Casino Host - Philadelphia

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    "city": "Philadelphia",
    "region": "PA",
    "country": "United States",
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    "url": "https://phlcareers-livech.icims.com/jobs/11975/casino-host---philadelphia/job",
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    "title": "Casino Host - Philadelphia",
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    "datePosted": "2026-02-06T05:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Why We Need Your Talents</strong></p>\n<p> </p>\n<p>The Casino Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino & Hotel Philadelphia high limit rooms and around the casino where necessary. The Casino Host will ensure that the highest quality of service is provided so that Live! Casino & Hotel guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business. </p>\n<h2>Responsibilities</h2>\n<p><strong>Where You'll Make an Impact</strong></p>\n<ul>\n <li>Interact and build relationships with guests, concentrating in the higher denomination zones.</li>\n <li>Explain the benefits of the Player’s Reward Club and encourage enrollment. Grows actual revenues annually, consistent with property plan, and cross property goals.</li>\n <li>Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies.</li>\n <li>Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.</li>\n <li>Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies. Along with keeping an overall consistent complimentary issuance with the company’s guidelines.</li>\n <li>Handle and respond to guest complaints to ensure a positive outcome.</li>\n <li>Assist with the planning and execution of assigned parties, promotions, special events and tournaments.</li>\n <li>Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.</li>\n <li>Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.</li>\n <li>Ability to extend complimentaries in accordance with the property comp matrix. Other duties as assigned.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Skills You'll Need to Succeed</strong></p>\n<ul>\n <li>Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.</li>\n <li>Two (2) years of experience in direct interaction with customers.</li>\n <li>Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.</li>\n <li>Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.</li>\n <li>Demonstrates the ability to work collaboratively as part of a team, both within and outside the department on a daily basis.</li>\n <li>Knowledge of gaming regulations.</li>\n <li>Ability to recognize problem gaming signs and deal with them appropriately.</li>\n <li>Broad variety of tasks and deadlines requires a flexible and irregular work schedule.</li>\n</ul>\n<p><strong>A Few Must Haves</strong></p>\n<ul>\n <li>Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.</li>\n <li>Two years of experience in direct interaction with customers.</li>\n <li>Must be able to comply with all state gaming regulations, which may include obtaining a license.</li>\n</ul>\n<p><strong>Perks We Offer You</strong></p>\n<ul>\n <li>Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents</li>\n <li>Free Basic Life Insurance</li>\n <li>Free Short Term & Long-Term Disability</li>\n <li>Retirement Savings with Company Match</li>\n <li>Generous Bonus Structure</li>\n <li>Annual Merit/Goal Based Pay Increases</li>\n <li>Leadership Skills Development & Mentorship Programs</li>\n <li>Tuition Reimbursement</li>\n <li>Free parking</li>\n <li>Free food and discounted meals</li>\n <li>Exclusive Discounts on Travel, Services, Goods and Entertainment</li>\n</ul>\n<p><strong>Perks We Offer You</strong></p>\n<ul>\n <li>24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.</li>\n <li>Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. </li>\n <li>You will work in an environment where smoking is allowed.</li>\n</ul>\n<p><strong>Physical Requirements</strong></p>\n<ul>\n <li>Ability to stand 50%.</li>\n <li>Ability to walk 50%.</li>\n</ul>\n<p><strong>Life at Live!</strong></p>\n<ul>\n <li>24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.</li>\n <li>Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.</li>\n <li>You will work in an environment where smoking is allowed.</li>\n</ul>\n<p> </p>",
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          "postalCode": "19148",
          "addressRegion": "PA",
          "streetAddress": "900 Packer Ave",
          "addressCountry": "US",
          "addressLocality": "Philadelphia",
          "postOfficeBoxNumber": "UNAVAILABLE"
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    "validThrough": "2027-02-06T05:00:00.000Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "Live! Casino and Hotel Philadelphia",
      "@type": "Organization",
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    "occupationalCategory": "Relationship Marketing"
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