Patient Care Coordinator

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    "requisitionDescription": "<div><div><div>\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p><strong><span style=\"font-size: 12px;\">Job Summary:&nbsp;</span></strong><span style=\"font-size: 12px;\"><br>Works under the direction of the Senior Manager of Patient Services to coordinate the needs of patients taking complex medications related to their medical condition, disease or illness. Patient Care Coordinators work proactively with our patients, provider offices and clients via the telephone and directly on site to compassionately and efficiently coordinate medication shipments, medication adherence services, provider support, and overall customer service for specialty medications. In addition, the Patient Care Coordinator has a thorough knowledge of client accounts and their protocols, insurance benefit investigation, and specialty operations to ensure that our patients are maximizing the integrated pharmacy services provided by VFP Pharmacy Group.</span></p><p><span style=\"font-size: 12px;\"><strong>Job Description:</strong></span></p><ul><li><span style=\"font-size: 12px;\">Performs effective patient management using strong telephonic communication skills</span></li><li><span style=\"font-size: 12px;\">Understands / evaluates patient needs and requirements</span></li><li><span style=\"font-size: 12px;\">Initiates compliance monitoring phone calls to patients and manages refills</span></li><li><span style=\"font-size: 12px;\">Demonstrates knowledge of specialty pharmacy practices and procedures</span></li><li><span style=\"font-size: 12px;\">Collaborates with members of health disciplines in the interest of the patient&#39;s health care</span></li><li><span style=\"font-size: 12px;\">Consults and utilizes community agencies and resources for continuity of patient care</span></li><li><span style=\"font-size: 12px;\">Refers patients to available resources pertaining to access of medication including access to manufacturer driven discount programs and cost savings</span></li><li><span style=\"font-size: 12px;\">Ensures accurate and complete patient enrollment in VFP&rsquo;s specialty pharmacy services programs</span></li><li><span style=\"font-size: 12px;\">Works with pharmacy operations team to complete benefit investigation, verification, and coordination of benefits</span></li><li><span style=\"font-size: 12px;\">Works with Pharmacy Operations team to perform test claims and advise provider team when prior authorization is required</span></li><li><span style=\"font-size: 12px;\">Understands patients&rsquo; order urgency and the importance of reviewing the medication profile to identify refill need and capture changes</span></li><li><span style=\"font-size: 12px;\">Performs proper documentation of patient and provider communications and interactions</span></li><li><span style=\"font-size: 12px;\">Delivers superior customer service and can work professionally in pharmacy environment</span></li><li><span style=\"font-size: 12px;\">Interacts professionally with pharmacists, medical providers, consultants and other staff</span></li><li><span style=\"font-size: 12px;\">Exercises good team collaboration across all customer specialty service functions to ensure order timeliness, quality and service metrics are routinely achieved</span></li><li><span style=\"font-size: 12px;\">Brings a winning attitude to work each day</span></li><li><span style=\"font-size: 12px;\">Acts as an ambassador for VFP in the community</span></li><li><span style=\"font-size: 12px;\">Completes all needed paperwork on time</span></li><li><span style=\"font-size: 12px;\">Other tasks as needed to ensure accuracy and a positive patient experience</span></li></ul><p><span style=\"font-size: 12px;\"><strong>Position Characteristics:</strong></span></p><ul><li><span style=\"font-size: 12px;\">Have desire to be part of an entrepreneurial organization</span></li><li><span style=\"font-size: 12px;\">Ability to exercise judgment under pressure and use analytical ability to affect solutions required</span></li><li><span style=\"font-size: 12px;\">Ensure that customers have a positive experience; commits to meet or exceed customer expectations</span></li><li><span style=\"font-size: 12px;\">Have effective communication, people and organizational skills (verbal and written)</span></li><li><span style=\"font-size: 12px;\">Will possess the ability to build relationships with our provider partners by working with them to successfully fulfill and exceed the needs of their patients who are prescribed a specialty medication.</span></li><li><span style=\"font-size: 12px;\">Will have in-depth knowledge of insurance coverage, terminology and benefit investigation Able to do test claims and identify insurance coverage and benefit coordination. Performs any required prior authorization. Able to communicate coverage details to patients and providers. Researches co-pay assistance and financial assistance programs as appropriate.</span></li><li><span style=\"font-size: 12px;\">Will have basic knowledge of medical terminology, as well as a baseline understanding of specialty medications. Able to troubleshoot medication regimen issues, ex. Knowledge of regimen sequence to prioritize which items patients will need in what order, and to coordinate shipments accordingly.</span></li><li><span style=\"font-size: 12px;\">Ability to compassionately ensure that each patient feels they have received the utmost in personalized care for their disease condition.</span></li><li><span style=\"font-size: 12px;\">Able to work in an extremely fast-paced environment handling urgent patient needs. Capability to multitask is essential without sacrificing quality and attention to detail.</span></li><li><span style=\"font-size: 12px;\">Business hours are 8am to 8pm Monday-Friday and 8am to 5pm on Saturdays. Potential to be scheduled for one of the following shifts: 8am to 4:30pm, 8:30am to 5pm, 9:30am to 6pm, 10:30am to 7pm, 11:30am to 8pm. Saturday rotation is 1-2 per month 8:30am to 5pm.</span></li></ul><p><span style=\"font-size: 12px;\"><strong>Job Specifications:</strong></span><br><span style=\"font-size: 12px;\"><em>Required Specifications:</em></span></p><ul><li><span style=\"font-size: 12px;\">Prior experience in a healthcare setting</span></li><li><span style=\"font-size: 12px;\">Proficient PC and computer skills</span></li></ul><p><span style=\"font-size: 12px;\"><em>Preferred Specifications:</em></span></p><ul><li><span style=\"font-size: 12px;\">2 year Medical Assistant degree or pharmacy experience is desirable</span></li><li><span style=\"font-size: 12px;\">Pharmacy Technician experience highly desirable</span></li><li><span style=\"font-size: 12px;\">Experience working at an insurance company in plan design, benefit investigation, or at a pharmacy is desirable</span></li><li><span style=\"font-size: 12px;\">Prior experience in specialty pharmacy setting preferred</span></li></ul><p><strong><span style=\"font-size: 12px;\">Equal Opportunity Employer:</span></strong><br><span style=\"font-size: 12px;\">VFP Pharmacy Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.</span></p>\n    </div>\n  </div></div></div>\n",
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