Customer Experience - Customer Support Manager

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today! AGCO is hiring a Customer Experience (CX) Measurement & Inner Loop Program Manager to accelerate the automation and digitalization of our global CX survey ecosystem, manage Qualtrics survey operations, and lead the development and regional roll-out of NPS Inner Loop program. Your Impact Inner Loop Program Management: Manage the full lifecycle of the CX Inner Loop program—scope, requirements, integrations, training, launch, KPIs, and ongoing improvements—ensuring strong business and technical alignment. Oversee end‑to‑end automation of AGCO’s CX survey ecosystem, including definition of business requirements, survey triggering logic, business rules, data flows, and validation of development with Digital Product teams. Survey Platform Governance, managing daily operations, platform governance, user support, and continuous optimization of survey processes. Regional Rollout & Change Management: Drive global rollout of Inner Loop tools and automated survey processes; ensure technical readiness, process consistency, stakeholder alignment, and deliver training for internal and dealer users. Cross‑Functional Leadership & IT Collaboration: Serve as the bridge between CX leadership, markets, IT/Data teams, and Outer Loop; manage execution, risks, dependencies, and testing across survey automation and Inner Loop programs. Your Experience And Qualification University degree with 7+ years of experience in Customer Call Centre or Customer Support Centre coordination, supervising teams in direct customer contact and owning customer complaints, escalations, and resolution processes. Strong project management experience, with a demonstrated ability to drive initiatives across multiple stakeholders Technology‑savvy business user with a practical understanding of system integrations and data flows. Proven ability to translate business requirements into clear, actionable IT deliverables. Experienced in partnering with IT and Digital teams on requirements definition, prioritization, and solution validation. Salesforce user experience preferred (case management, service workflows, dashboards). Coding, IT architecture, or data engineering background NOT required. Excellent communication and stakeholder‑management skills, with the ability to work cross‑functionally across global teams. Working Style: Highly organized, detail‑oriented, proactive, and comfortable managing multiple initiatives; entrepreneurial problem-solving mindset; fluent in English. Your Benefits: Attractive, fair remuneration including participation in our bonus scheme and reimbursement of commuting expenses Cafeteria system with additional elements you can pick from Balance of work, family, and free time due to flexible working opportunity and the possibility of hybrid work including home office monetary allowance Private health insurance, dental services, and compensation for the purchase of computer monitor glasses Employee Assistance Program including professional counselling, webinars, sports challenges, and newsletters Development opportunities including monthly trainings held by the local training team and teacher guided language classes Your Workplace: AGCO Shared Service Center (SSC) is located at Office Garden in the 11th district, in one of the most dynamically developing areas of Budapest providing global support to all AGCO global factories and sites in Finance, HR, IT, Purchasing, Customer Experience and Engineering functions. The office is easily accessible by car and public transport. Restaurants, cafés, and shopping centers are also located around the office. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives. Join our extraordinary team today and apply now!

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