Operations Supervisor - Ocean

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    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin-bottom: 0in;\">The <strong>Operations Supervisor – Ocean Freight</strong> is responsible for leading daily ocean import and export operations to ensure compliant, efficient, and cost‑effective international freight movement. They supervise a team of ocean freight forwarding professionals while serving as a subject matter expert across FCL and LCL shipments, carrier coordination, documentation, and import/export customs processes. They partner closely with internal teams, steamship lines, customs brokers, drayage providers, and overseas offices to maintain high service levels. They play a key role in managing operational performance, meeting customer SLAs, and resolving complex shipment issues. This hands-on leader brings strong background in international ocean freight operations, and a continuous improvement mindset.&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><strong>Responsibilities</strong></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\">Supervise day‑to‑day ocean import and export operations, ensuring compliance with international trade regulations and company SOPs.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Lead, coach, and develop a team of ocean freight coordinators, fostering accuracy, accountability, and service excellence.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Oversee end‑to‑end ocean shipment execution, including booking, documentation, customs coordination, and final delivery.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Ensure compliance with FMC, customs, carrier, and port authority requirements for international ocean freight movements.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Manage both FCL and LCL shipments, including coordination with steamship lines, NVOCCs, CFS facilities, and drayage providers.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Monitor operational KPIs such as transit times, dwell time, demurrage and detention exposure, service levels, and cost control.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Serve as the primary escalation point for customer issues, port delays, rollovers, and documentation discrepancies.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Review and approve ocean freight documentation, including B/Ls, commercial invoices, packing lists, ISF filings, and export documentation.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Coordinate closely with overseas agents, carriers, customs brokers, and inland transportation partners.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Support pricing, routing, and capacity decisions in partnership with sales, procurement, and network teams.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Identify process inefficiencies and implement continuous improvement initiatives to enhance operational performance.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Ensure accurate and timely system updates within freight forwarding and transportation management platforms.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Maintain strong customer relationships through proactive communication and issue resolution.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Support staffing, scheduling, and workload planning to meet volume fluctuations and service commitments.</li><li style=\"line-height: normal; margin-bottom: 0in;\">All other duties as assigned to meet evolving business needs.</li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><strong>Qualifications</strong></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\">Education: High School Diploma or GED equivalent required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Certification/Licensure: FMC, CCS, FIATA, or other industry‑recognized logistics certifications preferred.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Experience: 5+ years of experience in international ocean freight import and export operations.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Prior supervisory or team lead experience within a freight forwarding, NVOCC, or logistics environment.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Strong working knowledge of international trade compliance, Incoterms, and ocean freight documentation.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Experience working with freight forwarding systems and transportation management platforms required; CargoWise experience highly preferred.&nbsp;</li><li style=\"line-height: normal; margin-bottom: 0in;\">Experience managing FCL/LCL shipments, port operations, and demurrage/detention mitigation.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Strong analytical, organizational, and time‑management skills in a high‑volume, deadline‑driven environment.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Excellent written and verbal communication skills with the ability to coordinate across global teams and customers.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Demonstrated discretion and confidentiality in handling and protecting sensitive information.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).</li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.</span><br><br><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">#LI-KK1</span><br><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">#LI-Onsite</span></li></ul>",
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