Customer Experience Coordinator

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    "description": "<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">The Customer Experience Coordinator is responsible for supporting the day-to-day tactical operations of the sales and customer experience while ensuring consistent execution of established customer strategies.&nbsp; This role serves as a key liaison between customers, sales, and internal departments to help maintain strong customer relationships, support operational efficiency, and drive a positive customer experience. </span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Key Responsibilities</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Serve as a primary day-to-day contact for assigned customer accounts, supporting ongoing communication and operational needs. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Execute and maintain established customer experience strategies, processes, and service standards. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Support daily tactical operations, including customer follow-up, order coordination, and issue resolution. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Coordinate with internal departments including engineering, production, quality, shipping, and customer services to ensure timely and accurate fulfillment of customer requirements. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Monitor customer issues, service disruptions, or strategic account matters to the Customer Experience Manager when appropriate. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Assist in maintaining customer records, forecasts, reports, and account documentation. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Support customer satisfaction initiatives by:</span></span>\n\t<ul style=\"list-style-type:circle\">\n\t\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Assisting with Net Promoter Score (NPS) process</span></span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Tracking and analyzing customer feedback trends</span></span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Coordinating follow-up actions with internal teams</span></span></li>\n\t</ul>\n\t</li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Assist with implementation and coordination of corrective actions related to customer concerns. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Support new product introductions and customer onboarding activities in partnership with sales, engineering, and production teams. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Maintain regular communication with customers regarding order status, timelines, and service updates. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Assist with preparation for customer visits, trade shows, meetings and presentations. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Contribute to continuous improvement initiatives focused on operational efficiency and customer satisfaction. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Support the Customer Experience Manager with additional duties and projects as assigned. </span></span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Qualifications</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Associate&rsquo;s degree in business, sales marketing, engineering or related field (or equivalent experience) preferred. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">1-3 years of account management or sales experience in a manufacturing environment</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Proven track record of managing OEM accounts</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Skills and Competencies</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Ability to build strong customer relationships and manage multiple priorities in a fast-paced environment. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Solid understanding of manufacturing processes, supply chain, and product lifecycle management.</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Customer-focused mindset with strong problem-solving abilities. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Collaborative team player who can work cross-functionally. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Strong business acumen and ability to understand technical concepts. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Excellent organizational and time management skills. </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Willingness to travel to customer sites, trade shows, and company locations as needed (10-25%)</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Excellent knowledge of Microsoft Office. </span></span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Physical Requirements</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Lift document storage boxes up to 25 lbs. occasionally</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Prolonged periods of sitting at a desk and working at a computer</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Standing, walking and bending periodically</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Engaging in repetitive movements of wrists, hands, and fingers &ndash; typing and/or writing</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Receiving and responding to oral communication</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Featured Benefits</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Medical Insurance with HSA</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Dental Insurance</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Vision Insurance</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Life Insurance</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Accident &amp; Critical Illness Insurance</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">401(k) Contributions</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Tuition Reimbursement</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Profit Sharing </span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Paid Time Off (PTO)</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Volunteer PTO</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">9 Paid Holidays</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Paid Uniforms</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Boot Reimbursement</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Job Details</span></strong></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Job Title: Customer Experience Coordinator</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Company: Glenn Metalcraft</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Location: Princeton, MN</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Shift: 1st</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Reports To: Customer Experience Manager </span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Direct Reports: No</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Pay Type: Hourly</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Job Type: SG&amp;A</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Requisition ID: 57476</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">The expected base pay range for this position is between $21.00 and $26.00 per hour.&nbsp; The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.&nbsp;</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Who We Are</span></strong></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Elemet Group provides solutions to solve our customers&rsquo; manufacturing and fabrication challenges. Across our four separate locations, we have access to state-of-the-art equipment and highly skilled specialists in CNC metal spinning, robotic welding, automated machining, assembly, powder coating, e-coating, and 2-axis and 5-axis water jet cutting and provide our customers with vertically integrated solutions. </span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Our core values of Teamwork, Integrity, Driven, Innovation, and Fun guide our daily business decisions, foster a strong sense of community, and reinforce our commitment to a positive workplace culture.</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><em><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Elemet Group participates in E-Verify, a federal program that checks the employment eligibility of all new hires.&nbsp;</span></em></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><em><span style=\"font-family:&quot;Arial Nova Cond Light&quot;,sans-serif\">Elemet Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></em></span></p>\n",
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typing and/or writing\\n\\tReceiving and responding to oral communication\\n\\n\\nFeatured Benefits\\n\\n\\n\\tMedical Insurance with HSA\\n\\tDental Insurance\\n\\tVision Insurance\\n\\tLife Insurance\\n\\tAccident &amp; Critical Illness Insurance\\n\\t401(k) Contributions\\n\\tTuition Reimbursement\\n\\tProfit Sharing \\n\\tPaid Time Off (PTO)\\n\\tVolunteer PTO\\n\\t9 Paid Holidays\\n\\tPaid Uniforms\\n\\tBoot Reimbursement\\n\\n\\nJob Details\\n\\nJob Title: Customer Experience Coordinator\\n\\nCompany: Glenn Metalcraft\\n\\nLocation: Princeton, MN\\n\\nShift: 1st\\n\\nReports To: Customer Experience Manager \\n\\nDirect Reports: No\\n\\nPay Type: Hourly\\n\\nJob Type: SG&amp;A\\n\\nRequisition ID: 57476\\n\\nThe expected base pay range for this position is between $21.00 and $26.00 per hour.&nbsp; The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.&nbsp;\\n\\nWho We Are\\n\\nElemet Group provides solutions to solve our customers&rsquo; manufacturing and fabrication challenges. Across our four separate locations, we have access to state-of-the-art equipment and highly skilled specialists in CNC metal spinning, robotic welding, automated machining, assembly, powder coating, e-coating, and 2-axis and 5-axis water jet cutting and provide our customers with vertically integrated solutions. \\n\\nOur core values of Teamwork, Integrity, Driven, Innovation, and Fun guide our daily business decisions, foster a strong sense of community, and reinforce our commitment to a positive workplace culture.\\n\\nElemet Group participates in E-Verify, a federal program that checks the employment eligibility of all new hires.&nbsp;\\n\\nElemet Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\\nQualifications\",\"responsibilities\":\"The Customer Experience Coordinator is responsible for supporting the day-to-day tactical operations of the sales and customer experience while ensuring consistent execution of established customer strategies.&nbsp; This role serves as a key liaison between customers, sales, and internal departments to help maintain strong customer relationships, support operational efficiency, and drive a positive customer experience. \\n\\nKey Responsibilities\\n\\n\\n\\tServe as a primary day-to-day contact for assigned customer accounts, supporting ongoing communication and operational needs. \\n\\tExecute and maintain established customer experience strategies, processes, and service standards. \\n\\tSupport daily tactical operations, including customer follow-up, order coordination, and issue resolution. \\n\\tCoordinate with internal departments including engineering, production, quality, shipping, and customer services to ensure timely and accurate fulfillment of customer requirements. \\n\\tMonitor customer issues, service disruptions, or strategic account matters to the Customer Experience Manager when appropriate. \\n\\tAssist in maintaining customer records, forecasts, reports, and account documentation. \\n\\tSupport customer satisfaction initiatives by:\\n\\t\\n\\t\\tAssisting with Net Promoter Score (NPS) process\\n\\t\\tTracking and analyzing customer feedback trends\\n\\t\\tCoordinating follow-up actions with internal teams\\n\\t\\n\\t\\n\\tAssist with implementation and coordination of corrective actions related to customer concerns. \\n\\tSupport new product introductions and customer onboarding activities in partnership with sales, engineering, and production teams. \\n\\tMaintain regular communication with customers regarding order status, timelines, and service updates. \\n\\tAssist with preparation for customer visits, trade shows, meetings and presentations. \\n\\tContribute to continuous improvement initiatives focused on operational efficiency and customer satisfaction. \\n\\tSupport the Customer Experience Manager with additional duties and projects as assigned. \\n\\n\\nQualifications\\n\\n\\n\\tAssociate&rsquo;s degree in business, sales marketing, engineering or related field (or equivalent experience) preferred. \\n\\t1-3 years of account management or sales experience in a manufacturing environment\\n\\tProven track record of managing OEM accounts\\n\\n\\nSkills and Competencies\\n\\n\\n\\tAbility to build strong customer relationships and manage multiple priorities in a fast-paced environment. \\n\\tSolid understanding of manufacturing processes, supply chain, and product lifecycle management.\\n\\tCustomer-focused mindset with strong problem-solving abilities. \\n\\tCollaborative team player who can work cross-functionally. \\n\\tStrong business acumen and ability to understand technical concepts. \\n\\tExcellent organizational and time management skills. \\n\\tWillingness to travel to customer sites, trade shows, and company locations as needed (10-25%)\\n\\tExcellent knowledge of Microsoft Office. \\n\\n\\nPhysical Requirements\\n\\n\\n\\tLift document storage boxes up to 25 lbs. occasionally\\n\\tProlonged periods of sitting at a desk and working at a computer\\n\\tStanding, walking and bending periodically\\n\\tEngaging in repetitive movements of wrists, hands, and fingers &ndash; typing and/or writing\\n\\tReceiving and responding to oral communication\\n\\n\\nFeatured Benefits\\n\\n\\n\\tMedical Insurance with HSA\\n\\tDental Insurance\\n\\tVision Insurance\\n\\tLife Insurance\\n\\tAccident &amp; Critical Illness Insurance\\n\\t401(k) Contributions\\n\\tTuition Reimbursement\\n\\tProfit Sharing \\n\\tPaid Time Off (PTO)\\n\\tVolunteer PTO\\n\\t9 Paid Holidays\\n\\tPaid Uniforms\\n\\tBoot Reimbursement\\n\\n\\nJob Details\\n\\nJob Title: Customer Experience Coordinator\\n\\nCompany: Glenn Metalcraft\\n\\nLocation: Princeton, MN\\n\\nShift: 1st\\n\\nReports To: Customer Experience Manager \\n\\nDirect Reports: No\\n\\nPay Type: Hourly\\n\\nJob Type: SG&amp;A\\n\\nRequisition ID: 57476\\n\\nThe expected base pay range for this position is between $21.00 and $26.00 per hour.&nbsp; The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.&nbsp;\\n\\nWho We Are\\n\\nElemet Group provides solutions to solve our customers&rsquo; manufacturing and fabrication challenges. Across our four separate locations, we have access to state-of-the-art equipment and highly skilled specialists in CNC metal spinning, robotic welding, automated machining, assembly, powder coating, e-coating, and 2-axis and 5-axis water jet cutting and provide our customers with vertically integrated solutions. \\n\\nOur core values of Teamwork, Integrity, Driven, Innovation, and Fun guide our daily business decisions, foster a strong sense of community, and reinforce our commitment to a positive workplace culture.\\n\\nElemet Group participates in E-Verify, a federal program that checks the employment eligibility of all new hires.&nbsp;\\n\\nElemet Group is an Equal Opportunity Employer. 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