Head of Client Success UK (m/f/d)

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{
  "id": "2515357",
  "name": "Head of Client Success UK (m/f/d)",
  "office": "London",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-02-02T10:02:51+00:00",
  "seniority": "experienced",
  "department": "Client Success",
  "occupation": "account_management_non_commissioned",
  "subcompany": "adsquare GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Intro",
      "value": "<span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">At Adsquare, we empower marketers and agencies with cutting-edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you’re ready to be part of a fast-paced, dynamic environment where your work makes a direct impact, we’d love to hear from you.</span>"
    },
    {
      "name": "Your Profile",
      "value": "<ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">7+ years of experience in client success, account management, or a related discipline within digital marketing, advertising technology, or SaaS.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Proven leadership experience, with a track record of managing and developing high-performing teams.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Excellent communication, negotiation, and interpersonal skills.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Strong technical aptitude with the ability to translate complex concepts for clients.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Analytical thinker with experience using data and KPIs to drive and measure success of team members</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Self-motivated, highly organized, and able to thrive in a fast-paced, innovative environment.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Previous experience and knowledge of the programmatic advertising ecosystem, media agency landscape. Any experience with location data solutions would be a strong plus.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Higher education in Business, Marketing, or a related field is a strong plus.</span></p></li></ul>"
    },
    {
      "name": "What you will do",
      "value": "<p style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market. You will collaborate closely with sales, marketing, product, and operations teams to drive our clients' success.</span></p><ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Lead and mentor the UK Client Success team, fostering a high-performance and collaborative environment, while managing the performance and development of direct reports.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Serve as the senior point of contact for key UK clients, building long-term, trusted advisor relationships.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Ensure the successful onboarding of new clients and drive adoption and ongoing engagement with Adsquare products and solutions.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Identify upsell and cross-sell opportunities, working in partnership with the Client Success and Sales team to maximise retention and growth.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Develop a deep understanding of clients’ business objectives, identify where Adsquare can drive value through our solutions to grow utilisation and market coverage.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Manage client escalations and challenging situations with professionalism and efficiency, communicating these in a timely manner to the business where relevant</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Track and analyse key client success metrics, providing regular updates to internal teams and clients.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Contribute towards and implement best practices for onboarding and ongoing client support, as well as processes to continuously improve client lifecycle management, renewals, and retention.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Work with Sales and Marketing to identify case study opportunities and support the production of GTM collateral.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Collaborate with Global Client Success teams, sharing best practices and learnings to support alignment globally across the organisation</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Gather client feedback and share insights with Product and Engineering to inform ongoing improvements and product development based upon our customers needs.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Represent Adsquare at industry events, conferences, and meetings as a subject matter expert.</span></p></li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<p style=\"margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;\">In addition to a competitive package:</p><p style=\"margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;\"><br></p><ul style=\"margin:0px 0px 0px 16px;padding:0px 0px 0px 18px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);list-style-type:disc;font-family:'-apple-system', 'system-ui', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;\"><li style=\"margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);\">Hybrid working model.</li><li style=\"margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);\">Annual learning budget of £1,200.</li><li style=\"margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);\">30 vacation days per year.</li><li style=\"margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);\">Public transport contribution.</li><li style=\"margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);\">Mental health support through Fürstenberg Institut.</li><li style=\"margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);\">Latest hardware and tools to enable high performance.</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Sales / Client Success"
}