Guest Services Representative - Days Inn, Encinitas, CA

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    "requisitionDescription": "<div><p><br></p><p id=\"isPasted\"><br></p><p>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Days Inn in Encinitas, CA</p><p><strong>Job Purpose:</strong></p><p>Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.</p><ul><li>Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li><li>Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li><li>Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li><li>Promptly respond to and resolve guest complaints</li><li>Answer telephone promptly and properly being polite, courteous, and friendly</li><li>Be friendly, thorough, accurate and efficient in taking reservations</li><li>Be friendly, thorough, accurate and efficient in performing Check-ins</li><li>Be friendly, thorough, accurate and efficient in performing Check-outs</li></ul><p>(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner</p><ul><li>Assist guests with luggage upon their arrival to and departure from the hotel</li><li>Use the guests&rsquo; names</li><li>Be knowledgeable and helpful about the local area, the hotel and hotel services</li><li>Handle messages, wake-up calls, mail, and faxes properly</li><li>Assist guests&rsquo; with laundry/dry cleaning needs</li><li>Know of incoming VIPs</li><li>Follow all applicable Company Standard Operating Procedures.</li><li>Perform other assignments as directed by the General Manger.</li><li>Be an enthusiastic, helpful and positive member of the team</li><li>Be professional, responsible and mature in conduct and behavior</li><li>Be understanding of, encouraging to and friendly with all co-workers</li><li>Be self-motivated and use time wisely</li><li>Maintain open line of communications with each department</li><li>Communicate pertinent information</li><li>Respond positively to new ideas</li><li>Openly accept critical/developmental feedback</li><li>Maintain effective communication through the use of meetings, log books and bulletins</li><li>Be available to help other departments in emergency situations</li><li>Adhere to all work rules, procedures and policies established by the company including, but not</li><li>limited to those contained in the associate handbook.</li><li>Safety and Security Skills</li><li>Properly handle and account for keys</li><li>Be knowledgeable of policies regarding emergency procedures and security concerns</li><li>Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li><li>Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li><li>Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li><li>Have full understanding of franchise honors program</li><li>Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li><li>Verifies all information on reservations check-in; name, address, method of payment, etc.</li><li>Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li><li>Identifies and records special billing instructions and notifies accounting</li><li>Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li><li>Adheres to hotel policies regarding the use of cash banks</li><li>Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li><li>Report potential sales contacts to the sales department protection of guests&rsquo; room numbers.</li></ul><p><strong>&nbsp;</strong></p><p><strong>Qualifications and Requirements:</strong></p><ul><li>High School diploma /Secondary qualification or equivalent.</li></ul><p><strong>This job requires the ability to perform the following:</strong></p><ul><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>Must be able to read and write to facilitate the communication process.</li><li>Requires good communication skills, both verbal and written.</li><li>Must possess basic computational ability.</li><li>Must possess basic computer skills.</li><li>Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li><li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel</li></ul><p>environmental systems.</p><ul><li>Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.</li><li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li><li>Must be able to lift up to 15 lbs. occasionally.</li><li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,</li></ul><p>&nbsp; &nbsp; &nbsp; &nbsp; listening and hearing ability and visual acuity.</p><ul><li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li><li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li>Ability to spend extended lengths of time viewing a computer screen.</li><li>Requires manual dexterity to use and operate all necessary equipment.</li><li>Must have finger dexterity to be able to operate office equipment</li></ul><p><strong>&nbsp;</strong></p><p><strong>Other:</strong></p><ul><li>Being passionate about people and service.</li><li>Strong communication skills are essential when interacting with guests and employees.</li><li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>Basic math skills are used frequently when handling cash or credit.</li><li>Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul><p><strong>&nbsp;</strong></p><p><strong>Amazing Benefits At A Glance:</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\" data-pasted=\"true\">Team Driven and Values Based Culture</li><li style=\"margin-left:0in;\">Medical/Dental/Vision</li><li style=\"margin-left:0in;\">Vacation &amp; Holiday Pay</li><li style=\"margin-left:0in;\">Same-day pay available</li><li style=\"margin-left:0in;\">Employee Assistance Program</li><li style=\"margin-left:0in;\">Career Growth Opportunities/ Manager Training Program</li><li style=\"margin-left:0in;\">Reduced Room Rates throughout the portfolio</li><li style=\"margin-left:0in;\">Third Party Perks (Movie Tickets, Attractions, Other)</li><li style=\"margin-left:0in;\">Matching 401(k)</li><li style=\"margin-left:0in;\">Employee discounts</li><li style=\"margin-left:0in;\">Flexible spending account</li><li style=\"margin-left:0in;\">Life insurance</li><li style=\"margin-left:0in;\">Parental leave</li><li style=\"margin-left:0in;\">Referral program</li></ul><p><br></p></div>\n",
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