Swing Shift Shelter Program Generalist

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    "city": "Tacoma",
    "region": "WA",
    "country": "United States",
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    "datePosted": "2026-05-04T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>$22.95- $26.40 DOE </p>\n<p><strong>Swing Shift</strong></p>\n<p> </p>\n<p>Join our Team! We offer an excellent benefits package!3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins</p>\n<p> </p>\n<p>Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. Nativity House (NH), a program of HAS, is the central hub to serve homeless adults in the Pierce County region.   It operates 24-hour/7-day a week, offering services (emergency shelter, meals, systematic outreach, Rapid Rehousing, Mental Health and Co-Occurring Disorder treatment, Employment Services, Spiritual Support, 50 units of permanent supportive housing, etc.) to meet the basic needs of individuals experiencing chronic homelessness guests with meeting their goals.</p>\n<p>Staff in this position provide supervision, program structure, behavior management and a wide range of basic needs services, as well as more advanced social services. This includes helping guests navigate a myriad of social service agencies, forms and interviews. Staff are trained in behavior management, basic case services, as well as Motivational Interviewing and other counseling skills.</p>\n<h2>Responsibilities</h2>\n<p>Responsibilities</p>\n<ul>\n <li>Monitor in and out traffic at the front door and outside of the facility on the main campus.</li>\n <li>Respond to disruptive behavior (includes fights, drug dealing, etc.).</li>\n <li>Provide behavioral management for a diverse population including individuals with chemical dependency and/or mental health issues. This includes setting limits, encouraging desired behaviors, assigning consequences and helping people think through their actions and decisions.</li>\n <li>Write timely and behaviorally descriptive Ban Reports when guests exhibit disruptive behavior.</li>\n <li>Respond to guests who are in crisis or having medical emergencies.</li>\n <li>Provide services, resources, and information to guests.</li>\n <li>Develop supportive relationship with guests by using motivational interviewing strategies, providing an informal listening ear for guests experiencing difficulties.</li>\n <li>Work in the different program service areas such as clothing room, long term storage, office, and kitchen.</li>\n <li>Work collaboratively with the other Nativity House staff, mental health team and social worker to promote behavioral changes in guests.</li>\n <li>Participate in multidisciplinary case staffing meetings as needed to coordinate services for guests.</li>\n <li>Wash and fold laundry (bed linens and towels) as needed.</li>\n <li>Maintain the daily schedule for each program. This may include wake up times, meal times, check-in times and bedtimes.</li>\n <li>Maintain written and computerized records.</li>\n <li>Communicate with other team members throughout the shift to make sure everything is done, and everyone is aware of any ongoing issues.</li>\n <li>Assists with end of the day clean up.</li>\n <li>Other duties as assigned.</li>\n</ul>\n<h2>Qualifications</h2>\n<p>Qualifications</p>\n<ul>\n <li>High school diploma or GED.</li>\n <li>Must obtain Food Handler’s card within first 3 months of employment.</li>\n <li>Experience working with diverse populations including people with active mental health and chemical dependency issues is a plus.</li>\n <li>Possess good verbal and written communication.</li>\n <li>Applicant must successfully pass required background checks prior to an offer of employment.</li>\n <li>Ability to provide a negative TB test.</li>\n <li>Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.</li>\n <li>Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.</li>\n <li>Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.</li>\n</ul>\n<p> </p>",
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