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Desktop Technician - BIA

6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001 · Albuquerque, NM, US, Albuquerque, NM · Remote · Active · $45,000–$54,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001
TitleDesktop Technician - BIA
Normalized title-
Department / team-
LocationAlbuquerque, NM, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$45,000–$54,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-02 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001
Sourcec8e5ba7f-bbb9-4491-8ebf-b1aba980c472
ATS providerADP Workforce Now Recruiting

Description

Job Summary Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking a Desktop Technician III to provide advanced technical support for end-user computing environments. This role ensures the reliable operation of desktop systems, mobile devices, and network infrastructure through the installation, configuration, and troubleshooting of hardware and software. The Desktop Technician III delivers high-quality customer support, resolves complex technical issues, and supports both standard office and specialized applications. This position operates independently with minimal supervision in a fast-paced, mission-driven environment. NIST SP 800-53 Compliance Requirement All personnel must operate within the NIST SP 800-53 framework developed by the National Institute of Standards and Technology , ensuring compliance with federal cybersecurity requirements, including the Federal Information Security Modernization Act . This includes adherence to technical, operational, and management security controls. Key Responsibilities Technical Support & Operations Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, and scanners Install, configure, and troubleshoot hardware, operating systems, and software applications Support and maintain Microsoft Windows operating systems in enterprise environments Diagnose and resolve network connectivity issues across LANs, servers, and network switches User Support & Applications Assist users with Microsoft Office Suite and Google Workspace (Gmail) applications Support specialized applications such as GIS, AutoCAD, and other business-critical systems Provide end-user training and guidance on systems, applications, and IT best practices System Maintenance & Deployment Perform system imaging, software deployment, patching, and system upgrades Maintain system integrity and ensure compliance with enterprise standards Documentation & Collaboration Document incidents, service requests, and resolutions in ticketing systems in accordance with SLA requirements Escalate complex technical issues and collaborate with network, systems, and cybersecurity teams Contribute to knowledge base development and process standardization Compliance & Continuous Improvement Maintain compliance with organizational IT policies, security standards, and federal requirements Support continuous improvement initiatives across IT service delivery Required Qualifications U.S. Citizenship required Must have the ability to obtain and maintain the required federal suitability or background clearance Associate degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience Minimum of 3 years of hands-on technical support experience in an IT environment Technical Experience: Desktop and laptop systems Mobile devices Printers and scanners Local area networks (LAN), servers, and network switches Core Skills: Proficiency in installing and troubleshooting hardware and software Strong working knowledge of Microsoft Windows operating systems Experience with Microsoft Office Suite and Google Workspace (Gmail) Ability to work independently with minimal supervision Strong analytical, problem-solving, and customer service skills Preferred Qualifications Experience supporting GIS, AutoCAD, or other specialized technical applications Familiarity with enterprise IT environments, ticketing systems, and remote support tools Knowledge of IT security practices and compliance standards in federal or regulated environments (e.g., DOI) Experience supporting government or large enterprise environments Relevant certifications: CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft certifications Experience with system imaging tools, asset management systems, and software deployment solutions Physical Demands – IT / Office Role This position is primarily office-based and requires prolonged periods of sitting, typing, and working on a computer. Occasional walking, standing, bending, and reaching may be required. Ability to lift up to 15 pounds (occasionally more) Visual acuity including close, distance, and color vision required Ability to communicate effectively in a professional office environment Occasional travel and extended hours may be required Physical Demands – Construction / Field Role This role may include work in field or mixed environments depending on assignment. Frequent walking, standing, climbing, and working on uneven terrain Ability to use ladders, scaffolding, and wear required PPE Ability to lift up to 50 pounds Ability to communicate effectively in active environments Travel and extended/irregular hours may be required Equal Employment Opportunity Statement Quivera Enterprises LLC and its subsidiaries are a 100% tribally owned, SBA-certified Small Disadvantaged Business . Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.

Full job record

Job ID82c2d4dfb274a4beee9dce39af786e4b3e32536e
Org ID8341309d-c27b-4e96-aa54-795f64948641
Source IDc8e5ba7f-bbb9-4491-8ebf-b1aba980c472
Board IDc8e5ba7f-bbb9-4491-8ebf-b1aba980c472
Provideradp_workforcenow
Provider Job Key550435
TitleDesktop Technician - BIA
Normalized Title—
Statusactive
Activeyes
Location TextAlbuquerque, NM, US, Albuquerque, NM
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNM
CityAlbuquerque
Salary Raw45000.00 To 54000.00 (USD) Annually
Salary Min45,000
Salary Max54,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6d3c3ae7-d68f-42ba-8b80-a61728680310&ccId=19000101_000001&lang=en_US&type=JS&jobId=550435&jwId=9201442331574_1
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First Seen At2026-05-31 18:54:48Z
Last Seen At2026-06-06 12:33:11Z
Last Checked At2026-06-06 12:33:11Z
Last Changed At2026-06-06 12:33:11Z
Inactive At—
Source Posted At2026-04-02 14:58:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><h3 data-section-id=\"1c14gp9\" data-start=\"332\" data-end=\"353\" data-pasted=\"true\"><strong data-start=\"336\" data-end=\"351\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">Job Summary</span></strong></h3><p data-start=\"354\" data-end=\"729\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking a <strong data-start=\"437\" data-end=\"463\">Desktop Technician III</strong> to provide advanced technical support for end-user computing environments. This role ensures the reliable operation of desktop systems, mobile devices, and network infrastructure through the installation, configuration, and troubleshooting of hardware and software.</span></p><p data-start=\"731\" data-end=\"1003\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">The Desktop Technician III delivers high-quality customer support, resolves complex technical issues, and supports both standard office and specialized applications. This position operates independently with minimal supervision in a fast-paced, mission-driven environment.</span></p><hr data-start=\"1005\" data-end=\"1008\"><h3 data-section-id=\"1ems1lg\" data-start=\"1010\" data-end=\"1057\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"1014\" data-end=\"1055\">NIST SP 800-53 Compliance Requirement</strong></span></h3><p data-start=\"1058\" data-end=\"1410\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">All personnel must operate within the <strong data-start=\"1096\" data-end=\"1137\">NIST SP 800-53</strong> framework developed by the <strong data-start=\"1165\" data-end=\"1206\">National Institute of Standards and Technology</strong>, ensuring compliance with federal cybersecurity requirements, including the <strong data-start=\"1283\" data-end=\"1324\">Federal Information Security Modernization Act</strong>. This includes adherence to technical, operational, and management security controls.</span></p><hr data-start=\"1412\" data-end=\"1415\"><h3 data-section-id=\"165gfiz\" data-start=\"1417\" data-end=\"1445\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"1421\" data-end=\"1445\">Key Responsibilities</strong></span></h3><h4 data-start=\"1447\" data-end=\"1486\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"1452\" data-end=\"1486\">Technical Support &amp; Operations</strong></span></h4><ul data-start=\"1487\" data-end=\"1870\"><li data-section-id=\"o6u438\" data-start=\"1487\" data-end=\"1590\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, and scanners</li><li data-section-id=\"52zu0a\" data-start=\"1591\" data-end=\"1686\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Install, configure, and troubleshoot hardware, operating systems, and software applications</li><li data-section-id=\"1fz7rwh\" data-start=\"1687\" data-end=\"1774\" style=\"font-size: 11px; 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font-family: verdana, sans-serif;\">Provide end-user training and guidance on systems, applications, and IT best practices</li></ul><h4 data-start=\"2183\" data-end=\"2223\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"2188\" data-end=\"2223\">System Maintenance &amp; Deployment</strong></span></h4><ul data-start=\"2224\" data-end=\"2380\"><li data-section-id=\"1o12cav\" data-start=\"2224\" data-end=\"2302\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Perform system imaging, software deployment, patching, and system upgrades</li><li data-section-id=\"l2zsrk\" data-start=\"2303\" data-end=\"2380\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Maintain system integrity and ensure compliance with enterprise standards</li></ul><h4 data-start=\"2382\" data-end=\"2420\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"2387\" data-end=\"2420\">Documentation &amp; Collaboration</strong></span></h4><ul data-start=\"2421\" data-end=\"2709\"><li data-section-id=\"ijaqag\" data-start=\"2421\" data-end=\"2535\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Document incidents, service requests, and resolutions in ticketing systems in accordance with SLA requirements</li><li data-section-id=\"1to2die\" data-start=\"2536\" data-end=\"2636\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Escalate complex technical issues and collaborate with network, systems, and cybersecurity teams</li><li data-section-id=\"ii6wm1\" data-start=\"2637\" data-end=\"2709\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Contribute to knowledge base development and process standardization</li></ul><h4 data-start=\"2711\" data-end=\"2755\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"2716\" data-end=\"2755\">Compliance &amp; Continuous Improvement</strong></span></h4><ul data-start=\"2756\" data-end=\"2931\"><li data-section-id=\"xxuo5j\" data-start=\"2756\" data-end=\"2857\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Maintain compliance with organizational IT policies, security standards, and federal requirements</li><li data-section-id=\"nuvkge\" data-start=\"2858\" data-end=\"2931\" style=\"font-size: 11px; 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font-family: verdana, sans-serif;\">Associate degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience</li><li data-section-id=\"109ah9r\" data-start=\"3253\" data-end=\"3341\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Minimum of <strong data-start=\"3266\" data-end=\"3277\">3 years</strong> of hands-on technical support experience in an IT environment</li></ul><p data-start=\"3343\" data-end=\"3368\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"3343\" data-end=\"3368\">Technical Experience:</strong></span></p><ul data-start=\"3369\" data-end=\"3505\"><li data-section-id=\"z1859t\" data-start=\"3369\" data-end=\"3399\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Desktop and laptop systems</li><li data-section-id=\"1uvllz7\" data-start=\"3400\" data-end=\"3418\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Mobile devices</li><li data-section-id=\"2go7k3\" data-start=\"3419\" data-end=\"3444\" style=\"font-size: 11px; 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font-family: verdana, sans-serif;\">Knowledge of IT security practices and compliance standards in federal or regulated environments (e.g., DOI)</li><li data-section-id=\"1tp9dof\" data-start=\"4193\" data-end=\"4262\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Experience supporting government or large enterprise environments</li><li data-section-id=\"p90bx6\" data-start=\"4263\" data-end=\"4384\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Relevant certifications:<ul data-start=\"4292\" data-end=\"4384\" style=\"font-size: initial; font-family: initial;\"><li data-section-id=\"1qi23pr\" data-start=\"4292\" data-end=\"4306\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">CompTIA A+</li><li data-section-id=\"8l30j4\" data-start=\"4309\" data-end=\"4329\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">CompTIA Network+</li><li data-section-id=\"js96rc\" data-start=\"4332\" data-end=\"4353\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">CompTIA Security+</li><li data-section-id=\"15ygbp3\" data-start=\"4356\" data-end=\"4384\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Microsoft certifications</li></ul></li><li data-section-id=\"1i2hkqi\" data-start=\"4385\" data-end=\"4486\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Experience with system imaging tools, asset management systems, and software deployment solutions</li></ul><hr data-start=\"4488\" data-end=\"4491\"><h3 data-section-id=\"lx8k5u\" data-start=\"4493\" data-end=\"4536\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"4497\" data-end=\"4536\">Physical Demands &ndash; IT / Office Role</strong></span></h3><p data-start=\"4538\" data-end=\"4724\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">This position is primarily office-based and requires prolonged periods of sitting, typing, and working on a computer. Occasional walking, standing, bending, and reaching may be required.</span></p><ul data-start=\"4726\" data-end=\"4985\"><li data-section-id=\"4iafee\" data-start=\"4726\" data-end=\"4781\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ability to lift up to 15 pounds (occasionally more)</li><li data-section-id=\"lkko2g\" data-start=\"4782\" data-end=\"4852\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Visual acuity including close, distance, and color vision required</li><li data-section-id=\"wdnz3w\" data-start=\"4853\" data-end=\"4928\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ability to communicate effectively in a professional office environment</li><li data-section-id=\"v82wb0\" data-start=\"4929\" data-end=\"4985\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Occasional travel and extended hours may be required</li></ul><hr data-start=\"4987\" data-end=\"4990\"><h3 data-section-id=\"uuvii8\" data-start=\"4992\" data-end=\"5044\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"4996\" data-end=\"5044\">Physical Demands &ndash; Construction / Field Role</strong></span></h3><p data-start=\"5046\" data-end=\"5128\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">This role may include work in field or mixed environments depending on assignment.</span></p><ul data-start=\"5130\" data-end=\"5418\"><li data-section-id=\"db23et\" data-start=\"5130\" data-end=\"5201\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Frequent walking, standing, climbing, and working on uneven terrain</li><li data-section-id=\"1lcyk6j\" data-start=\"5202\" data-end=\"5264\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ability to use ladders, scaffolding, and wear required PPE</li><li data-section-id=\"1kfzjam\" data-start=\"5265\" data-end=\"5300\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ability to lift up to 50 pounds</li><li data-section-id=\"1oakb3d\" data-start=\"5301\" data-end=\"5362\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Ability to communicate effectively in active environments</li><li data-section-id=\"11of5p6\" data-start=\"5363\" data-end=\"5418\" style=\"font-size: 11px; font-family: verdana, sans-serif;\">Travel and extended/irregular hours may be required</li></ul><hr data-start=\"5420\" data-end=\"5423\"><h3 data-section-id=\"1r1749y\" data-start=\"5425\" data-end=\"5471\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\"><strong data-start=\"5429\" data-end=\"5471\">Equal Employment Opportunity Statement</strong></span></h3><p data-start=\"5473\" data-end=\"5592\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">Quivera Enterprises LLC and its subsidiaries are a <strong data-start=\"5524\" data-end=\"5591\">100% tribally owned, SBA-certified Small Disadvantaged Business</strong>.</span></p><p data-start=\"5594\" data-end=\"5890\"><span style=\"font-size: 11px; font-family: verdana, sans-serif;\">Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.</span></p><p style=\"margin-left:0in;\"><br></p></div></div></div>\n",
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