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Helpdesk Associate

Linxup · Chesterfield, MO, United States · On Site · Active · Rippling ATS

Job facts

FieldValue
CompanyLinxup
TitleHelpdesk Associate
Normalized title-
Department / teamCustomer Support
LocationChesterfield, MO, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-05-12 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Linxup.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Chesterfield.Open
Department jobsActive postings in Customer Support.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyLinxup
Sourcef002facc-25a1-4e49-b8f5-6152c913651b
ATS providerRippling ATS

Description

company ABOUT LINXUP, LLC If you are looking for “the right opportunity” with a fast-growing company, with great people, doing great work, look no further. Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you’re looking for an opportunity to help make a difference for small businesses, you’re in the right place. Linxup helps businesses get more out of the vehicles, equipment, tools, and workers in the field through its robust, easy to use tracking and dash cam solutions. Linxup delivers class-leading reliability, flexibility, and live, US-based onboarding, support, and coaching to ensure customers get the most out of their investment. That’s why more than 30,000 businesses trust Linxup to help them improve the safety, security, productivity, and efficiency of every vehicle, asset, tool, and worker in the field. Founded in 2004 and based in St. Louis, MO, Linxup serves customers in a wide range of industries, including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment to get the job done. role ABOUT THE POSITION This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. The Helpdesk Associate serves as the face of the company and are responsible for ensuring the customer remains loyal to our brand. The Helpdesk Associate will provide Tier 1 support to our small and midsize business customers by answering general inquiries with a focus on troubleshooting all Linxup devices to ensure minimal gaps in coverage. These inbound inquiries can be in the form of telephone calls, chats, emails, or cases. All interactions should be documented for business use. This position has the flexibility to work remotely and may be required to do so due to business needs. Scheduled hours for this role are Monday - Friday. . The Helpdesk Associate is required to have a private workspace in their home to ensure productivity and customer information is secure. They will also be responsible for maintaining their internet connection at a level that does not impact their productivity. This includes but is not limited to: Voice over IP (VoIP) phone systems, internal systems, and video conferencing ESSENTIAL FUNCTIONS – RESPONSIBILITIES: Communicate effectively with customers via phone, chat, and email Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company Provide superior technical support on all Linxup branded products and build successful long-term relationships with both internal and external customers Save customers that are looking to end their relationship with Linxup Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer Other duties as assigned QUALIFICATIONS 1+ years of experience in a helpdesk contact center or support role Technical troubleshooting experience in GPS or comparable industry preferred Sales or cross-selling experience Salesforce knowledge Retention experience Excellent written and verbal communication skills required Exceptional customer service skills Strong technical aptitude and/or background in triaging technical issues Ability to learn fast in a non-traditional training environment Organized with proficient attention to detail Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship Ability to type well and at a fast pace Flexibility on schedules WORK ENVIRONMENT Monday through Friday Contact center Fast-paced environment with opportunities for growth and reward Company promotes work/life balance to achieve maximum performance professionally and personally COMPENSATION AND BENEFITS We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages: Position offers a Base Salary Medical, Dental, Vision, Life and 401(k) benefits are offered 20 Flex Days (PTO)

Full job record

Job ID839516fabe91d49f0b77e3df4da555652a887231
Org ID72a357bb-a6bc-4e03-9425-d75958ba3992
Source IDf002facc-25a1-4e49-b8f5-6152c913651b
Board IDf002facc-25a1-4e49-b8f5-6152c913651b
Providerrippling
Provider Job Key1bf63f30-bdc7-46cf-b477-751de3ae3080
TitleHelpdesk Associate
Normalized Title—
Statusactive
Activeyes
Location TextChesterfield, MO, United States
DepartmentCustomer Support
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionMO
CityChesterfield
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://ats.rippling.com/linxup/jobs/1bf63f30-bdc7-46cf-b477-751de3ae3080
Apply URLhttps://ats.rippling.com/linxup/jobs/1bf63f30-bdc7-46cf-b477-751de3ae3080
First Seen At2026-05-29 07:16:29Z
Last Seen At2026-06-06 08:46:12Z
Last Checked At2026-06-06 08:46:12Z
Last Changed At2026-06-06 08:46:12Z
Inactive At—
Source Posted At2026-05-12 14:22:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=linxup/date=2026-06-06/2026-06-06T08-46-11-832Z-8dafce96cda46ea26a380911f2bb8509c614b402b08b8be15d28e1852b8aee6b.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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Extensions
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:black;background-color:white;white-space:pre-wrap;\">ABOUT THE POSITION</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"white-space:pre-wrap;\">This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. The Helpdesk Associate serves as the face of the company and are responsible for ensuring the customer remains loyal to our brand. 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They will also be responsible for maintaining their internet connection at a level that does not impact their productivity. This includes but is not limited to: Voice over IP (VoIP) phone systems, internal systems, and video conferencing</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">ESSENTIAL FUNCTIONS – RESPONSIBILITIES:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\"> Communicate effectively with customers via phone, chat, and email </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide superior technical support on all Linxup branded products and build successful long-term relationships with both internal and external customers </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Save customers that are looking to end their relationship with Linxup </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Other duties as assigned</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"white-space:pre-wrap;\">QUALIFICATIONS</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"white-space:pre-wrap;\">1+ years of experience in a helpdesk contact center or support role</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"white-space:pre-wrap;\">Technical troubleshooting experience in GPS or comparable industry preferred </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"white-space:pre-wrap;\">Sales or cross-selling experience </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"white-space:pre-wrap;\">Salesforce knowledge </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"white-space:pre-wrap;\">Retention experience</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Excellent written and verbal communication skills required</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Exceptional customer service skills</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\"> Strong technical aptitude and/or background in triaging technical issues</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to learn fast in a non-traditional training environment </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Organized with proficient attention to detail </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to type well and at a fast pace </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Flexibility on schedules</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"white-space:pre-wrap;\">WORK ENVIRONMENT</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Monday through Friday</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Contact center</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"white-space:pre-wrap;\">Fast-paced environment with opportunities for growth and reward</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"white-space:pre-wrap;\">Company promotes work/life balance to achieve maximum performance professionally and personally</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"white-space:pre-wrap;\">COMPENSATION AND BENEFITS</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;background-color:white;white-space:pre-wrap;\">We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;white-space:pre-wrap;\">Position offers a Base Salary</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;white-space:pre-wrap;\">Medical, Dental, Vision, Life and 401(k) benefits are offered</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">20 Flex Days (PTO)</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">ABOUT LINXUP, LLC</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">If you are looking for “the right opportunity” with a fast-growing company, with great people, doing great work, look no further. Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you’re looking for an opportunity to help make a difference for small businesses, you’re in the right place. Linxup helps businesses get more out of the vehicles, equipment, tools, and workers in the field through its robust, easy to use tracking and dash cam solutions. Linxup delivers class-leading reliability, flexibility, and live, US-based onboarding, support, and coaching to ensure customers get the most out of their investment. That’s why more than 30,000 businesses trust Linxup to help them improve the safety, security, productivity, and efficiency of every vehicle, asset, tool, and worker in the field. Founded in 2004 and based in St. Louis, MO, Linxup serves customers in a wide range of industries, including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment to get the job done.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
    },
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Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/839516fabe91d49f0b77e3df4da555652a887231?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/72a357bb-a6bc-4e03-9425-d75958ba3992JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/f002facc-25a1-4e49-b8f5-6152c913651bJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/839516fabe91d49f0b77e3df4da555652a887231/eventsJSON

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