ServiceNow Queue Manager

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  "detail": {
    "url": "https://futuretechenterpriseinc.applytojob.com/apply/jobs/details/aHNbFkWE1M?&",
    "heading": "ServiceNow Queue Manager",
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    "description_html": "<span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Future Tech Enterprise, a leader in IT fulfillment and lifecycle solutions, is seeking a <b>ServiceNow Queue Manager</b> to oversee and manage <strong>ServiceNow ticket workflows </strong>related to computer fulfillment, returns, and asset lifecycle tracking for key enterprise clients. This role bridges the gap between customer ServiceNow environments and Future Tech’s internal ERP system, ensuring operational excellence, data integrity, and SLA compliance across every phase of the fulfillment lifecycle.<br><br><u><strong>**Please Note** This is NOT a developer role **</strong></u></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">The<strong> ServiceNow Queue Manager </strong>will work closely with Program Managers, Inside Sales, Depot Operations, and Customer Stakeholders to provide accurate, timely, and customer-aligned execution across all ServiceNow-related tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about process improvement and system integration.<br><br><strong>This is a Fort Lauderdale based on-site position. </strong>The work hours are <strong>Monday - Friday, 8:30a -5:30p Eastern time. </strong>Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">This position has responsibilities that include working with a government contractor; therefore, <strong>U.S. citizenship is required. </strong></span></span></span></span></span><br><br><u><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Key Responsibilities</span></b></span></span></u><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">ServiceNow Ticket Management</span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Escalate workflow blockers or inconsistencies to appropriate stakeholders, including the customer’s ITSM owner, internal IT support, and the Program Manager.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with the Program Manager to review SLA compliance reports, backlog risks, and performance KPIs on a regular cadence.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Returns Queue Oversight</span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Oversee the ServiceNow Returns Queue and asset record management tasks.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Validate returned equipment against asset tags, serial numbers, and customer-owned configurations to ensure integrity.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Cross-reference returned asset data with Future Tech’s ERP system and the customer’s CMDB (Configuration Management Database).</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Validate ownership status and warranty coverage before final disposition.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Implement quality assurance controls to mitigate inaccuracies arising from limitations or ServiceNow field constraints.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Inventory Control and Lifecycle Tracking</span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Track device movements throughout the entire lifecycle—from procurement to fulfillment, returns, redeployment, and disposition.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Leverage reporting capabilities for visibility across inventory locations, statuses, and shipment flows.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure in-transit and depot inventory is reflected accurately in internal systems and customer dashboards.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Continuous Improvement & Process Feedback</span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Provide ongoing feedback to Future Tech and customer teams on ServiceNow system optimization opportunities.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Document and recommend changes to reduce manual interventions, accelerate ticket handling, and align workflows between platforms.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Stay informed of all changes to customer ServiceNow workflows, field configurations, and automation scripts that may impact fulfillment procedures.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Train team members and document SOPs (standard operating procedures) for ServiceNow queue responsibilities.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Qualifications </span></b></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Required:</span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>3+ years </strong>of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules).</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Familiarity with ERP systems and asset tracking/inventory platforms.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with SLA monitoring, reporting, and issue escalation protocols.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Exceptional attention to detail and process accuracy.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Intermediate Excel skills for custom reporting and dashboard creation.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong communication skills, including stakeholder updates and documentation creation.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. </span></span></span></span></span></li></ul><strong><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">Why Join Future Tech</span></span></strong><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">Influence the future of a rapidly evolving enterprise technology leader.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">Collaborate with industry giants and public sector innovators to co-create impactful solutions.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation.</span></span></li></ul><strong><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">About Future Tech Enterprise, Inc.</span></span></strong><br><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.<br><br>#LI-onsite #FutureTechJobs #LI-SG1</span></span><br> <p> </p>\n\n<p><span style=\\\"font-size:9px\\\">Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.</span></p>",
    "description_text": "Future Tech Enterprise, a leader in IT fulfillment and lifecycle solutions, is seeking a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment, returns, and asset lifecycle tracking for key enterprise clients. This role bridges the gap between customer ServiceNow environments and Future Tech’s internal ERP system, ensuring operational excellence, data integrity, and SLA compliance across every phase of the fulfillment lifecycle.\n **Please Note** This is NOT a developer role **\n The ServiceNow Queue Manager will work closely with Program Managers, Inside Sales, Depot Operations, and Customer Stakeholders to provide accurate, timely, and customer-aligned execution across all ServiceNow-related tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about process improvement and system integration.\n This is a Fort Lauderdale based on-site position. The work hours are Monday - Friday, 8:30a -5:30p Eastern time. Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO.\n This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.\n Key Responsibilities\n ServiceNow Ticket Management Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support.\n Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems.\n Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations.\n Escalate workflow blockers or inconsistencies to appropriate stakeholders, including the customer’s ITSM owner, internal IT support, and the Program Manager.\n Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service.\n Collaborate with the Program Manager to review SLA compliance reports, backlog risks, and performance KPIs on a regular cadence.\n Returns Queue Oversight Oversee the ServiceNow Returns Queue and asset record management tasks.\n Validate returned equipment against asset tags, serial numbers, and customer-owned configurations to ensure integrity.\n Cross-reference returned asset data with Future Tech’s ERP system and the customer’s CMDB (Configuration Management Database).\n Validate ownership status and warranty coverage before final disposition.\n Implement quality assurance controls to mitigate inaccuracies arising from limitations or ServiceNow field constraints.\n Inventory Control and Lifecycle Tracking Track device movements throughout the entire lifecycle—from procurement to fulfillment, returns, redeployment, and disposition.\n Leverage reporting capabilities for visibility across inventory locations, statuses, and shipment flows.\n Ensure in-transit and depot inventory is reflected accurately in internal systems and customer dashboards.\n Continuous Improvement & Process Feedback Provide ongoing feedback to Future Tech and customer teams on ServiceNow system optimization opportunities.\n Document and recommend changes to reduce manual interventions, accelerate ticket handling, and align workflows between platforms.\n Stay informed of all changes to customer ServiceNow workflows, field configurations, and automation scripts that may impact fulfillment procedures.\n Train team members and document SOPs (standard operating procedures) for ServiceNow queue responsibilities.\n Qualifications  Required: 3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules).\n Familiarity with ERP systems and asset tracking/inventory platforms.\n Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management.\n Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams.\n Experience with SLA monitoring, reporting, and issue escalation protocols.\n Exceptional attention to detail and process accuracy.\n Intermediate Excel skills for custom reporting and dashboard creation.\n Strong communication skills, including stakeholder updates and documentation creation.\n This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.\n Why Join Future Tech Influence the future of a rapidly evolving enterprise technology leader.\n Collaborate with industry giants and public sector innovators to co-create impactful solutions.\n Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation.\n About Future Tech Enterprise, Inc.\n Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.\n#LI-onsite #FutureTechJobs #LI-SG1\n Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.",
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      "datePosted": "2026-05-08",
      "description": "<span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Future Tech Enterprise, a leader in IT fulfillment and lifecycle solutions, is seeking a <b>ServiceNow Queue Manager</b> to oversee and manage <strong>ServiceNow ticket workflows </strong>related to computer fulfillment, returns, and asset lifecycle tracking for key enterprise clients. This role bridges the gap between customer ServiceNow environments and Future Tech’s internal ERP system, ensuring operational excellence, data integrity, and SLA compliance across every phase of the fulfillment lifecycle.<br><br><u><strong>**Please Note** This is NOT a developer role **</strong></u></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">The<strong> ServiceNow Queue Manager </strong>will work closely with Program Managers, Inside Sales, Depot Operations, and Customer Stakeholders to provide accurate, timely, and customer-aligned execution across all ServiceNow-related tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about process improvement and system integration.<br><br><strong>This is a Fort Lauderdale based on-site position. </strong>The work hours are <strong>Monday - Friday, 8:30a -5:30p Eastern time. </strong>Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">This position has responsibilities that include working with a government contractor; therefore, <strong>U.S. citizenship is required. </strong></span></span></span></span></span><br><br><u><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Key Responsibilities</span></b></span></span></u><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">ServiceNow Ticket Management</span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Escalate workflow blockers or inconsistencies to appropriate stakeholders, including the customer’s ITSM owner, internal IT support, and the Program Manager.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with the Program Manager to review SLA compliance reports, backlog risks, and performance KPIs on a regular cadence.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Returns Queue Oversight</span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Oversee the ServiceNow Returns Queue and asset record management tasks.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Validate returned equipment against asset tags, serial numbers, and customer-owned configurations to ensure integrity.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Cross-reference returned asset data with Future Tech’s ERP system and the customer’s CMDB (Configuration Management Database).</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Validate ownership status and warranty coverage before final disposition.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Implement quality assurance controls to mitigate inaccuracies arising from limitations or ServiceNow field constraints.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Inventory Control and Lifecycle Tracking</span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Track device movements throughout the entire lifecycle—from procurement to fulfillment, returns, redeployment, and disposition.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Leverage reporting capabilities for visibility across inventory locations, statuses, and shipment flows.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure in-transit and depot inventory is reflected accurately in internal systems and customer dashboards.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Continuous Improvement & Process Feedback</span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Provide ongoing feedback to Future Tech and customer teams on ServiceNow system optimization opportunities.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Document and recommend changes to reduce manual interventions, accelerate ticket handling, and align workflows between platforms.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Stay informed of all changes to customer ServiceNow workflows, field configurations, and automation scripts that may impact fulfillment procedures.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Train team members and document SOPs (standard operating procedures) for ServiceNow queue responsibilities.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Qualifications </span></b></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Required:</span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>3+ years </strong>of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules).</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Familiarity with ERP systems and asset tracking/inventory platforms.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with SLA monitoring, reporting, and issue escalation protocols.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Exceptional attention to detail and process accuracy.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Intermediate Excel skills for custom reporting and dashboard creation.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong communication skills, including stakeholder updates and documentation creation.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\">This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. </span></span></span></span></span></li></ul><strong><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">Why Join Future Tech</span></span></strong><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">Influence the future of a rapidly evolving enterprise technology leader.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">Collaborate with industry giants and public sector innovators to co-create impactful solutions.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation.</span></span></li></ul><strong><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">About Future Tech Enterprise, Inc.</span></span></strong><br><span style=\"font-size:10.5pt;\"><span style=\"font-family:'-apple-system';\">Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.<br><br>#LI-onsite #FutureTechJobs #LI-SG1</span></span><br> <p> </p>\n\n<p><span style=\\\"font-size:9px\\\">Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.</span></p>",
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