Front Desk Agent, Rivet House

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    "description": "<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Position Summary</span></strong></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Rivet House Hotel is a thoughtfully designed boutique property in Athens, Georgia. We pride ourselves on delivering a personalized guest experience, blending elevated service with a warm, welcoming atmosphere. </span><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">With 50 rooms and a close-knit team of employees, we focus on quality, attention to detail, and creating memorable stays for every guest.</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">The Front Desk Agent is the first point of contact for guests at Rivet House Hotel and plays a key role in delivering a warm, personalized, and seamless guest experience. This position is responsible for managing the front desk operations, assisting guests throughout their stay, and ensuring all interactions reflect the hotel&rsquo;s boutique service standards.</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Responsibilities</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Greet guests warmly and provide a welcoming, attentive arrival and departure experience </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Manage check-in and check-out processes efficiently and accurately </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Anticipate guest needs and proactively offer assistance, recommendations, and solutions </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Handle guest inquiries, requests, and concerns with professionalism and care </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Maintain a thorough knowledge of the hotel, amenities, and the Athens area to provide tailored recommendations </span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Answer and direct phone calls, emails, and reservations inquiries </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Process reservations, modifications, and cancellations in the property management system </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Handle cash, credit card transactions, and folio accuracy </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Maintain organized front desk workspace and accurate records </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Communicate effectively with Rooms Manager and other departments to ensure smooth operations </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Relay important guest information, VIP arrivals, and special requests </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Support team members as needed in a collaborative, small-team environment </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Address and resolve guest concerns promptly, escalating when appropriate </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Maintain composure and professionalism in high-pressure or unexpected situations </span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n",
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