Customer Service Representative

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    "requisitionDescription": "<p><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.3.26/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></p><div class=\"fr-view\"><p id=\"isPasted\"><strong>JOB DESCRIPTION: &nbsp;CUSTOMER SERVICE REPRESENTATIVE</strong></p><p>&nbsp;<strong>Summary/Objective<br>&nbsp;</strong>The Customer Service Representative will interact with customers and co-workers by providing information in response to inquiries about products and services.</p><p>&nbsp;<strong>Essential Functions</strong></p><ol start=\"1\" type=\"1\"><li>Interacts with customers via telephone, email, or in person to provide support and information on products and services. &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Examine endorsements and signatures on large paid items. &nbsp;</li><li>Assists with customer questions and complaints; when the issue is beyond the representative&rsquo;s knowledge, forwards to the appropriate staff.</li><li>Ensures that appropriate actions are taken to resolve customers&#39; problems and concerns.</li><li>Pulling and filing of closed/ dormant signature cards.</li><li>Review obituaries daily.</li><li>Scan daily work.</li><li>Research for subpoenas.</li><li>Complete incoming credit report requests.</li><li>Responsible for ensuring the Code of Ethics is being followed.</li><li>Responsible for reporting any Code of Ethics/ Internal fraud violations.</li><li>Follow all bank policies and procedures.</li><li>Performs all other related duties as assigned.</li></ol><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><strong>&nbsp;</strong><strong>Competencies</strong></p><ol start=\"1\" type=\"1\"><li>Customer/Client Focus.</li><li>Decision Making.</li><li>Technical Capacity.</li><li>Stress Management/Composure.</li><li>Thoroughness.</li><li>Communication Proficiency</li></ol><p><strong>Supervisory Responsibility: &nbsp;</strong>This position has no supervisory responsibilities.</p><p><strong>Work Environment:&nbsp;</strong>This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, calculators, and scanners.&nbsp;</p><p><strong>Physical Demands: &nbsp;</strong>This position requires manual dexterity, the ability to lift files and open filing cabinets. This position requires prolonged sitting, bending, stooping or standing as necessary. &nbsp;</p><p><strong>Position Type/Expected Hours of Work: &nbsp;</strong>This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5 p.m., with a Saturday rotating schedule from 8:30 a.m. to noon.</p><p><strong>Travel: &nbsp;</strong>No travel is normally expected for this position. &nbsp;However, temporary placement at other locations may occur due to vacation, illness, or staff shortage.</p><p><strong>Required Education and Experience</strong></p><p><strong>&nbsp;</strong>&nbsp; &nbsp; &nbsp; 1. &nbsp;High school diploma or equivalent.</p><p>&nbsp; &nbsp; &nbsp; &nbsp;2. &nbsp;Computer experience, Microsoft Suite preferred.&nbsp;</p><p><strong>Preferred Education and Experience</strong></p><ol start=\"1\" type=\"1\"><li>Previous customer service experience.</li><li>Two or more years of banking experience.</li></ol><p><strong>Additional Eligibility Qualifications: &nbsp;</strong>Multi-lingual capabilities, including Spanish, are a plus.</p><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong id=\"isPasted\">Classification: &nbsp;</strong>Non-exempt</p><p><strong>Other Duties: &nbsp;</strong>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>EOE/AA Disability/ Veteran</strong></p></div><p></p>\n",
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