Customer Experience Representative

{
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  "source_hash": "3721eb31602399f88d40e556c40a48970af5dfba05b27d3687f38e8ee44898e6",
  "last_changed_at": "2026-06-02T10:52:29.051Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Anchorage, Alaska, 99507, United States",
    "city": "Anchorage",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:25:11.148Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Anchorage, Alaska, 99507, United States",
      "city": "Anchorage",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "42",
    "isRemote": null,
    "location": {
      "city": "Anchorage",
      "state": "Alaska"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18553",
    "locationType": "0",
    "jobOpeningName": "Customer Experience Representative",
    "departmentLabel": "CSR",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Anchorage",
      "state": "Alaska",
      "postalCode": "99507",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-02",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: 'book antiqua', palatino; font-size: 24pt; font-weight: bold\">Customer Experience Representative (CSR/CER)</span></p>\n<p><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\"><span style=\"font-weight: bold\">Location:</span> Anchorage, AK</span><br><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt; font-weight: bold\">Full-Time | Competitive Hourly Pay + Performance Incentives</span></p>\n<p><br></p>\n<p><span style=\"font-size: 24pt\"><em><span style=\"text-decoration: underline\"><span style=\"font-family: 'book antiqua', palatino\">Be the Voice That Builds Trust</span></span></em></span></p>\n<p><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">At Drain Masters, we believe a great customer experience starts with great questions. </span><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">As our Customer Experience Representative, you'll be the first person customers speak with when they need help. Many callers are stressed, frustrated, worried, or facing an urgent plumbing or drain issue. Your role is to bring calm, confidence, and professionalism to every conversation while helping customers take the next step toward a solution.</span></p>\n<p><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">This is more than answering phones. You are the bridge between our customers and our service team. Every conversation is an opportunity to build trust, create confidence, and help someone solve a problem.</span></p>\n<p><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">What You'll Do:</span></p>\n<ul>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Answer inbound customer calls, texts, and messages.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Build trust and confidence with customers.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Schedule service appointments and dispatch opportunities.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Gather accurate customer and job information.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Document conversations thoroughly and accurately.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Help calm anxious customers and de-escalate upset callers.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Communicate the value of our services without relying on price.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Support technicians by providing complete and accurate call information.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Follow proven customer service and call-handling processes.</span></li>\n</ul>\n<p><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">What Success Looks Like:</span></p>\n<ul>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Consistently booking <span style=\"font-weight: bold\">88–92% of qualified inbound service opportunities.</span></span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Creating positive customer experiences on every interaction.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Maintaining accurate customer records and notes.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Helping technicians arrive informed and prepared.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Representing the company with professionalism, empathy, and confidence.</span></li>\n</ul>\n<p><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">What We're Looking For:</span></p>\n<ul>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Strong communication and listening skills.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Friendly, confident phone presence.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Ability to stay calm under pressure.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Comfortable handling difficult conversations.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Detail-oriented and organized.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Coachable and willing to follow established systems.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Previous experience in customer service, call centers, hospitality, retail, medical offices, dispatching, or administrative support is a plus.</span></li>\n</ul>\n<p><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">This Role Is Ideal For Someone Who...</span></p>\n<ul>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Enjoys helping people solve problems.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Can guide a conversation without sounding pushy.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Remains calm when others are stressed.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Likes working toward measurable goals.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Takes pride in creating exceptional customer experiences.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Understands that customers are buying confidence and trust as much as they are buying service.</span></li>\n</ul>\n<p><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Why Join Drain Masters?</span></p>\n<ul>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">A supportive and encouraging environment.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Stable, year-round employment.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Professional training and development.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Clear expectations and measurable goals.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">Opportunities for growth and advancement.</span></li>\n<li><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt\">A team focused on delivering exceptional service to homeowners throughout Alaska.</span></li>\n</ul>\n<p><span style=\"font-family: 'book antiqua', palatino; font-size: 18pt; font-weight: bold\">If you're ready to be the voice that builds trust, we'd love to hear from you.</span></p>",
    "compensation": "$18-$22/hr DOE",
    "departmentId": "18553",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Experience Representative",
    "departmentLabel": "CSR",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://drainmastersak.bamboohr.com/careers/42",
    "employmentStatusLabel": "Full-Time"
  }
}