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    "requisitionDescription": "<div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" data-pasted=\"true\"><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><em><strong>Customer Acct Rep Business Office - Per Diem*</strong></em></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong data-pasted=\"true\"><em>*IMPORTANT NOTE: &nbsp;In lieu of benefits due to &quot;per diem&quot; status, 15% will be added to the hourly rate. Per diem employees are offered work on an &quot;as-needed&quot; basis.</em></strong></span></p></div></div></div></div></div></div><div><div class=\"fr-view\"><div><div><div class=\"fr-view\"><div><div class=\"fr-view\"><p data-pasted=\"true\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><u>POSITION SUMMARY:</u></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>Customer Account Representative follows up on outstanding accounts and unpaid balances via mail, email, and telephone. They will utilize electronic billing and medical retrieval systems as well as their knowledge of medical billing and customer service to resolve outstanding self-pay account balances and to maximize collection practices. The associate will demonstrate a patient centered service orientation which consistently aims at exceeding client expectations and which contributes positively to the greater working environment.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><u>POSITION REQUIREMENTS:</u></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>Minimum Education:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>High School Diploma or equivalent.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>Minimum Work Experience Required:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Effective communication, interpersonal, organizational and problem solving skills.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Strong verbal, reading, and writing skills; professional phone etiquette and strong customer service skills.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Adapts positively to changes in the work setting with ease.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Flexibility with days and start/end times.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>Minimum Work Experience Preferred:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>3 or more year relevant experience in medical collections or hospital/professional billing preferred.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>3 or more years in customer service or healthcare setting preferred.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Proficiency with Microsoft Office (Word and Excel) preferred.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>In compliance with HIPAA and patient safety standards, must be able to effectively communicate; Bilingual abilities in English/Spanish preferred.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Knowledge EPIC Health Information Systems preferred.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><u>POSITION ESSENTIAL FUNCTIONS:</u></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>Collections</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Manages assigned patient accounts; contacting patients and collecting outstanding balances.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Identifies accounts eligible for transfer to outside collection agency.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Utilize telephone and computer methods to track the status of each patient account.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Effectively negotiates payment plans and settlements.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Resolves patient account credits.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Ensures accuracy of the registration data including health insurance, patient portion, and patient demographic.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Collaborate with outside collection agencies.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Prepares and monitors liens against patient accounts, including preparation of settlement<strong>&nbsp;</strong>agreements.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Processes bankruptcy notices to corresponding account balances.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>Payment Posting</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Post all payments received by patients into Health Information System.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Prepare payments for deposit and reconcile cash daily.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Performs discount and other related adjustments approved by leadership.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>Customer Service</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Answers telephones, routes callers, returns messages and provides routine information to callers in a timely manner.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Relays messages to appropriate staff members.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Process patient correspondence.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Screen patients for financial assistance, coordinating with appropriate internal and external personnel.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to your supervisor.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><br></span></p><p style=\"text-align: center;\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><em><strong>CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE</strong></em></span></p><p style=\"text-align: center;\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><em><strong>&quot;BEST PLACES TO WORK&quot; - NORTHERN NEVADA, 2021, 2022, 2024 &amp; 2025!</strong></em></span></p><p style=\"text-align: center;\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong><em>WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!!</em></strong></span></p></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Per Diem positions have no guaranteed hours or set schedule. 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