Member Experience Specialist - DOWNTOWN BRANCH

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    "description": "<p><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><strong><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">POSITON SUMMARY:</span></span></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Ensure unparalleled service for our valued members, guests, and program participants. Attend promptly to their needs, actively advocating memberships, programs and special events for all departments and branches.&nbsp; Uphold the impeccable standards of the organization&rsquo;s cleanliness. Join us in delivering exceptional experiences that define our commitment to member satisfaction and community engagement</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><strong><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">ESSENTIAL FUNCTIONS:</span></span></strong></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Provides excellent service to members, guests, and program participants in-person, over the phone, enhancing overall member retention.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Conduct informative interviews and provide tours tailored to the needs of potential members; proficiently promote and sell memberships </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Foster meaningful connections with members and encourage engagement within the YMCA community</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Effectively manage and resolve membership inquires and escalate complex issues to supervisors as needed </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Adhere strictly to YMCA policies related to member services</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Maintain vigilant oversight of locker room facilities in accordance with established guidelines </span></span></span></span></li>\r\n\t<li><span style=\"font-size:8pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">contribute to the YMCA&rsquo;s membership growth initiatives through proactive engagement and promotion </span></span></span></span></li>\r\n\t<li><span style=\"font-size:8pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Comply with all association and role-specific training requirements to uphold operational standards and personal development </span></span></span></span></li>\r\n\t<li><span style=\"font-size:8pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Demonstrate flexibility by working varying hours and locations as required to meet the needs of the organization </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Any additional duties as assigned by management, supporting the mission, need, and goals of the YMCA </span></span></span></span></li>\r\n</ol>\r\n\r\n<p><span style=\"font-size:8pt\"><span style=\"font-family:Courier\"><strong><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">QUALIFICATIONS:</span></span></strong></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Certifications required within 60 days of hire: CPR/AED, and First Aid, then thereafter keep current.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Gallagher and Praesidium required within 60 days of hire, then yearly thereafter.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Exceptional interpersonal and problem-solving skills.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Ability to relate effectively to diverse groups of people from all social and economic<br />\r\n\tsegments of the community</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">2 years of customer service, sales or related experience preferred. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Basic knowledge of computers.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Minimum age 18</span></span></span></span></li>\r\n</ol>\r\n\r\n<p><span style=\"font-size:8pt\"><span style=\"font-family:Courier\"><strong><span style=\"font-size:10pt\"><span style=\"font-family:Verdana,sans-serif\">LEADERSHIP COMPETENCIES (Leader):</span></span></strong></span></span></p>\r\n\r\n<p style=\"margin-left:24px\"><span style=\"font-size:8pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Mission Advancement: Incorporates the Y&rsquo;s mission and values into the organization&rsquo;s vision and strategies. </span></span></span></span></p>\r\n\r\n<p style=\"margin-left:24px\"><span style=\"font-size:8pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:24px\"><span style=\"font-size:8pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:24px\"><span style=\"font-size:8pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:24px\"><span style=\"font-size:8pt\"><span style=\"font-family:Courier\"><span style=\"font-size:9pt\"><span style=\"font-family:Verdana,sans-serif\">Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.</span></span></span></span></p>\r\n",
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