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HomeCompaniesE6439630 78f6 4814 A3f1 A5957622baef 19000101 000001TIER II SERVICE DESK

TIER II SERVICE DESK

E6439630 78f6 4814 A3f1 A5957622baef 19000101 000001 · Cockeysville, Cockeysville, MD, US, Cockeysville, MD · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE6439630 78f6 4814 A3f1 A5957622baef 19000101 000001
TitleTIER II SERVICE DESK
Normalized title-
Department / team-
LocationCockeysville, MD, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2022-12-30 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from E6439630 78f6 4814 A3f1 A5957622baef 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cockeysville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE6439630 78f6 4814 A3f1 A5957622baef 19000101 000001
Sourcec7cb0741-ba21-4d6d-90fb-4e3da84e1831
ATS providerADP Workforce Now Recruiting

Description

Service Desk Tier 2 WHO WE ARE Advance is a business solutions provider that helps organizations in Maryland find better, more effective technology and processes to help improve their business and increase efficiencies. Family owned since 1964, our mission statement has been the guiding principle behind everything we do:  “We are a people company with an intense passion for improving our customer’s businesses and enhancing our team members lives”.   Simply translated, we view our team members like family and our customer’s businesses as if they were our own. We are proud of our amazing community of the best, brightest, and most passionate people who focus daily on creating unparalleled experiences and exceptional value for our customers. Our team is hardworking, highly collaborative and supportive of each other, while having fun along the way! We hope you will take the first step toward joining the Advance team by applying for the Service Desk Tier 2 position below! WHAT WE ARE LOOKING FOR Advance is seeking a Service Desk Tier 2 engineer to work out of our Cockeysville headquarters to support our Managed IT clients. You will be an integral part of an award-winning Managed IT Services Team and will also interact with other internal teams, prospective and current clients and outside vendors. Advance will provide the support and training you need to personally and professionally succeed in this role. ON A TYPICAL DAY YOU WILL Resolve escalated service desk tickets Ensure customer satisfaction and communication Provide documentation of all technical steps taken during troubleshooting and any necessary next steps as well as time spent with client Work and communicate effectively will all levels of the Managed IT Department WHO YOU ARE Effective at multi-tasking and prioritizing critical needs Working cohesively within a Team Detail oriented and organized Comfortable with working and communicating with people at all levels of the organization Customer service oriented with excellent active listening skills Positive Mindset Basic understanding of Network environments and workstation operations A minimum of three years of Customer service experience Net+ Certification is preferred AN UNPARALLELED EMPLOYEE EXPERIENCE Award-winning culture based on employee feedback  Award winning Managed IT Services team Opportunities for career advancement  Job fulfilment/purpose   An organization you will be proud to represent  Family-owned environment  Fun, collaborative and supportive culture   On-going development and training  Established reputation for exceptional customer service for over 56 years  Forward thinking company mindset BEST IN CLASS BENEFITS Competitive compensation 401(K) Plan with significant company match Comprehensive Benefits  HSA and FSA accounts  Exceptional PTO package   Partnership perks with the Ravens, Maryland Zoo & National Aquarium  Various additional discounts & perks  Team Community Service Opportunities  Tuition reimbursement Ready to start your journey with Advance? Simply click on the  Apply  button below. After carefully considering your application, we will contact you shortly with a response. Thank you for considering a career with Advance, we look forward to hearing from you!

Full job record

Job ID83cf2d898d5e81e22144beb6c2f7abe0aac7b314
Org IDb765aba6-f044-411f-a7e6-6134e9a11a04
Source IDc7cb0741-ba21-4d6d-90fb-4e3da84e1831
Board IDc7cb0741-ba21-4d6d-90fb-4e3da84e1831
Provideradp_workforcenow
Provider Job Key419388
TitleTIER II SERVICE DESK
Normalized Title
Statusactive
Activeyes
Location TextCockeysville, Cockeysville, MD, US, Cockeysville, MD
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionMD
CityCockeysville
Salary Raw
Salary Min
Salary Max
Salary Currency
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e6439630-78f6-4814-a3f1-a5957622baef&ccId=19000101_000001&lang=en_US&type=JS&jobId=419388&jwId=9200344100346_1
First Seen At2026-05-31 18:54:09Z
Last Seen At2026-06-06 12:26:13Z
Last Checked At2026-06-06 12:26:13Z
Last Changed At2026-06-06 12:26:13Z
Inactive At
Source Posted At2022-12-30 17:43:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=e6439630-78f6-4814-a3f1-a5957622baef|19000101_000001/date=2026-06-06/2026-06-06T12-26-13-285Z-2e5d9e3a4a1a30e081e80bc239a0b69fe92481e5499850f6d1d457ad69919611.json
Event Fields
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Parsed Structured
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Extensions
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