Banquet Services and Event Supervisor

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    "ExternalDescriptionStr": "<div>\n <p><strong>Supervisor I, Hospitality Customer Experience</strong></p>\n <p>&nbsp; <strong>Position Profile</strong></p>\n <p>Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The Hospitality Customer Experience Manager supervises day‑to‑day operations of Managed Services staff. Approximately <strong>80%</strong> of time is spent delivering hospitality, concierge, and workplace services; approximately <strong>20%</strong> is spent on administrative duties, developing procedures, and implementing processes. This role requires a high degree of customer interaction and represents both Ricoh’s culture and the customer’s culture.</p>\n <div>\n  &nbsp;\n </div><strong>Job Duties and Responsibilities</strong>\n <ul>\n  <li>Responsible for managing employees in workplace productivity (meeting room services, visual communication), concierge services, hospitality, and customer experience services</li>\n  <li>Prepare and deliver performance reviews (or assist in preparation and delivery)</li>\n  <li>Organize team meetings and define action plans</li>\n  <li>Able to step into any hospitality or customer service role: lobby, client experience, agency guest relations</li>\n  <li>Responsible for conference room booking, conflict resolution, travel booking, and expense reporting</li>\n  <li>Manage conflict resolution for conference room bookings</li>\n  <li>Coordinate events and client meetings with cross‑functional teams (AV, IT, Facilities, Concierge)</li>\n  <li>Manage staffing matrix; secure backfills for scheduled and unscheduled absences</li>\n  <li>Interview and assess candidates</li>\n  <li>Ensure appearance and maintenance of all hospitality/facilities areas</li>\n  <li>Support clients and team through excellent communication and professional skills</li>\n  <li>Prepare for key client visits and liaise with building security</li>\n  <li>Convert monthly volumes into Ricoh Monthly Management Reports and create customized client reporting</li>\n  <li>Oversee catering programs and ensure quality</li>\n  <li>Partner with Facilities Management to ensure meeting space functionality and maintenance</li>\n  <li>Develop and maintain SOPs for visitor access and special requests</li>\n  <li>Ensure SOPs are consistently followed (mail procedures, visitor access, new hire procedures, office seating)</li>\n  <li>Hold client communication meetings; communicate daily with internal and external clients</li>\n  <li>Maintain communication with Site Managers and assist with employee relations or performance issues</li>\n  <li>Manage catering and beverage orders; coordinate details with Hospitality Manager, staff, reception, office support, and building management</li>\n  <li>Process and follow up on all catering orders; provide daily guidance to Hospitality Specialists regarding workflow, logistics, events, etc.</li>\n  <li>Manage client vendor relationships; validate vendor invoices and submit for processing</li>\n  <li>Provide advanced administrative skills in typing, proofreading, editing documents, and coordinating projects, events, and meetings</li>\n  <li>Manage and/or assist with internal and external events; coordinate office‑wide special events and projects</li>\n  <li>Assist with kitchen cleaning, stocking supplies, and tracking inventory</li>\n  <li>Greet visitors/guests, validate against guest lists, issue badges, and provide parking validation</li>\n  <li>Serve as company concierge for guests, clients, and staff; provide facility tours</li>\n  <li>Coordinate catering for meetings with support staff and caterers</li>\n  <li>Maintain and update company phone and speed‑dial lists</li>\n  <li>Schedule meeting rooms and ensure proper supplies and setup</li>\n  <li>Assist with other departmental or non‑client business activities as needed</li>\n  <li>May assist with daily facilities management</li>\n  <li>Create proposals in customer systems and print production environments</li>\n  <li>Support executive‑level client‑facing staff</li>\n  <li>Manage vendor procurement and coordination for special projects</li>\n  <li>Act as a self‑motivated customer brand ambassador</li>\n  <li>Invoice accounts and interact with customers; assist in maintaining acceptable profit levels and meeting customer expectations</li>\n  <li>Represent the culture of both Ricoh and the customer</li>\n  <li>Perform other duties as assigned</li>\n </ul>\n <div>\n  &nbsp;\n </div><strong>Qualifications (Education, Experience, Certifications)</strong>\n <ul>\n  <li>High School diploma or equivalent required; college degree preferred</li>\n  <li>2–3 years in hospitality or service‑industry related fields preferred</li>\n  <li>Previous management experience required</li>\n  <li>Proficient PC skills, including Microsoft Outlook, Outlook Calendar, Word, Excel, and PowerPoint</li>\n </ul>\n <div>\n  &nbsp;\n </div><strong>Knowledge, Skills, and Abilities</strong>\n <ul>\n  <li>Excellent written and verbal communication skills</li>\n  <li>Strong customer service skills</li>\n  <li>Ability to work under pressure</li>\n  <li>Ability to set goals and prioritize realistic objectives</li>\n  <li>Ability to stay updated on technology and industry trends</li>\n  <li>Expertise with MRM meeting room management software and reporting</li>\n  <li>Knowledge of Skype Client and Bridge Operator Console</li>\n  <li>Knowledge of iVisitor guest check‑in software</li>\n  <li>Ability to create and propose new event ideas</li>\n  <li>Proficient in coordinating, organizing, and planning events</li>\n  <li>Proficient in workplace productivity services (visual communication, meeting room services, facilities/workplace management)</li>\n </ul>\n <div>\n  &nbsp;\n </div><strong>Working Conditions, Mental and Physical Demands</strong>\n <ul>\n  <li>Typical office environment with adequate lighting, ventilation, and normal temperature and noise levels</li>\n  <li>Work assignments are diversified; must interpret, comprehend, and apply complex material and convey information effectively</li>\n  <li>Minimal physical effort; mostly sedentary with occasional walking, standing, bending, reaching, and lifting under 10 lbs</li>\n  <li>Moderate dexterity required (keyboard, calculator, hand tools, eye/hand coordination)</li>\n  <li>Flexible schedule typically required</li>\n </ul>\n <div>\n  &nbsp;\n </div>\n <p><strong>Note:The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job.</strong></p>\n <p>&nbsp;</p>\n</div>",
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    "CorporateDescriptionStr": "<p class=\"MsoNoSpacing\"><u><span>Come Create at Ricoh:</span></u></p>\n<p class=\"MsoNoSpacing\"><span>If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.</span></p>\n<p class=\"MsoNoSpacing\"><span>Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.</span></p>\n<p class=\"MsoNoSpacing\"><u><span>Invest in Yourself:</span></u></p>\n<p class=\"MsoNoSpacing\"><span>At Ricoh, you can:</span></p>\n<p class=\"MsoNoSpacing\" style=\"margin-left:.25in;\"></p>\n<ul>\n <li><span>Choose from a broad selection of medical, dental, life, and disability insurance options.</span></li>\n <li><span>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</span></li>\n <li><span>Augment your education with team member tuition assistance programs.</span></li>\n <li>Enjoy paid vacation time and paid holidays annually</li>\n <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li>\n</ul>",
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