feel confident and cared for from start to finish</li>\n<li>And a career in the trades can be something you’re proud of—not just something you do</li>\n</ul>\n<p>We’ve built a company where people grow, customers trust us, and the bar is set high.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>⚠️ <span style=\"font-weight: bold\">Let’s Be Clear (Read This First)</span></span></span></p>\n<p>This is not for everyone.</p>\n<p>This is not a passive quality role.<br>This is not avoiding hard conversations.</p>\n<p>This is a <span style=\"font-weight: bold\">high-performance environment</span> where:</p>\n<ul>\n<li>Standards matter</li>\n<li>Details matter</li>\n<li>Customer experience matters</li>\n</ul>\n<p>You will be in the field, holding the line on quality and coaching technicians in real time.</p>\n<p>If you struggle with direct feedback, consistency, or accountability—this is not the place for you.</p>\n<p>👉 <span style=\"font-weight: bold\">We are where the best come to become elite.</span></p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🔧 <span style=\"font-weight: bold\">What You’ll Do</span></span></span></p>\n<p>As a Customer Experience &amp; Quality Coach at Seaside, you will:</p>\n<ul>\n<li>Visit job sites to ensure work matches scope and meets Seaside standards</li>\n<li>Confirm materials and installs align with what was sold</li>\n<li>Build trust with customers and ensure satisfaction in real time</li>\n<li>Coach technicians on quality, safety, and values when needed</li>\n<li>Document site visits with notes, photos, and video</li>\n<li>Identify issues early and communicate them quickly</li>\n<li>Lead “lessons learned” conversations when jobs don’t meet expectations</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>💪 <span style=\"font-weight: bold\">What Success Looks Like Here</span></span></span></p>\n<ul>\n<li>Jobs are done right the first time</li>\n<li>Issues are caught early—not after the fact</li>\n<li>Technicians improve because of your coaching</li>\n<li>Customers feel confident and cared for</li>\n<li>Standards are upheld consistently</li>\n<li>You take ownership of quality and outcomes</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🧠 <span style=\"font-weight: bold\">What Makes This Role Different</span></span></span></p>\n<p>This is not just about inspection.</p>\n<p>We invest heavily in:</p>\n<ul>\n<li>Real-time coaching and development</li>\n<li>Continuous improvement and accountability</li>\n<li>Building a culture of pride in our work</li>\n</ul>\n<p>You won’t just check quality here—<br>👉 You’ll elevate it.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>💰 <span style=\"font-weight: bold\">Compensation &amp; Benefits</span></span></span></p>\n<p>We believe great people deserve to be taken care of.</p>\n<ul>\n<li>Competitive pay</li>\n<li><span style=\"font-weight: bold\">100% paid health, dental, and vision (for you AND your family)</span></li>\n<li>401(k) with 4% match</li>\n<li><span style=\"font-weight: bold\">Profit sharing</span></li>\n<li>Paid time off and holidays</li>\n<li>NO emergency on-call</li>\n<li>Gym membership</li>\n</ul>\n<p>👉 Very few companies offer what we offer. We mean that.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🧩 <span style=\"font-weight: bold\">Who This Is For</span></span></span></p>\n<p>This role is a great fit if you:</p>\n<ul>\n<li>Have strong plumbing knowledge</li>\n<li>Take pride in high-quality work</li>\n<li>Are detail-oriented and consistent</li>\n<li>Are comfortable giving direct feedback</li>\n<li>Care about both people and performance</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🚫 <span style=\"font-weight: bold\">Who This Is NOT For</span></span></span></p>\n<p>This is NOT a fit if you:</p>\n<ul>\n<li>Avoid difficult conversations</li>\n<li>Let quality issues slide</li>\n<li>Struggle with organization or follow-through</li>\n<li>Prefer low accountability environments</li>\n<li>Don’t take ownership of outcomes</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>📍 <span style=\"font-weight: bold\">Location</span></span></span></p>\n<p>Serving homeowners across the Eastern Shore of Maryland and Delaware.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🔥 <span style=\"font-weight: bold\">Final Word</span></span></span></p>\n<p>There are easier roles out there.</p>\n<p>But if you’re looking for:</p>\n<ul>\n<li>Impact</li>\n<li>Ownership</li>\n<li>The ability to raise the standard across a team</li>\n<li>And a role where quality actually matters</li>\n</ul>\n<p>👉 This might be it.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>📩 <span style=\"font-weight: bold\">Apply Now</span></span></span></p>\n<p>If you’re ready to raise your standard and help others do the same, we’d love to meet you.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.</span></p>",
    "compensation": "$70,000/yr",
    "departmentId": "18590",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Experience & Quality Coach",
    "departmentLabel": "Managers",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://seasideplumbing.bamboohr.com/careers/228",
    "employmentStatusLabel": "Full-Time"
  }
}