Outpatient Services Associate

{
  "content_hash": "c20654adc7eb419e4850d42bcd6829b9a6348d382082b522c999f38906155650",
  "source_hash": "7670b145cf2047dfa286d17a01facd51c5e300bb5d2fd71a7adc387e30a3879c",
  "last_changed_at": "2026-06-12T10:38:07.118Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "London, Southwark, SE1 1YR, United Kingdom",
    "city": "London",
    "region": "Southwark",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-10T10:35:56.485Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "London, Southwark, SE1 1YR, United Kingdom",
      "city": "London",
      "region": "Southwark",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "506",
    "isRemote": null,
    "location": {
      "city": "London",
      "state": "Southwark"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19387",
    "locationType": "0",
    "jobOpeningName": "Outpatient Services Associate",
    "departmentLabel": "Communications and Participant Engagement",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "London",
      "state": "Southwark",
      "postalCode": "SE1 1YR",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-05-26",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Title:</span> Outpatient Services Associate</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> London Bridge, SE1 (Onsite)</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Term:</span> Permanent, Full Time</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Salary:</span> Competitive + Benefits (Private Medical, Private Dental, Life Assurance, Private Pension &amp; many more)</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide practical, hands-on support across Richmond Pharmacology’s marketing activities. This role is responsible for the execution of day-to-day tasks that ensure marketing campaigns, events, and communications run smoothly. The role also supports practical reputation management through updates to internal systems, digital channels, and communication tools.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Purpose of the job</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">To facilitate the smooth and efficient operation of patient centric services. To effectively communicate with patients/participants at every stage of the trial</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Main duties and responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assist in the management of studies as allocated and seek to develop productive working relationships with patient participants</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Manage appointment schedules whilst maintaining accurate and organised patient records</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Handle all inbound telephone enquiries, ensuring effective communication of information to patients/participants and their families</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Process payments and extend financial assistance where necessary, to ensure a seamless patient experience</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Address and resolve patient dissatisfaction in a timely manner</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Skills and Experience </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Educated to at least GCSE standard or equivalent</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proven experience in a customer service role</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong organisational and time management </span>skill</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Basic level of dealing with incoming and </span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">outgoing correspondence</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Basic level of data entry, retrieval and </span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">database maintenance</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Application:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">If you are interested in the role, please register your details, including a copy of your CV.  Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.</span></p>",
    "compensation": null,
    "departmentId": "19387",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Outpatient Services Associate",
    "departmentLabel": "Communications and Participant Engagement",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://richmondpharm.bamboohr.com/careers/506",
    "employmentStatusLabel": "Full-Time"
  }
}