Technical Account Manager

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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"white-space:pre-wrap;\">Supper is hiring a first Technical Account Manager to join our Customer Success team. In this role, you will interact daily with high-growth customers, leveraging AI to help them unlock business insights from their data.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"white-space:pre-wrap;\">You will plan and support the implementation of customers new to the Supper platform and manage customer stakeholders to ensure successful adoption of new features or use cases.\". You are the “Supper expert” inside their company as well as the “company expert” inside Supper. You will bring back data requests and needs from the customer and shape the product direction of our platform as an advocate for our most enthusiastic customers.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"white-space:pre-wrap;\">Supper believes in a “customer first” mentality, so we view Account Management as one of (if not the) most important roles at the company. Strong, ongoing customer relationships are the core of what makes us successful with our users, and this role is responsible for cultivating strong, lasting relationships with key customer stakeholders.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:0px;font-size:12pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Plan and support customer onboardings to the Supper platform managing both external and internal stakeholders.</span></li><li style=\"margin:0px;font-size:12pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Engage regularly with customers to assess their business goals and help them unlock insights from Supper to achieve those goals through weekly/monthly adoption meetings and quarterly business reviews.</span></li><li style=\"margin:0px;font-size:12pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Continuously educate and expand engagements with customers, fostering internal Supper advocates within their organizations to increase platform usage by new teams.</span></li><li style=\"margin:0px;font-size:12pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Collaborate daily with Product, Engineering, and GTM teams as the internal voice of the customer.</span></li><li style=\"margin:0px;font-size:12pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Work directly with the co-founders and other company leaders to advocate for product and GTM direction.</span></li><li style=\"margin:0px;font-size:11pt;line-height:1.38;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications</strong></b></li><li style=\"margin:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">3+years of account management experience with customer-facing or GM roles in the tech space (or commensurate experience).</span></li><li style=\"margin:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Highly organized with strong project management skills and ability to prioritize customer interactions .Analytical mindset with excellent communication and collaboration skills.</span></li><li style=\"margin:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Experience or deep interest in early stage technology companies – Supper is a startup!</span></li><li style=\"margin:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Expertise with business intelligence and/or company analytics preferred.</span></li><li style=\"margin:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Direct experience with SQL and other database tools is an added bonus.</span></li><li style=\"margin:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Strong interest in working at an early stage startup; motivated, low ego and intellectually curious</span></li><li style=\"margin:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Ability to work from the NYC office several days a week.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Compensation</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">$120,000 - $160,000 base salary based on experience.</span></li><li style=\"margin:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Variable compensation options based on business targets.</span></li><li style=\"color:rgb(0,0,0);margin:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Early‑stage equity -- you’re not just renting your talent.</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Supper</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0pt 0px;line-height:1.38;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Supper is an AI-native data platform that makes your company’s information as easy to use as a conversation.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0pt 0px;line-height:1.38;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Business teams at most high-growth companies are held back by data request backlogs, overwhelmed by dashboards, or relying on outdated reports.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0pt 0px;line-height:1.38;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Supper changes that. Anyone can just ask a question in plain English and get a clear, trusted answer. No SQL, no dashboards, no waiting. Supper’s chat agent guides users with follow-ups, clarifies intent, and helps them drill into what they actually want to know -- whether it’s sales tracking pipeline velocity, product digging into adoption, or finance monitoring margins.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0pt 0px;line-height:1.38;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">We’ve already helped teams answer over 100,000 real business questions. Supper connects to all your systems, cleans and unifies the data, learns your company’s unique metrics, and keeps everything live and auditable.</span></p>"
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