Principal Software Engineer, Customer Engineering

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    "region": "CA",
    "country": "United States",
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{
  "lists": [
    {
      "text": "WHAT YOU WILL BE DOING",
      "content": "<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Build and deploy AI agents that automate customer escalation workflows — reducing resolution times and improving engineering efficiency.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Integrate agentic capabilities into identity platforms, translating customer needs into engineering roadmap contributions.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Drive innovation at the intersection of AI, Identity Governance (IGA), and cybersecurity — helping enterprises govern Non-Human Identities and agentic workflows.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Serve as a technical liaison between Customer Support, Customer Success, Sales Engineering, and Product — bridging the gap between customer pain points and scalable solutions.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Engage directly on customer calls to represent Engineering and, where needed, prepare Engineering executives ahead of escalations.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Identify and champion tooling improvements — proposing new troubleshooting and performance analysis tools that raise the bar for the wider engineering org.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Track and report on escalation metrics, providing executive-level summaries and holding teams accountable to resolution timelines.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Help the CE team navigate competing priorities and align on strategies that move the needle for the business.</span></li>\n\n</ul></div>"
    },
    {
      "text": "WHAT YOU BRING",
      "content": "<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">10+ years of software engineering experience, with 8+ years in customer-facing or customer engineering roles.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Proven experience in large-scale, multi-tenant production environments.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Curiosity and fluency across modern AI tooling — MCP, A2A protocols, agentic frameworks — and a mindset for continuous learning in uncharted territory.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Hands-on experience with AI-assisted SDLC tools (Amazon Q, GitHub Copilot, Cursor, Claude, or similar).</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Strong command of testing practices — unit, functional, and system integration — and agile methodologies (Scrum and Kanban).</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Solid experience with Git, CI/CD pipelines, and automated deployments.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Deep understanding of APIs, enterprise integrations, and distributed systems.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Outstanding communication skills — equally comfortable in an engineering deep-dive and a customer executive briefing.</span></li>\n<li style=\"font-size: 11.5pt; font-family: Arial, sans-serif; color: #3d3d3a;\"><span style=\"font-size: 11.5pt;\">Experience in Identity &amp; Access Management (IAM / IGA) strongly preferred; familiarity with Zero Trust, PAM, or governance frameworks is a meaningful plus.</span></li>\n\n</ul></div>"
    }
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  "country": "US",
  "createdAt": 1777785811866,
  "updatedAt": null,
  "categories": {
    "team": "Software Engineering",
    "location": "Milpitas, California",
    "commitment": "Full-Time",
    "department": "Engineering",
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