Technical Support Representative: Teradyne Robotics(UR & MiR: Philippines: Cebu)

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    "raw": "Our Purpose\n TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.\nWe cultivate a culture of inclusion for all employees that respect their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.\n About Teradyne Robotics\n Teradyne Robotics brings together leading innovators in collaborative and autonomous robotics, including Universal Robots (UR), the global leader in collaborative robots (cobots), and Mobile Industrial Robots (MiR), a pioneer in autonomous mobile robots (AMRs). Together, UR and MiR empower businesses worldwide to automate safely, flexibly, and efficiently across manufacturing, logistics, and industrial environments.\n At Teradyne Robotics, we value customer focus, technical excellence, collaboration, and continuous learning.\n Opportunity Overview\n Are you passionate about helping others and solving problems? Do you thrive in a fast-paced environment where you can make a real difference? If so, our Technical Support Representative role might be the perfect fit for you! This exciting position puts you at the forefront of customer interactions, providing technical support and advocating for their needs. Keep reading to learn more about how you can leverage your skills to positively impact on our customers and our company.\n The Technical Support Representative is the primary interface for Universal Robots (UR) and Mobile Industrial Robots (MiR) customers and partners contacting the center for hardware and software support. This role is responsible in synthesizing both internal and external feedback and turns it into actionable items, leads the corrective actions, supports teams, and projects that will deliver solutions for the customers. Works closely with the Technical Customer Support organization and other appropriate groups to ensure customer satisfaction on key accounts.\n The Technical Support Representative will be responsible for providing technical support to customers following a multi-tiered approach. This includes managing the daily workload through incident tracking systems. This role will also be responsible for adhering to the Incident Reporting and Escalation system and procedures to ensure the resolution of customer and field reported faults, queries, and complaints as a first point of contact while contributing to meeting the team´s goals, metrics and key performance indicators.\n Business Hours: Monday - Sunday 24X7\n Work Hours: 5 scheduled days, which may include weekends, holidays, and on call.\n Key Responsibilities:\n Technical Support & Customer Assistance\n Provide first-level technical support for UR cobots, controllers, and software as well as MiR robots, fleet systems, and navigation software.\nDiagnose and troubleshoot hardware, software, and application-related issues using established tools and documentation.\nGuide customers through troubleshooting steps via phone, email, and case management systems.\nAccurately document customer issues, actions taken, and resolutions in the support ticketing system.\nCase Management & Escalation\n Create, update, and manage technical support cases according to defined SLAs.\nEscalate complex issues to Customer Service Engineers (CSE)",
    "city": "Our Purpose TERADYNE",
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    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "inferred_at": "2026-06-05T01:17:04.570Z",
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      "raw": "Our Purpose\n TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.\nWe cultivate a culture of inclusion for all employees that respect their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.\n About Teradyne Robotics\n Teradyne Robotics brings together leading innovators in collaborative and autonomous robotics, including Universal Robots (UR), the global leader in collaborative robots (cobots), and Mobile Industrial Robots (MiR), a pioneer in autonomous mobile robots (AMRs). Together, UR and MiR empower businesses worldwide to automate safely, flexibly, and efficiently across manufacturing, logistics, and industrial environments.\n At Teradyne Robotics, we value customer focus, technical excellence, collaboration, and continuous learning.\n Opportunity Overview\n Are you passionate about helping others and solving problems? Do you thrive in a fast-paced environment where you can make a real difference? If so, our Technical Support Representative role might be the perfect fit for you! This exciting position puts you at the forefront of customer interactions, providing technical support and advocating for their needs. Keep reading to learn more about how you can leverage your skills to positively impact on our customers and our company.\n The Technical Support Representative is the primary interface for Universal Robots (UR) and Mobile Industrial Robots (MiR) customers and partners contacting the center for hardware and software support. This role is responsible in synthesizing both internal and external feedback and turns it into actionable items, leads the corrective actions, supports teams, and projects that will deliver solutions for the customers. Works closely with the Technical Customer Support organization and other appropriate groups to ensure customer satisfaction on key accounts.\n The Technical Support Representative will be responsible for providing technical support to customers following a multi-tiered approach. This includes managing the daily workload through incident tracking systems. This role will also be responsible for adhering to the Incident Reporting and Escalation system and procedures to ensure the resolution of customer and field reported faults, queries, and complaints as a first point of contact while contributing to meeting the team´s goals, metrics and key performance indicators.\n Business Hours: Monday - Sunday 24X7\n Work Hours: 5 scheduled days, which may include weekends, holidays, and on call.\n Key Responsibilities:\n Technical Support & Customer Assistance\n Provide first-level technical support for UR cobots, controllers, and software as well as MiR robots, fleet systems, and navigation software.\nDiagnose and troubleshoot hardware, software, and application-related issues using established tools and documentation.\nGuide customers through troubleshooting steps via phone, email, and case management systems.\nAccurately document customer issues, actions taken, and resolutions in the support ticketing system.\nCase Management & Escalation\n Create, update, and manage technical support cases according to defined SLAs.\nEscalate complex issues to Customer Service Engineers (CSE)",
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      "country": "United States",
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