HOA Property Manager

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  "last_changed_at": "2026-05-30T05:45:02.932Z",
  "active_status": "active"
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    "departmentId": "18597",
    "locationType": "1",
    "jobOpeningName": "HOA Property Manager",
    "departmentLabel": "Property Management",
    "employmentStatusLabel": "Probationary - Full Time"
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    "location": {
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    "datePosted": "2026-01-20",
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      "country": "Philippines",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: 500\">The HOA Property Manager is responsible for the day‑to‑day operations, governance support, vendor oversight, and owner/resident experience across an assigned portfolio of homeowner associations. This role requires strong analytical ability, impeccable attention to detail, and exceptional written and verbal communication skills. The manager serves as the primary liaison among the Board of Directors, unit owners, residents, vendors, and internal teams (Maintenance and Finance), ensuring that association operations comply with governing documents, applicable laws, and company standards while meeting service-level and financial targets.</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Outcomes (What Success Looks Like):</span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Accurate, timely Board packets and meeting facilitation with clear minutes and action logs</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Portfolio-level adherence to budgets, assessments, and reserve funding plans in partnership with Finance HOA</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Proactive maintenance planning and on-time completion of preventive and corrective work with Maintenance HOA</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">High owner/resident satisfaction, timely resolution of requests, and transparent communications</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Clean annual audits, renewed insurance policies, and documented compliance with statutes and governing documents</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Up-to-date task/project management in Asana and on-time delivery of recurring HOA cycles and filings</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities:</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">1) Board &amp; Governance Management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Serve as the primary point of contact for Board members; prepare agendas, Board packets, and management reports for regular and special meetings.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Interpret and apply governing documents (CC&amp;Rs, bylaws, rules) and relevant state statutes in daily operations; coordinate with counsel when required.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Facilitate annual meetings, elections, and owner notices in accordance with legal and governing document requirements.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">2) Owner &amp; Resident Relations</span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Maintain responsive, professional communication with trustees/Board, unit owners, and residents via email, phone, and portal.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Issue timely association-wide notices (policy changes, maintenance schedules, community events, compliance reminders).</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Manage and resolve escalations, complaints, architectural review requests (ARC), violations, and hearings within established SLAs.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">3) Financial Coordination &amp; Reporting </span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Support budget development, reserve study implementation, and monthly variance commentary; review financials for accuracy.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Monitor assessment billing, collections, payment plans, and delinquency follow-up in alignment with collection policies.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Review and approve invoices, code expenses to budgets, and validate vendor work completion prior to payment.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">4) Maintenance, Projects &amp; Vendor Management (with Maintenance HOA)</span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Translate Board priorities into annual maintenance calendars; schedule and track preventive maintenance and inspections.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Open, monitor, and close work orders; ensure scope, SLA, and quality standards are met; maintain accurate asset records.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Bid, negotiate, and manage vendor contracts (landscaping, janitorial, security, pools, roofing, elevators, etc.); perform periodic vendor reviews.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Coordinate capital improvement projects (RFPs, proposals, schedules, owner notifications, punch lists, closeout documents).</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">5) Information Management &amp; Systems</span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Keep all HOA Asana projects/boards current with daily updates, dependencies, and follow-ups; maintain recurring tasks and automations.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Process resale and lender questionnaire packages accurately and within service timelines; maintain fee schedules.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Maintain organized digital records (governing docs, minutes, contracts, insurance, warranties, architectural files) in the association’s repository.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">6) Team Leadership &amp; Development</span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Train and onboard new APMs/PMs on processes, systems (Asana, accounting/portal), compliance, and customer service standards.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Promote a collaborative, service-oriented culture aligned with company values; escalate staffing/resource needs to the Unit Head.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Performance Indicators (KPIs):</span></p>\n<p><span style=\"font-size: 10pt; font-weight: 500\">On-time completion rate for recurring HOA tasks and compliance filings</span></p>\n<p><span style=\"font-size: 10pt; font-weight: 500\">Work-order first-response and average time-to-close (by priority)</span></p>\n<p><span style=\"font-size: 10pt; font-weight: 500\">Delinquency rate and collections effectiveness; percent of assessments collected</span></p>\n<p><span style=\"font-size: 10pt; font-weight: 500\">Budget adherence (OPEX/CapEx) and variance accuracy; invoice cycle time</span></p>\n<p><span style=\"font-size: 10pt; font-weight: 500\">Owner/resident satisfaction score; complaint resolution time</span></p>\n<p><span style=\"font-size: 10pt; font-weight: 500\">Board satisfaction score (post-meeting surveys) and action-item closure rate</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Qualifications:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 500\">3+ years of HOA/condo association management or related property management experience</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Demonstrated proficiency with task/project management tools (Asana) and owner portals; strong Excel/Google Sheets skills</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Exceptional communication (written and verbal), meeting facilitation, and stakeholder management</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Strong analytical, organizational, and time-management skills; high attention to detail</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 500\">Working knowledge of governing documents, meeting procedures, collections, elections, and common HOA statutes</span></li>\n</ul>",
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    "minimumExperience": "Mid-level",
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