Product Owner, Fulfillment and Tracking

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    "ShortDescriptionStr": "We are looking for an enthusiastic, dynamic, pizza-loving Product Owner to lead the Fulfillment & Tracking experience across Pizza Hut’s digital platforms, driving seamless order lifecycle and real-time tracking experiences for our customers.\n\nYou will own the customer journey after checkout - ensuring seamless order processing, accurate status updates, and real-time tracking across both Web and App experiences.\n\nYou will play a critical role in shaping how customers experience their order from placement through completion - driving transparency, reliability, and customer confidence\n\nAs the voice of the customer, you will partner closely with engineering, UX, operations, and data teams to build scalable, reliable, and intuitive fulfillment experiences.\n",
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    "ExternalDescriptionStr": "<p>We are looking for an enthusiastic, dynamic, pizza-loving Product Owner to lead the Fulfillment &amp; Tracking experience across Pizza Hut’s digital platforms, driving seamless order lifecycle and real-time tracking experiences for our customers.</p><p>You will own the customer journey after checkout - ensuring seamless order processing, accurate status updates, and real-time tracking across both Web and App experiences.</p><p>You will play a critical role in shaping how customers experience their order from placement through completion - driving transparency, reliability, and customer confidence</p><p>As the voice of the customer, you will partner closely with engineering, UX, operations, and data teams to build scalable, reliable, and intuitive fulfillment experiences.<br><br>What You’ll Own<br>•&nbsp;&nbsp;&nbsp;&nbsp;End-to-end Fulfillment &amp; Tracking product domain<br>•&nbsp;&nbsp;&nbsp;&nbsp;Customer journey from order placement → fulfillment → real-time tracking → completion<br>•&nbsp;&nbsp;&nbsp;&nbsp;Integration with backend systems supporting order lifecycle and status updates<br>•&nbsp;&nbsp;&nbsp;&nbsp;Real-time visibility into order status, accuracy, and timing<br>•&nbsp;&nbsp;&nbsp;&nbsp;Continuous improvement of post-checkout experience, order success, and customer satisfaction<br>&nbsp;</p>",
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    "ExternalPostedStartDate": "2026-06-04T16:21:16+00:00",
    "ExternalQualificationsStr": "<p>Qualifications<br>Experience<br>•&nbsp;&nbsp;&nbsp;&nbsp;4–6+ years of experience as a Product Owner, Product Manager, or Business Analyst<br>•&nbsp;&nbsp;&nbsp;&nbsp;Experience with e-commerce or customer-facing digital products (Web/App)<br>•&nbsp;&nbsp;&nbsp;&nbsp;Experience working on post-purchase flows, order lifecycle management, or tracking systems preferred<br><br>Technical &amp; Product Skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;Proven experience working in Agile environments, owning epics through delivery (epics, features, user stories, sprint execution)&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Hands-on experience with tools such as Jira, Confluence, and analytics platforms to manage delivery and measure outcomes&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to partner deeply with engineering teams, challenge assumptions, and make informed technical trade-offs to drive scalable solutions&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Comfortable translating complex technical concepts into clear product requirements and business outcomes<br><br>Execution &amp; Leadership<br>•&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to own a product area end-to-end<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong prioritization and decision-making skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and stakeholder management skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;Comfortable working in fast-paced, ambiguous environments<br><br>Nice to Have<br>•&nbsp;&nbsp;&nbsp;&nbsp;Experience with real-time tracking systems, order lifecycle management, or fulfillment workflows<br>•&nbsp;&nbsp;&nbsp;&nbsp;Exposure to event-driven systems and status-based orchestration<br>•&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with analytics and experimentation tools<br>&nbsp;</p><p>Salary range: $121,600- $142,000 + bonus eligibility + comprehensive benefits</p>",
    "InternalQualificationsStr": "<p>Qualifications<br>Experience<br>•&nbsp;&nbsp;&nbsp;&nbsp;4–6+ years of experience as a Product Owner, Product Manager, or Business Analyst<br>•&nbsp;&nbsp;&nbsp;&nbsp;Experience with e-commerce or customer-facing digital products (Web/App)<br>•&nbsp;&nbsp;&nbsp;&nbsp;Experience working on post-purchase flows, order lifecycle management, or tracking systems preferred<br><br>Technical &amp; Product Skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;Proven experience working in Agile environments, owning epics through delivery (epics, features, user stories, sprint execution)&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Hands-on experience with tools such as Jira, Confluence, and analytics platforms to manage delivery and measure outcomes&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to partner deeply with engineering teams, challenge assumptions, and make informed technical trade-offs to drive scalable solutions&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Comfortable translating complex technical concepts into clear product requirements and business outcomes<br><br>Execution &amp; Leadership<br>•&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to own a product area end-to-end<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong prioritization and decision-making skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and stakeholder management skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;Comfortable working in fast-paced, ambiguous environments<br><br>Nice to Have<br>•&nbsp;&nbsp;&nbsp;&nbsp;Experience with real-time tracking systems, order lifecycle management, or fulfillment workflows<br>•&nbsp;&nbsp;&nbsp;&nbsp;Exposure to event-driven systems and status-based orchestration<br>•&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with analytics and experimentation tools<br>&nbsp;</p>",
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    "ExternalResponsibilitiesStr": "<p>Key Responsibilities<br>Strategy &amp; Product Ownership<br>•&nbsp;&nbsp;&nbsp;&nbsp;Own and execute the Fulfillment &amp; Tracking product roadmap, aligned with business and operational goals<br>•&nbsp;&nbsp;&nbsp;&nbsp;Translate product vision into clear requirements, features, and user stories<br>•&nbsp;&nbsp;&nbsp;&nbsp;Drive improvements in order lifecycle orchestration, tracking transparency, and customer experience<br>•&nbsp;&nbsp;&nbsp;&nbsp;Partner with Operations and Store teams to align digital experience with fulfillment workflows<br><br>Delivery &amp; Execution<br>•&nbsp;&nbsp;&nbsp;&nbsp;Break down complex problems into epics, features, and sprint-ready user stories<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage and prioritize the product backlog to maximize business and customer value<br>•&nbsp;&nbsp;&nbsp;&nbsp;Lead Agile ceremonies: stand-ups, sprint planning, grooming, retrospectives<br>•&nbsp;&nbsp;&nbsp;&nbsp;Drive end-to-end delivery including testing, release coordination, and post-launch validation<br>•&nbsp;&nbsp;&nbsp;&nbsp;Identify and manage risks, dependencies, and cross-team coordination<br><br>Cross-Functional Collaboration<br>•&nbsp;&nbsp;&nbsp;&nbsp;Act as the bridge between business, engineering, UX, and analytics teams<br>•&nbsp;&nbsp;&nbsp;&nbsp;Partner with UX to design intuitive order tracking and status experiences<br>•&nbsp;&nbsp;&nbsp;&nbsp;Work with data teams to define and monitor key success metrics<br>•&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with internal and external partners supporting order and fulfillment systems<br><br>Customer &amp; Data Focus<br>•&nbsp;&nbsp;&nbsp;&nbsp;Deeply understand customer pain points in the fulfillment journey<br>•&nbsp;&nbsp;&nbsp;&nbsp;Use data and insights to drive prioritization and decision-making<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor and improve key metrics such as:<br>o&nbsp;&nbsp;&nbsp;&nbsp;Order success rate<br>o&nbsp;&nbsp;&nbsp;&nbsp;Tracking engagement<br>o&nbsp;&nbsp;&nbsp;&nbsp;Order accuracy and timing<br>o&nbsp;&nbsp;&nbsp;&nbsp;Post-checkout conversion<br>&nbsp;</p>",
    "InternalResponsibilitiesStr": "<p>Key Responsibilities<br>Strategy &amp; Product Ownership<br>•&nbsp;&nbsp;&nbsp;&nbsp;Own and execute the Fulfillment &amp; Tracking product roadmap, aligned with business and operational goals<br>•&nbsp;&nbsp;&nbsp;&nbsp;Translate product vision into clear requirements, features, and user stories<br>•&nbsp;&nbsp;&nbsp;&nbsp;Drive improvements in order lifecycle orchestration, tracking transparency, and customer experience<br>•&nbsp;&nbsp;&nbsp;&nbsp;Partner with Operations and Store teams to align digital experience with fulfillment workflows<br><br>Delivery &amp; Execution<br>•&nbsp;&nbsp;&nbsp;&nbsp;Break down complex problems into epics, features, and sprint-ready user stories<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage and prioritize the product backlog to maximize business and customer value<br>•&nbsp;&nbsp;&nbsp;&nbsp;Lead Agile ceremonies: stand-ups, sprint planning, grooming, retrospectives<br>•&nbsp;&nbsp;&nbsp;&nbsp;Drive end-to-end delivery including testing, release coordination, and post-launch validation<br>•&nbsp;&nbsp;&nbsp;&nbsp;Identify and manage risks, dependencies, and cross-team coordination<br><br>Cross-Functional Collaboration<br>•&nbsp;&nbsp;&nbsp;&nbsp;Act as the bridge between business, engineering, UX, and analytics teams<br>•&nbsp;&nbsp;&nbsp;&nbsp;Partner with UX to design intuitive order tracking and status experiences<br>•&nbsp;&nbsp;&nbsp;&nbsp;Work with data teams to define and monitor key success metrics<br>•&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with internal and external partners supporting order and fulfillment systems<br><br>Customer &amp; Data Focus<br>•&nbsp;&nbsp;&nbsp;&nbsp;Deeply understand customer pain points in the fulfillment journey<br>•&nbsp;&nbsp;&nbsp;&nbsp;Use data and insights to drive prioritization and decision-making<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor and improve key metrics such as:<br>o&nbsp;&nbsp;&nbsp;&nbsp;Order success rate<br>o&nbsp;&nbsp;&nbsp;&nbsp;Tracking engagement<br>o&nbsp;&nbsp;&nbsp;&nbsp;Order accuracy and timing<br>o&nbsp;&nbsp;&nbsp;&nbsp;Post-checkout conversion<br>&nbsp;</p>",
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