Underwriting Supervisor

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    "requisitionDescription": "<div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p data-pasted=\"true\"><strong>Underwriting Supervisor</strong></p><p><strong>Key Responsibilities</strong></p><ul type=\"disc\"><li>Lead, mentor and manage a team of underwriters and underwriting support staff, including performance reviews, training plans, career development, and workload balancing.</li><li>Monitor underwriting workflow metrics (turn times, decision quality, exception rates, resubmissions) and drive process improvements to meet or exceed SLAs.</li><li>Partner with origination and operations teams to set clear submission requirements, reduce rush applications and resubmissions, and reinforce communication and quality expectations.</li><li>Collaborate with operations (processing, closing) to ensure smooth hand‐off of transactions, clarity of roles, and no bottlenecks exist between departments.</li><li>Review complex or high‐risk underwriting files and provide final decisioning when needed or escalate appropriately.</li><li>Maintain up‐to‐date knowledge of mortgage regulations, credit policy changes, and market conditions; interpret how changes impact underwriting practices.</li><li>Implement and oversee quality control processes within underwriting (e.g., audit of underwriting decisions, exceptions analysis, root‐cause reviews) and apply findings to drive continuous improvement.</li><li>Communicate underwriting metrics, trends and insights to senior leadership, suggesting actionable improvements and providing regular reporting.</li><li>Foster a high‐performance, &ldquo;one-team&rdquo; culture promoting collaboration, accountability, continuous training and feedback loops between underwriting, operations, sales and compliance.</li></ul><p><strong>Qualifications</strong></p><p><strong>Required:</strong></p><ul type=\"disc\"><li>Bachelor&rsquo;s degree (Finance, Business, Risk Management, or related field) or equivalent experience.</li><li>Minimum of 5-7 years of underwriting experience in mortgage lending (conventional, FHA, VA, Non QM, USDA, and Jumbo) with at least 4 years in a supervisory or management role.</li><li>Deep knowledge of credit, income, assets, loan documentation, appraisals, and condo reviews</li><li>Proven track record of managing teams, setting standards, driving process improvements and meeting key performance metrics.</li><li>Excellent leadership, coaching and interpersonal communication skills; ability to build strong relationships across origination, operations and senior leadership.</li><li>Analytical mindset with ability to interpret metrics, identify trends and implement improvement plans.</li><li>High integrity, strong decision‐making skills, attention to detail, and ability to maintain risk controls while supporting business growth.</li><li>Time Management skills are a must-have</li><li>Experience working in Encompass and familiarity with workflow automation tools.</li><li>Experience in developing and implementing checklists, SLAs and standardized playbooks for underwriting teams.</li><li>Knowledge of multiple product lines (e.g., conventional, jumbo, non‐QM, &nbsp;and portfolio).</li><li>Prior involvement in multi-department process improvement, including collaboration with sales, processing, closing and QC/compliance teams.</li><li>FHA and VA delegation is required</li><li>Proven ability to work in fast paced environments and maintaining a positive customer service based attitude</li></ul><p>&nbsp;</p></div></div></div>\n",
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